The bunk bed was remarkably comfortable! i am partially disabled and had no hassle with my request for a lower bunk. check in/out was easy and the staff are great - especially Lucy. also, the way things are set up is smart - ergonomic, efficient. my favorite thing was the "lounge/patio" in a corner of the parking garage. this is right on an extremely busy street, so there is traffic noise, but that can't be helped. the silence after 11pm rule in dorm rooms makes a difference. having a balcony was cool! my only real complaint is that the disinfectant/cleanser they use is ubiquitous - it seems every hotel, restaurant, venue uses the same thing, the smell sticks in the sinuses and housekeeping is very diligent in applying it - liberally. at least one knows things are clean, right? all in all, i recommend this place highly. this is what hospitality is about.