Dear Manuel, we strive to provide exceptional customer service to our guests and we would have loved to receive detailed feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

Gracias por la excelente referencia Ashley! Esperamos verte pronto otra vez!

Carlos, gracias por tu review de 5 estrellas. Nos alegra escuchar que te haya gustado el diseño de la propiedad. Esperamos verte de nuevo en Dreamcatcher!

Gracias por la excelente referencia Melanie!! Esperamos verte pronto otra vez en el Dreamcatcher by DW!

Thank you for booking with us! We are glad you enjoyed your overall stay! We hope to see you again soon!

Thank you

Thank you for your feedback. It is correct, that we offer free street parking.

Thank you!

Gracias por quedarse con nosotros!

Thank you!

Gracias!

Thank you!

Thank you for this high rating!

Gracias por su review, nos alegra mucho que hayas podido disfrutar de su estadía. Aunque apreciamos su comentario, no creemos que su comparación a un youth hostel sea una comparación valida. Todas nuestras amenidades, trato y servicio por parte de nuestro equipo son superiores a aquellas que se extienden en los hostels. Aunque no tenemos forma de saber si has podido visitar a un hostel, les queremos dejar saber que no es una comparación correcta. Además, solo una de nuestras habitaciones- “Glass Cottage” no tiene baño privado. Esto se debe al querer poder proveerles la opción a aquellos de nuestros clientes que tengan un presupuesto más módico en comparación al resto de nuestros cuartos. Es por esto, que la queremos exhortar a nuevamente quedarse con nosotros en un futuro. De esta manera esperamos que puedas ver nuestra calidad de servicio brillar debidamente.

¡Muchísimas gracias! Nos encantaría poder recibirlos nuevamente.

Thank you for leaving your review. We're glad that you enjoyed our location, facilities and staff. We take great pride in ensuring a pleasant stay for all of our guests. Would love to host you again!

Muchas gracias por su review Mauricio. ¡Nos encantaría poder tenerte otra vez!

Thank you!

Gracias!

Gracias!

Daniel, Thank you for your high rating!

Enrique, Gracias por tu visita!

Mariangelly, gracias por quedarse con nosotros. Fue un placer tenerte como huesped.

Thank you for your feedback. We are happy to hear you had a comfortable stay at The Dreamcatcher. We understand from your review that you regret not to have booked a room with private bathroom. Please let us explain that while we offer rooms with shared facilities, 2/3 of our rooms do have private bathrooms. In order to prevent misunderstandings, we have included the term "SHARED BATHROOM" not only in the description but most importantly in the title/name of those rooms that share facilities.

Saludos Peter, Gracias por dejarnos tan buena calificación. Esperamos poder ser su hospedería pronto.

Saludos Edith, Gracias por quedarse con nosotros. Fue un placer ser su anfitrión durante su estadía. Esperamos que se vuelvan a quedar de nuevo con nosotros.

Saludos Miguel, Gracias por un testimonial tan genuino. Fue un placer que se quedara con nosotros y de que haya disfrutado de la comida de nuestro chef Jerome ya que es uno de los aspectos de mayor orgullo para el Dreamcatcher. Esperamos que se vuelva a quedar con nosotros! Amablemente, Sylvia

Dear Pedro, Thank you for your warm review. We loved hosting you and would love to host you once again! Best regards, Alex

Dear Christine, thank you for your amazing review! We are glad to know you enjoyed your stay and hope to have you back soon!

Julianne, we appreciate you taking the time to leave a review, and we're sorry to hear that your experience didn't meet your expectations. While we understand that preferences can vary, we'd like to clarify that we are not a hostel but a boutique hotel with a unique concept that many of our guests love.We take great pride in our communal areas, including our fully air-conditioned workspace/dining room, a gift shop featuring local makers, and a spacious deck with lounge furniture and hammocks. These spaces are designed to provide our guests with a comfortable and welcoming environment where they can relax, work, or socialize.We're proud to say that our many previous happy guests and countless positive reviews attest to the quality of our accommodations and the exceptional experience we strive to offer. Our commitment to providing top-notch service and amenities has earned us a reputation as one of the absolute favorites and top-rated boutique hotels in San Juan.We'd love the opportunity to welcome you back and show you the true charm and hospitality that our guests usually rave about. Thank you again for your feedback, and we hope to have another chance to impress you in the future.

Dear Riddhi, thanks for your review. We hope to have you back soon.

Dear Sabrina, we are truly grateful for this amazing review. Thank you for taking the time! We are also delighted that our hotel DREAMCATCHER by DW reminded you of home. For us, it's a priority to provide our guests with a welcoming, comfortable, and relaxed ambiance. We would love to host you again soon!

Dear Kim, thank you for the review. We are happy to hear you loved your stay with us and we hope to host you again soon!

Dear Christine, thank you for your review. We are happy to hear you enjoyed your stay with us and we hope to have you back soon for another visit at DREAMCATCHER by DW!

Dear Jeremiah,Thank you for taking the time to share your feedback with us. We are genuinely surprised to learn about the challenges you experienced during your stay in our Romantic Suite, as it is usually one of our guests' favorites.We apologize for any inconvenience caused by the noise from the kitchen and other guests. Please know that the comfort and privacy of our guests are of the utmost importance to us, and we have addressed your noise complaint with our kitchen team. We maintain poured cement walls for excellent soundproofing and have strict quiet hours from 10 pm to 8 am. Had we been made aware of the issue, we would have been more than happy to enforce these quiet hours. Additionally, we provide earplugs for light sleepers as an extra measure.While the outdoor shower is a unique feature of the Romantic Suite, we want to clarify that the suite also includes a full indoor en-suite bathroom with a soaking tub and rainfall shower to provide alternative bathing options in complete privacy. We appreciate your understanding regarding the challenges with mosquitos in the island's tropical climate. While we fumigate the property bi-weekly to keep bugs at a minimum, it's not always possible to entirely prevent them. We offer mosquito nets and repellent upon request.Based on your feedback, we will install an additional ceiling fan in the bathroom, which helps deter mosquitoes. Furthermore, we regret any inconvenience caused by the leak in your room. Our maintenance team is readily available, and had we been made aware of the issue, we would have promptly sent our handyman to address it to ensure your comfort and satisfaction. The suite has a wardrobe and a small bench for luggage storage; after receiving your feedback, we added an additional luggage holder to the room. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

Dear Zihan, thank you for your great review! we hope to host you again soon.

Dear Jamie, thank you for leaving such a great review, we look forward to hosting you again!

Dear Aimee, thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and take all guest comments seriously in our continuous effort to improve.We're sorry to hear that you found your room to be below your expectations. We understand that each guest has unique preferences and needs when it comes to accommodations, and we regret that this particular room did not meet yours.It's important to note that the room is clearly advertised as an Economy Cottage, with an area of 85 square feet and a detached private bathroom. We aim to provide a range of options to accommodate different budgets, and this room is designed to offer a more economical choice for guests.We also provide high-definition photos of all areas of the room on our booking platform to ensure that guests have a clear understanding of the space before making a reservation. We regret if the room size and layout did not meet your expectations based on these images.We appreciate your feedback regarding the room layout and amenities, and we will certainly take it into consideration as we continue to make improvements to our property.Once again, we apologize for any disappointment you experienced and hope you were still able to enjoy your overall stay with us.

Dear Amy, we are delighted to hear you had a great stay with us! It was a pleasure hosting you, and we look forward to hosting you again soon.

Dear Dora, thank you for sharing your experience with us, and we're delighted to hear that you appreciated the beauty of our property, our efficient check-in process, and the amenities we offer.We apologize for the inconvenience caused by the mosquitoes during your stay. While we do fumigate bi-weekly to mitigate the presence of mosquitoes, it's challenging to completely eradicate them, particularly given the tropical climate of the island. However, we do provide mosquito nets and repellent upon request to help ensure a comfortable stay for our guests.Your feedback is valuable to us, and we'll continue to explore additional measures to address this issue and improve our guests' experience.Our 24/7 front desk and virtual concierge teams are always available to assist with any concerns, including providing additional mosquito prevention resources such as mosquito nets or complimentary bug spray. Whether you prefer to reach out via text, email, or phone, we're here to help ensure your stay is as enjoyable as possible.We truly appreciate your patronage and hope to have the opportunity to welcome you back in the future, should your travels bring you to the island again.

Dear Robert, thank you for your great review! We look forward to having you back soon.

Dear Suzan, thank you for sharing your experience with us. We're thrilled to hear that you found our property lovely, and we appreciate your positive comments about the cleanliness and décor of your room and shower.Regarding the room location and mattress, we want to clarify that as you booked our "Run of House" option, it doesn't guarantee a specific room or category. However, we're pleased to know that you were assigned one of our guest favorites, featuring a private en-suite bathroom, an outdoor shower, and a private outdoor space with a hammock. We would have been more than happy to explore alternative options or upgrades if you had reached out to our team during your stay.Our mattresses are typically highly appreciated by our guests, but we understand that comfort is subjective and personal preferences may vary.We'd also like to mention that our rates are in line with the services offered, especially on a Friday night during high season. We strive to provide excellent value for our guests, and your feedback helps us ensure we meet and exceed expectations.Thank you for choosing DREAMCATCHER by DW, and we hope to have the opportunity to welcome you back for another delightful stay in the future. If you plan to return, please feel free to communicate your preferences in advance, and we'll do our best to accommodate your needs.

Dear Celia, thank you for taking the time to share your experience with us, and we genuinely apologize for the challenges you encountered during your stay. We appreciate your feedback and would like to address the issues you've raised.We regret that the room's noise level affected your sleep. While our walls are constructed with poured cement to provide solid soundproofing, we understand that occasional sounds may still be noticeable, especially for light sleepers. To address this, we have implemented quiet hours from 10 pm - 8 am, and our 24/7 front desk is always available to enforce them if needed. Additionally, we provide earplugs in each room for guests who may find them beneficial.We are disappointed to hear that your welcome experience did not meet your expectations. Typically, our front desk team gives a tour of the hotel to all guests during check-in to ensure they are familiar with our amenities and services. We apologize if this did not happen in your case. Regarding luggage storage, we sincerely apologize for any inconvenience you faced. We usually accommodate such requests and want to reassure you that it has promptly been addressed with our team.While we understand that personal preferences may vary, we take great pride in the design of our hotel, as evidenced by the countless positive reviews we've received over the years. We regret that our design did not align with your expectations.Lastly, we want to assure you that our rates are carefully structured to align with the experience and services offered, especially considering your stay fell on a weekend in high season. We are committed to providing value for money and appreciate your feedback as it helps us improve.We appreciate your honesty and hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the quiet, peaceful, and relaxed atmosphere of our property. Your recommendation means a lot to us, and we regret that your stay was only for one night. We hope to have the pleasure of hosting you for a longer period in the future, giving you more time to fully immerse yourself in the tranquil ambiance and enjoy all the aspects that make our property special.We appreciate your kind words and look forward to the opportunity to welcome you back for an extended and memorable stay.

Dear Amy, thank you for your wonderful review, we hope to have you back soon!

Dear Timothy,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your loyalty and are grateful for the opportunity to address your concerns.Firstly, we would like to express our regret that your recent stay in the Dreamcatcher Suite did not meet the high standards that you, and we, expect. We sincerely apologize for any disturbances caused by noise from the kitchen area and any inconvenience during breakfast service.We understand how important a peaceful and comfortable stay is, and we are taking measures to minimize any disturbances that may affect our guests' experience.Additionally, we apologize for the confusion regarding the coupon for free breakfast and the miscommunication between our front desk and kitchen teams. This is not reflective of our usual standards of service, and we appreciate your patience in this matter.We have taken immediate steps to ensure that our team members are aligned in providing accurate and consistent information to our guests.Please be assured that your feedback has been shared with our management team, and we are actively working to make improvements to enhance the overall guest experience. We genuinely value your input, and we hope to have the opportunity to welcome you back and provide you with the polished experience you enjoyed during your previous stay.If you have any further concerns or if there's anything specific you would like to discuss, please feel free to reach out to us directly. We appreciate your understanding and the chance to rectify these issues.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again with an improved experience.

Jonathan, thanks for your review.