The property itself did not disappoint! The condo was updated and extremely clean! I was very grateful for the cleanliness and the fact that it had a washer and dryer in the unit (one of the reasons we chose this place - we could pack lighter). We did have an issue during the stay, but we sent a message and it was dealt with immediately - it wasn't resolved during our stay, but it was attended to. I have traveled all over the world and am not sure if the water in Puerto Rico doesn't get hot, but we did not have a single HOT shower the entire trip. It was lukewarm at best. We joked that we had to psych ourselves out before getting into the shower. We were given instruction on how to reset the hot water, but it didn't work. About 3 days into the trip, we lost power during the night - my husband's C-Pap machine stopped and it woke him, thus it woke me too. After that, the water was more tolerable, but never HOT. I even washed dishes in lukewarm water. Overall, this property was beautiful! We could hear the waves at night which was truly a blessing! The pool was fabulous, the beach was fabulous, the restaurants in the area were fabulous!