Let me start by saying we were "regulars" to this resort.....we loved it in the past! We have stayed at this resort for the last 5+ years (not 2020). 2021 was by FAR the worst experience we have had. The house specifically, was ok.
The positives: Pack & play, high chair, ping pong table. We thought being steps away from the lazy river & kiddie pool was going to be a positive.....we were sadly mistaken.
The negatives: It was uncomfortably warm in the house at all times, thermostat had a note not to set the temperature below 71 as the unit would freeze. Multiple items were broken upon arrival. I texted RedSands and got some items fixed promptly: broken ladder on bunk, doors not shutting and a broken toilet. Other items were ignored: filthy kitchen pans, broken wall decorations, broken trash can, broken kitchen items (RedSands response: "We will contact the owners and see if they want to replace" - no further response). In addition, the pool conditions were unacceptably POOR. The lazy river was disgusting! We were there 8 days. The majority of our party NEVER entered the pools! The lazy river was so cloudy you could not see the bottom of the pool......FOR 8 DAYS!! I texted RedSands multiple times about the pool conditions. They indicated they were aware of the situation. RedSands response: "The people in charge of the pool are aware and did go today for testing and adding what was necessary for safety." I went and spoke directly to the pool cleaning company. Pool company response: "There are too many people in it all the time"....."We'll try some clarifier". On day 7 of our stay someone POOPED IN THE LAZY RIVER! Someone reported STEPPING ON IT to the concession stand as we were in line. It took the staff HOURS to find and retrieve the POOP in the lazy river because they couldn't see the bottom of the pool! Guests were in the pool looking for the poop while the concession stand workers were outside the pool laughing and having a good ole' time trying to scoop up the poop. UNBELIEVABLE! DISGUSTING! This house's kitchen window and patio faces the lazy river, you couldn't help but watch this FIASCO! I would not recommend ANY home in PV based on the pool conditions!
Date of arrival - July 22, 2021