6/10 Aceptable
Christine C.
21 jul. 2025
Le gustó: Limpieza
Aquatika is very nice. It's got wonderful pools and recreation and has its own private beach that guests have access to. If you're going to rent a condo there, use a different rental company. Our rental was rather run down and not all amenities advertised were provided. Not enough towels or any mini golf equipment, for instance. But the biggest issue we had was with the check-in process. We did an early check-in about a week before arrival as it was required. During that, Otium charged another fee for "damages" and asked for information that didn't seem pertinant to our stay. Also, you are required to purchase wristbands for your stay, but we were not told they were and were given no "required by" date. I happened to purchase the wristbands about 11-12 hours before we tried to check in at the security gate. When we did approach the security gate, they did not have our information. When I questioned Otium about it, they blamed me for not purchasing the wristbands earlier. It took us over an hour to get into the condo, and the only help we had was from the security guards on the property. We highly reccommend staying at Aquatika, but save yourself a headache and avoid renting with Otium.
Christine C.
Se hospedó 3 noches en julio de 2025