Our family of 4 - me (mom), dad, 17 y.o. son, & 16 y.o. daughter - travelled to PR for a family vacation & had a wonderful time. The check in process was easy. Ivonne responded with the code immediately when we texted to let her know we had arrived at the apt. The complex is beautiful, clean, and very safe. Guards @ the entrance were kind and helpful. The apartment was very clean. Beds were very comfortable. Linens were soft. A/C in each room works VERY well. Water pressure is a bit low. Kitchen has basic items (plates, glasses, silverware, and a few pots and pans). We noticed that there were no baking sheets/pans or hot pads to put things in or out of the oven - which made things a bit challenging because we had purchased a frozen pizza with our groceries on our way from the airport with the plan to have that for dinner while we unpacked & settled in, but we had to get creative to figure out a way to put it in and safely get it out of the oven. No big deal, just something to be aware of. Also, there is a coffee maker, but no coffee filters - so if you want coffee just be sure to pick up filters at the grocery store. The pools are fantastic & the beach is beautiful. The complex was quiet at night. There really wasn't anything to do within walking distance of the complex, but it is nicely located so we were easily able to drive west into San Juan or drive east & do snorkeling/boating/kayaking. Ivonne was super great at responding to questions or texts. One of the shower curtain rods fell down (loose wall anchors). I texted her & she had a repairman there within an hour to fix it. Amazing! Our daughter has cerebral palsy & has balance issues so I always like to include comments about accessibility in the event that another guest has questions. The unit is on the 3rd floor. Access is only stairs but they are well marked and with good handrails. She felt very safe going up & down. There is a spiral staircase w/ great handrail & she was easily able to navigate. Upstairs is a 1/2 bath, pool table, TV, and access to the rooftop patio. On the main level are the 3 bedrooms and 2 full baths plus kitchen and living area with dining table. The 2 full baths are fairly identical each with a sink, toilet, and tub/shower. The tub/shower does require you to step over the side of the tub and the bottom was a bit slippery. The W/D in the unit were wonderful!! Also a sm basket of beach & pool toys, mini golf clubs and a single tennis racket.