Dear Victor Manuel Diaz,Thank you for taking the time to share details about your recent stay. We are happy to hear that you find our property well-located, you appreciate not having hidden fees charged to your room, and you especially appreciate having clean towels each day. We love to provide the highest quality service and we're so happy to hear it makes a difference to you. We would be very pleased to host you again when you return to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Oscar,Thanks so much for your review! We hope to welcome you back soon! Warmly,The Ladies & Gentlemen of The Ritz-Carlton, San Francisco

Dear Cesar,Thank you so much for your review. We look forward to welcoming you back soon! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Maria Teresa,Thank you for sharing your review! We are delighted to hear you found your stay to be lovely and do wish to provide you with The Ritz-Carlton level of hospitality upon your return! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Nora,Thank you for taking the time to complete your review. I'm so sorry to hear that we fell short this time. This is certainly not the typical stay that we provide for our guests and I thank you for sharing these details with us so that we may improve. I have passed along your comments to our Leadership Team. I hope that when your travels bring you back to San Francisco, we will have the opportunity to provide you with the true Ritz-Carlton experience. Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Anonymous, Thank you so much for your review! We're delighted to hear that we made your stay a pleasant one - that is what makes us smile! We look forward to welcoming you back the next time your travels bring you to San Francisco! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Anonymous, Thank you so much for sharing your experience at The Ritz-Carlton, San Francisco! We are thrilled to hear how much you loved the service you received. We hope to have you back soon! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Girlie, We are pleased to hear you found us to be a classic excellent hotel and look forward to welcoming you back as our important guest. Thank you for sharing your review and for choosing to stay at The Ritz-Carlton, San Francisco! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Sermin, Thank you for taking the time to share your review. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We appreciate the constructive feedback and send our apologies that your experience did not leave a more favorable impression. We believe receiving comments such as yours help us to improve the level of service we provide going forward. You will be pleased to hear that updates are being planned for our property and hope that you will experience and enjoy them once they have been completed. We are sorry to hear that the rate adjustment was not accommodated and that the parking rates were high while you were with us. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We are pleased to hear that you found the building and amenities to be very clean and the food and drinks to be pretty good. We are especially delighted that you found our staff in the bar/restaurant area to be courteous and well trained. The Ladies and Gentlemen of The Ritz-Carlton, San Francisco continually strive to provide the highest level of hospitality in the business and will be delighted to hear their hard work made a difference to you personally. Thank you for highlighting them!We hope that when your travels bring you back to San Francisco, that we have an opportunity to host you once again and provide you with the true Ritz-Carlton experience.Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Andres,Thank you for your kind words! We are delighted to have you as our guest and thank you for choosing to stay with us. We're so happy to that you found us to have great quality and great staff! We hope to welcome you back soon! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Leart, Thank you for your review. We were delighted to have you as our guest and sincerely thank you for choosing to stay with us. Our apologies that our property does not offer a pool. We do offer complimentary Wifi in the public areas and complimentary coffee in our Hotel Lobby every day from 5am - 9am. With some levels of Bonvoy Membership, complimentary upgraded Wifi is a member benefit. We are pleased to hear you found our property to be luxurious and clean. Most importantly, we are delighted the service we provided was excellent! We would love to welcome you back and provide you with The Ritz-Carlton level of service on your next visit to San Francisco! We wish you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Stephanie, Thank you for your kind words! We are delighted to hear that your stay was extraordinary! We appreciate you choosing to stay with us and excitedly look forward to welcoming you back again! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Cheri,Thank you for your review. We are pleased to hear you found our property to be very nice, the Cub Level to have many great food offerings, and the staff friendly and helpful! We were delighted to have you stay with us and appreciate your loyalty. We hope to welcome you back when you return to San Francisco! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Lin, Thank you for your review. We're happy to hear that you found our location conducive to walking and shopping as you created memories in our lovely city. We thank you for your loyalty and look forward to welcoming you on your next visit to San Francisco! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear MAUREEN,Thank you for your review! We were delighted to have you stay with us and hope to provide the Ritz-Carlton level of service to you again soon! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Shelby,Thank you for your review and we are pleased you enjoyed your stay. We sincerely look forward to welcoming you back again. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Ryuta,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Pauruchisti,Thank you for sharing your review. We appreciate you choosing to stay with us and are delighted to hear that you found our property well-kept, our rooms clean and comfortable, and our staff very attentive and polite! We hope to host you again when you return to San Francisco and wish you safe travels until then! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Julie, Thank you for caring enough to bring this to our attention. If I could kindly ask what room number you were in, it would assist us in looking into the water pressure. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We hope to welcome you back and provide you with The Ritz-Carlton level of hospitality. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Fatima Saba,Thank you for taking the time to share your review. I'm so sorry to hear that your experience fell short this time. We thank you for choosing to stay with us and genuinely hope to welcome you back to our historic Nob Hill landmark so that we may provide you with the true Ritz-Carlton level of service. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Alejandra, Thank you for your review. We were delighted to have you as our valued guest and look forward to providing you with The Ritz-Carlton level of service when you return! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Joyce, Thank you for taking the time to share about your stay at The Ritz-Carlton, San Francisco! We are so pleased to hear you enjoyed your time with us and we appreciate you choosing to celebrate your Aunt's birthday with us. We love being a part of such a special memory! Thank you for highlighting the impeccably clean rooms and the supplies being replenished. Thank you for saying this won't be your last visit as we're looking forward to welcoming you back and sharing many more memories together! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Lillian, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable and that our Ladies and Gentlemen spoiled you on the Club Lounge! We appreciate you choosing The Ritz-Carlton, San Francisco and look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco