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Opiniones sobre Casablanca On The Beach

3.5 out of 5
Casablanca On The Beach
101 Main St, Santa Cruz, CA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 739 de 1231 opiniones" "
Evaluación: 8 - Bueno. 267 de 1231 opiniones" "
Evaluación: 6 - Aceptable. 111 de 1231 opiniones" "
Evaluación: 4 - Mediocre. 54 de 1231 opiniones" "
Evaluación: 2 - Terrible. 60 de 1231 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Marcelo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well located is the only asset of this property. Otherwise very poorly maintained. Very overpriced. They didn’t even put a light on the nightstand of the room. Noisy from upstairs. Bad smelling areas of the property outside next to the room. They took an hour to bring toilet paper.
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Elizabeth

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

FRANCISCO, San Francisco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Irving

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
All good! Great place!
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Araceli, pescadero

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed a relaxing stay!
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Josefina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gusto la buena atención en la recepción,la vista al mar que tiene y lo espacioso de la habitación. Lo que no me gusto fue que una de las sabanas de la cama no se veía muy limpia y la máquina expendedora de dulces y papas tenía productos vencidos desde el 2021.
Se hospedó 1 noche en marzo de 2022

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No me gusto que anuncian desayuno gratis y no es verdad
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Susan

Viajó con su familia, Viajó con mascotas
Super nice, clean, friendly and right across from the beach.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property over looks the beach by boardwalk, the only thing is the balcony rooms to the street have the view of a new construction site going on. Overall it’s a beautiful stay and nicely kept room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property and location. Loved the shared patio outside of our room.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Monica

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great view. Great unexpected amenities like spa robes and slippers. Patio furniture was comfortable for prime ocean viewing. This was our second stay and we lucked out that this time we had amazing views of the fireworks for the big dippers 100th bday celebration. So fun. We will be back
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Isaac

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great access to the boardwalk and wharf.
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

douglas, san diego

Viajó con su familia
No closets nor comfortable chairs
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

adam

Viajó con su familia
Nice area
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Denise

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean and perfect place for pets. Good rate on expedia for room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Andrew

Location
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Devon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location for a beach volleyball tournament!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Sergio

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is excellent. The location is awesome. I’d definitely stay here again.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Alexandria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Michele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great view…
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Nick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Cindy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Definitely would come back again. Close to the boardwalk and wharf. Room was clean but floor was a bit dusty. Bathroom was nice but wished there were some counter space for personal items.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent views and access to beach. Exceeded out expectations
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

tracy

Le gustó: Limpieza, personal y atención
Room was nice and clean. Doors were older and I didn’t sleep well with homeless and drugs right outside my door Figured this would be a safe town at night. But I was wrong. Day visits only !!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mychele

No le gustó: Estado de la propiedad e instalaciones
Stayed in room 213 ocean view, it was very loud in the mornings before 8AM. Lots of people talking on/around the balcony area of where our window was. Also the back window towards the back parking lot, we couldn't close the curtain. The maids put the curtain on wrong and we weren't able to close at all. Also there was NO SCREEN attached to the back window which was on the 2nd floor. For the PRICE, wouldn't stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brandy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Place was clean. Right across from the beach. Staff was friendly. Room could use a paint job. But will definitely stay here again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rayleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful location for the price
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was great for a last second reservation. Very friendly staff. Really nice.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Renee

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Could have been cleaner, location to beach is amazing. Sitting on patio to in the sun and watching the beach volleyball was fun.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sonya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will stay here again. It was a fantastic property close to everything.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Tyler

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Management el 27 abr. 2024
Hello Tyler, We are sorry to hear you were not completely satisfied with your stay. Please reach out and let us know if there's anything we can do to improve. Thank you.

4/10 Mediocre

Fernando

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Management el 27 abr. 2024
Hello FernandoWe are sorry to hear you were not completely satisfied with your stay. We noticed you booked our two-queen classic and opted to upgrade into our Family Balcony Suite. Please reach out and let us know if there's anything about either room option or the property that we can improve on.

6/10 Aceptable

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The property gives a great view of Santa Cruz beach. Morning coffee wasn’t available until after 8 AM. The property seems a little older and worn down.
Se hospedó 2 noches en abril de 2024
Respuesta de Management el 25 abr. 2024
Hi Mary,We appreciate your review and are delighted you enjoyed the breathtaking view! You reserved one of our Signature King rooms in the Cerf Mansion, a historic building dating back to 1914! Our team strives to keep the rooms updated while preserving the charm of its rich history. If there are any specific areas you would like to see enhanced, please call our team and share your thoughts.

2/10 Terrible

Elizabeth

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room #317 - Saturday, 04/20/24. The room was so bad that I felt the need to check for bed bugs before we settled in. I was not comfortable letting my kids settle in until we checked. The room was dusty, moldy and disgusting. We communicated with staff, they said they would re-clean. They claimed the gunk on the bathroom floor was glue from when it was installed and could not be cleared up. We got back to our room at about 10pm when the board walk fully closed down. The floor panels were hollow and bowing under my 18 month old baby, indicating that it was a floating floor. There is no glue involved with a floating floor as this. Upon further inspection, my husband was actually able to easily remove the gunk with his finger. This indicates that it was not glue, but dirt, bacteria and mold from neglected moisture damage. It was disgusting and I'm glad I didn't let my baby crawl around in there as she wanted. You could tell the floors hadn't been mopped in quite some time, the walls were disgusting, the ac had a layer of dust and dead bugs, the inside of the barn style door, to the bathroom, had a layer of dust that made us question the last time the room was truly cleaned. My husband communicated these issues with staff and showed pictures. They sent someone to re-clean it, but it was obvious they made no attempt to clean the walls or floors. Due to the filthy condition of the rooms and the fact that you can't get breakfast there, the location is absolutely not worth $450.
Se hospedó 1 noche en abril de 2024
Respuesta de Management el 25 abr. 2024
Thank you so much for reaching out. Our team appreciates your feedback. We do truly apologize that the room was not up to your expectations, and certainly not up to a standard we would like to keep. Our apologies also for not getting back to you right away. Our team does its best to assess all the information to provide an appropriate response within a few business days. You should receive a response to your most recent email shortly. We’re also truly sorry to hear about the prices you received from your third party. We do our best to ensure our Classics are at the best price point available for this location.Additionally, We appreciate you mentioning the breakfast as you are correct, we don’t offer a traditional breakfast as we do not have the facilities to do so. We do however have a continental breakfast from 8 AM to 10 AM which includes prepackaged pastries, fruit, coffee, and tea which can be found in the lobby. Thank you again for taking the time to share your thoughts. Our team hopes to have the opportunity to serve you better in the future.

10/10 Excelente

Sheila

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Assigned parking would be nice. Overall excellent location and friendly staff. Will definitely be back again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

sarah

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a spacious king with balcony room and a front row seat to the beach. Loved the view, the patio. Location cannot be beat. Construction next door a bit annoying but would stay here again!!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Shawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely to hear the sound of the ocean from the balcony.
Se hospedó 1 noche en abril de 2024
Respuesta de Ellen el 20 abr. 2024
Thank you for choosing to stay with us and for sharing your wonderful experience, Shawn! We hope to see you again!

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Location!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ellen el 20 abr. 2024
We are thrilled to know you loved our great location to the beach and boardwalk, Lisa! We hope to see you again!

10/10 Excelente

Kimberly

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brittany

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful location and property!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joey

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a wonderful stay here, there was some construction going on next door but other than that we loved it, convenient location next to the beach/boardwalk, lovely staff.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Priscilla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en abril de 2024
Respuesta de Ellen el 20 abr. 2024
Thank you for your amazing rating, Dennis! We hope to see you again!

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice check in
Se hospedó 1 noche en abril de 2024
Respuesta de Ellen el 13 abr. 2024
Thank you for your amazing review, Julie! We hope to see you again, and we aspire to create another wonderful stay for you!

8/10 Bueno

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

alessandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Other than the construction occurring next door. The room was clean, modern and comfortable. Can't beat the ocean view with the proximity of the boardwalk. It was a very enjoyable get away.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jeanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Ellen el 13 abr. 2024
Thank you for your amazing review, Jeanne! We hope to see you again, and we aspire to create another wonderful stay for you!

10/10 Excelente

Angelica, Winton

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, great hotel , great staff
Se hospedó 2 noches en abril de 2024