Dear Carmen, We deeply regret the fact that there was a mishap during your recent stay, and we sincerely apologize for any inconvenience caused. We always try to accommodate our guests for the floor of their preference; however, this is subject to room availability and occupancy. We do encourage guests with special needs to call ahead and mention their preferences so we can assist them with suitable room options that will help them avoid the stairs. That said, we are sorry if our customer service left something to be desired in this case, and rest assured that this critical feedback will be put to good use for the betterment of the guest experience. It is unfortunate that your anger regarding the non-availability of a room on the first level has resulted in comments that are both unfair and inaccurate. We are a family-friendly accommodation and take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays for several of our previous guests, including families. Thank you for considering our accommodation for your rooming needs in Millbrae and taking the time to post your review. We appreciate both and wish you a speedy recovery and good health.Kind Regards,Vijay Patel General Manager

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear guest, Thank you for choosing to stay at The Millwood and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind Regards, Vijay Patel General Manager

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind Regards, Vijay Patel General Manager

It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

Dear Kevin, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

Hi Rodrigo, Thank you for taking the time to rate your recent stay at our hotel. We are pleased to have provided you with a reasonable stay. Should you stay with us again in the future, don't hesitate to let us know if there is anything that we can do to make your stay more enjoyable or comfortable. We hope to welcome you back soon. Kind Regards, Vijay Patel General Manager

Dear Israa, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We pride ourselves on providing exceptional service to our guests, and it's rewarding to hear that our hotel representatives demonstrated the high customer service standards we expect of them. Thank you for taking the time to recognize our friendly and supportive team. We'll be sure to pass on your compliments to our dedicated staff, who work tirelessly to ensure memorable experiences for all our guests. We are grateful you chose to stay with us on this journey and hope to have the pleasure of having you back with us soon. Thanks again for your 5-star review and encouraging feedback. We value both. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Hongwei, Thank you for staying with us at The Millwood and taking the time to rate your experience at our hotel with five stars. We are grateful for your business and your generosity with the rating. We hope your stay was pleasant and you had a comfortable night's rest at our property. We regret to read about your displeasure with the limitations regarding internet access, particularly for guests using computers. We understand that using an iPhone for connecting to the internet may not be a viable alternative for all our guests, and we apologize for any inconvenience caused. Here, we would like to clarify that our Wi-Fi is offered for free to everyone when they book a room, and this is not a typical guest experience at our hotel. Please rest assured that we will look into your concern and investigate the matter thoroughly to understand what may have transpired. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Thank you for making us your hotel of choice on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for your lovely comments and 5-star review, Sanghyuk! Your endorsement of our hotel's high cleanliness standards made our day! We understand the importance of maintaining a clean environment for our guests' comfort and satisfaction and strive to uphold this aspect with utmost sincerity; thus, your recognition of our efforts is gratifying. We will make sure to share your positive feedback with our team, who work diligently to maintain our hotel's high standards. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back with us soon for another pleasant and comfortable stay. Thank you for choosing The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Russel, Thank you for choosing The Millwood for your recent stay and taking the time out of your busy schedule to post a 5-star review of your experience with us. We are grateful for your gracious feedback and your generosity with the rating. Our dedicated team works very hard to ensure positive experiences for all our guests, and your endorsement of our team's efforts is gratifying. We will be sure to let our team know that their hard work and efforts did not go unnoticed. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly await your next visit and the chance to exceed your expectations again. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Martin, We appreciate your choice to stay with us in Millbrae and are disappointed to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. It's noticeable that our early check-in fee caused you some dissatisfaction, and we are sorry for the displeasure you experienced. Our check-in time is at 3 pm, and we are happy to check you in earlier if your room is available and cleaned, subject to a small fee. We do apologize for the inconvenience caused due to the Wi-Fi issue you encountered upon arrival, and it's regrettable to learn that the service you received in relation to your concern wasn't up to par. Providing attentive and responsive service is our top priority, and we assure you that we will address this with our reception staff and see to it that this is taken as a learning opportunity. Our Wi-Fi tends to be pretty good, however due to unforeseen service interruption from our internet provider we did have network issues. This is a rare event that was out of our control. It's unfortunate we failed to meet your expectations on this visit. However, we aim to make things right for you and hope you'll give us another chance to share a more enjoyable experience and delight you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Michael, Thank you for making The Millwood your preferred choice in Millbrae. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is important to us, and we are pleased you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back soon for another pleasant and comfortable stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Lori, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We understand the importance of maintaining a clean and peaceful environment and put a lot of effort into upholding these aspects for our guests. We are thrilled that you appreciated our hotel's all-around cleanliness and tranquility. It's also great to know that you enjoyed the convenience of our parking facility. Your complete satisfaction is what drives us, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing us and taking a moment to share your valuable feedback. We are grateful for both. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for the glowing feedback, Ashley! It's a pleasure to read about your positive experience at The Millwood, and we are delighted to hear our accommodation was perfect for your overnight stay. We are happy to know you had a seamless check-in/check-out experience, and we are glad you appreciated the clean room and comfortable bed. Your complete satisfaction is our top priority, and we are thrilled you had a 5-star experience with us. It was a pleasure to host you, and we hope to welcome you back soon for another satisfying stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jeffrey, Thank you for reviewing your recent stay at The Millwood and giving us a positive review. It's great to hear your perspective on our property, and we thank you for acknowledging our efforts to provide clean and well-maintained accommodations and a peaceful and relaxing atmosphere for our guests. Guest comfort is of utmost importance to us, and we are happy to know that you appreciated our efforts to minimize noise and increase comfort by soundproofing the building with transparent acrylic panels - thank you for supporting our product/service. We apologize for the disappointment you experienced due to the lack of an airport shuttle service. Our convenient location near the airport means guests can easily avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. Nonetheless, we value your feedback, as it helps us identify how we can enhance the overall experience for our valued guests. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to exceed your expectations on a future visit. Thank you for choosing to stay with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Angie, Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful you took the time out of your busy schedule to review us and sincerely appreciate you awarding us a 5/5 rating. Your complete satisfaction is our top priority, and we are so pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Sharo, Thank you for staying with us at The Millwood and giving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to read your positive comments about the room and the fireplace, and it feels great to know that we succeeded in providing suitable accommodation for your trip here. We are glad the fireplace was a welcome addition to your stay experience, especially considering the chilly evening. We are sorry that our breakfast did not particularly appeal to you. It's heartening to hear that you appreciated the availability of this amenity regardless, and we are grateful for your gracious feedback. We review our breakfast offering regularly, and we will take your feedback into consideration when we next do so. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Janet, Thank you for the lovely review! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you appreciated our upgraded facilities and our efforts to enhance the property's appearance with flowers/plantings. We are also pleased to read you found our staff friendly and helpful during your stay. Providing suitable accommodation and excellent customer service is always our goal, and we are thrilled we hit the mark for you. Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful to have you as our guest recently and hope to see you again soon for another satisfying stay. Safe travels!Kind Regards,Vijay Patel General Manager

Hello Frank, Thank you for your stay and your review. We strive to deliver a great guest experience and regret to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We aim to present an accurate representation of our hotel and its amenities online and are truly sorry for any misunderstandings that occurred. Unfortunately, we no longer provide an airport shuttle service at our location and don't advertise this amenity on our brand website anymore. Our hotel is conveniently located just 3 miles from San Francisco International Airport, and guests can avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. We try our best to ensure that all information pertaining to our property is accurate and up-to-date on our brand website and third-party booking sites; however, we don't have much control over the contents of third-party sites. That said, we appreciate you alerting us to this issue, and we will be sure to verify the information on Expedia to ensure it is accurate and updated. Thank you for your feedback. We apologize for any inconvenience caused and hope you'll consider us again, as we would love the opportunity to exceed your expectations and delight you with the top-notch stay that our guests love and expect from us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Luis, It is great to receive feedback from you regarding your recent stay at The Millwood, and we are thrilled to hear that our accommodation was perfect for your needs for a layover. We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing our hotel for your lodging needs on this trip, and we hope to remain your accommodation of choice in Millbrae for future visits. Safe travels!Kind Regards,Vijay Patel General Manager

Kaila, we are thrilled to read your 5-star review of our hotel - thanks so much for sharing it with us and others! Safety and security are top priorities for us, and we put a lot of effort into upholding these aspects at our hotel. It's most rewarding to hear that you appreciated the secured entrance and access to the rooms and felt safe during your stay with us. We are also happy to know you had a comfortable stay at The Millwood and found our proximity to the airport convenient for your travels. Your complete satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear David, Thank you for your recent stay at The Millwood and for awarding us a perfect 5/5 rating! Your complete satisfaction is our top priority, and we are thrilled to hear that our boutique accommodations lived up to your expectations. We hope your stay was comfortable and you had a great time at our hotel in Millbrae. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Sierra, It brings us immense joy to know that you had a fantastic experience at The Millwood in Millbrae - thanks so much for sharing your great experience with us and others! We always strive to provide you with the best possible stay here, and it's most rewarding to hear that you enjoyed your time with us. Your complete satisfaction is what drives us, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for taking the time to leave us with a 5-star review. We sincerely appreciate your stay and your feedback. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

Dear Ruby, Thank you so much for your valuable feedback! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you found our property clean and quiet and the location convenient to the airport. We hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to learn you plan to stay with us again, and we can't wait to have you back soon for another 5-star experience at The Millwood in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Simone, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We're delighted to hear that you enjoyed your time with us and found our breakfast to be pretty decent. We take pride in providing comfortable and clean accommodations for our guests. Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another enjoyable stay. Have a fantastic day!Kind Regards,Vijay Patel General Manager

Thank you so much for your stay and your valuable feedback, Nancy! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a positive impression of our hotel and its location in relation to the airport. Thank you for giving us a 5-star review and sharing helpful information with prospective guests who may be reading the comments and considering a stay with us. Your satisfaction is what drives us, and we hope to see you again soon so we can provide another pleasant and convenient stay at The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for your valuable feedback, Nik! It was our pleasure to host you at The Millwood in Millbrae, and we are thrilled to hear that you were pleasantly surprised by our facilities and found them excellent for the price - many thanks for your kind words and support! At our hotel, we always strive to exceed our guests' expectations, and we are so glad we achieved said task with you. Your satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

Dear guest, Thank you for your recent stay at The Millwood and for sharing your thoughts about your experience through a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Ashley, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you appreciated the beautiful glass walls and the high cleanliness standards of our rooms, and it's gratifying to know that our accommodation offered you perfect value for money - many thanks for supporting our product! Your continued patronage is greatly valued, and we remain dedicated to providing exceptional products/services to make every interaction with us pleasant and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Maria, Thanks so much for awarding us a perfect score! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and calming stay experience. We hope your stay was enjoyable and you had a great night's sleep at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for making The Millwood your preferred choice in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you for reviewing your recent stay at The Millwood and giving us a positive review, Michael! We appreciate you sharing your 5-star experience with us and the community and are thrilled you had a great stay with us. It was a pleasure to host you, and we hope to have you back soon for another enjoyable experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Many thanks for the 5 out of 5 rating, David! It is a pleasure to read about your recent experience at The Millwood, and we are thrilled that you had an outstanding stay at our hotel. As we hold ourselves to exemplary service standards, it's most rewarding to hear that you received exceptional service from our team. Your feedback inspires us to keep pushing forward and continue striving for excellence in all that we do. We look forward to having you back with us soon for another memorable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Kind Regards,Vijay Patel General Manager

Dear guest, Thank you for sharing your rating of our hotel in Millbrae. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you had a great impression of The Millwood and found our facility clean and the staff friendly. Your kind words are humbling, and we appreciate your gracious comments greatly. It brings us great joy to know that you intend to stay with us again, and we can't wait to have you back soon so we can share another 5-star experience with you. Thank you for your business and your support. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Rudy, Many thanks for rating your recent stay at The Millwood with five stars. Providing our guests with clean and comfortable accommodations is our top priority, and we are happy to hear you noticed and appreciated the clean environment of our hotel - thank you for acknowledging our cleanliness standards! We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you for the 5 out of 5 rating, Anna - it's much appreciated! It was our pleasure to host you, and we are so pleased you had a positive experience at The Millwood. We hope everything was in order and you had easy access to your essentials. We eagerly await your next visit and look forward to sharing another memorable experience with you upon your return. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Flordeliza, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We are pleased to learn you had a positive overall experience at our hotel, as reflected in your 4/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving for excellence, and your insights are helpful. Should you have any suggestions or feedback, please feel free to share. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear David, Thank you for choosing The Millwood for your stay in Millbrae. It was a pleasure to host you, and we are pleased to know our location was convenient for you. We also hope your stay was comfortable and you enjoyed the restful boutique experience we aim to provide our guests. Thank you for staying with us on this journey. We eagerly anticipate your return for another 5-star experience. Safe travels!Kind Regards,Vijay Patel General Manager