My 2 daughters, 2 grandchildren and I just came back from our trip last Christmas. We had a wonderful time! Ivan, the owner, and Dary, the cleaning young woman, were more than accomadating to us, whether it was rides to the grocery store,a ride to the rain forest for our expedition, or even a ride to the airport when we left! Ivan was very nice and played a stereo for us to have music while we played in the pool and let us have access to his cell phone for local calls.The grounds and pool were always clean! We brought some food with us, which was good, but for other things, such as milk, bread, there are 2 marts down the street for that, a 5 minute walk.The neighborhood isn't as bad as it seemed. We all ventured out at nights for dinner and to the store with no problems. The locals were actually very nice and helpful as well. We loved the apartment ( rented a 2 bedroom) and thought it was perfect size for all of us. We became especially close to Dary and still talk to often on FB. I would definitely reccomend this hotel to all. We loved it because it wasn't your usual high rise hotel. It was very intimate and private, which we all enjoyed!! Would love to get back some day. A must go!!!!