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Opiniones sobre Oak Hotel

2 out of 5
Oak Hotel
171 Fell Street, San Francisco, CA

Opiniones

6,4
Evaluación: 10 - Excelente. 35 de 225 opiniones" "
Evaluación: 8 - Bueno. 75 de 225 opiniones" "
Evaluación: 6 - Aceptable. 43 de 225 opiniones" "
Evaluación: 4 - Mediocre. 33 de 225 opiniones" "
Evaluación: 2 - Terrible. 39 de 225 opiniones" "

6,4/10

Limpieza

7,6/10

Personal y atención

5,6/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

alex

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No cambiaban las toallas y las que me dieron estaban manchadas y llenas de agujeros. Los baños sucios. La habitación sucia y no la limpiaron ni un día. Se escuchaban peleas, gritos y ruidos por las noches en los pasillos.

2/10 Terrible

Johannes

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
This is a drug users hotel, lots of noise until 6am loud TV from the next room. You smell the drugs in the hallway.
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Fausto

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pésimo las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Oak Hotel Management Team el 13 sept. 2022
thank you for writing review

6/10 Aceptable

Ricardo

Viajó con su familia
No le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2020
Respuesta de Oak Hotel Management el 12 feb. 2020
thank you for staying at oak hotel

8/10 Bueno

Mauricio, san francisco

Le gustó: Limpieza, personal y atención, comodidad de la habitación
atencion buena, pero mucho ruido alos alrededores, los banos son vompardidos
Se hospedó 2 noches en octubre de 2018
Respuesta de OAK HOTEL MANAGEMENT el 22 oct. 2018
THANK YOU FOR STAYING WITH US HOPE TO SERVE YOU IN FUTURE

8/10 Bueno

Ivonet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2018
Respuesta de Oak hotel Management el 15 ago. 2018
Thanks for staying with us

8/10 Bueno

Lance

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was in a great location
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Yashdil

No le gustó: Estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Bayla

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Renecia

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Together roaches everywhere from the shower to behind my bed by my sink it's very not clean there were things under the bed where people haven't swept at their housekeepers as well as they have bad customer service

4/10 Mediocre

Christopher

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Some rooms have coffeemakers, refrigerators, towels, or smoke detectors, or hair in the sink, but many don't. Your best guess as to which you will get. Many of the guests can be quite noisy.

10/10 Excelente

Yanling

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
convenient
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Rachel

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Daniella

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Manager is great
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Audrey

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rachel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank you for accommodating me. I appreciate the improvements. Will stay again the next time I’m in San Francisco. Thank you!

6/10 Aceptable

Bernard

Old and Cheap.
The building is old and you can hear a lot of the noise outside your room. A manager actually walked into my room by mistake around midnight, waking me up. It is a cheap place to stay if you are on a budget.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

JONI

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Rachel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not a clean place.
Se hospedó 5 noches en octubre de 2023

2/10 Terrible

Anthony

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was no window pane so I was unable to shut the window.

2/10 Terrible

Araceli, San Francisco

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First room they gave me had holes in walls. the second room was fine except i could hear the conversation of the people next door and they were talking and having sex until 4:30am. I had to go to the person incharge of hotel at the time and asked to talk to these people. They ended up leaving. the place was dirty and it smelled like crap. the rooms were cold and no heater around. didn't like it at all.

8/10 Bueno

Dakarai

Le gustó: Estado de la propiedad e instalaciones
Change the sheets
It was okay nothing special
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Harriet

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
The neighborhood seemed quite deteriorated, with a noticeable presence of individuals engaged in drug use, which left us feeling uneasy. There was also very loud music being played from a car at the earlier hours in the morning. While the room met our expectations, it was disappointing that there were no towels, and were never delivered, even though we were told they were in the laundry and they would bring them to our room. However, aside from this issue with the towels, the staff were friendly and accommodating, allowing us to store our bags during the day.
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Dennis

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

David

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Untidy and rundown hotel but the property overall was fine for what we paid and the location.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Oak Hotel Management Team el 4 oct. 2023
thanks for your review and sorry for your inconvenience

4/10 Mediocre

camilla

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Just wanted convenience
You get what you pay for... Its in a convenient location though.
Se hospedó 2 noches en septiembre de 2023
Respuesta de ADS el 17 sept. 2023
Thank you for the review

6/10 Aceptable

Mitchell

Peace
Not any places to eat mear.
Se hospedó 2 noches en septiembre de 2023
Respuesta de ADS el 13 sept. 2023
Thank you for the review

10/10 Excelente

Antwane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I give it a five star it just need restrooms insid
I had an amazing experience the staff was great the room was clean and besides being in a high traffic area everything was fine.
Se hospedó 1 noche en septiembre de 2023
Respuesta de ADS el 10 sept. 2023
Thank you for the review

8/10 Bueno

Thiago

Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Quentin

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
At this point, it shouldn't be considered as a hotel... I stayed in 3 different rooms during my stay and it was always the same observation : dirty, noisy and smelly. Orignally planned to stay 4 nights but in the end i painfully only spent 2 nights before running out of this establishment. Honestly the worst place i have stayed at in my life Only pro : staff was comprehensive and friendly
Se hospedó 4 noches en agosto de 2023
Respuesta de ADS el 2 sept. 2023
Sorry for the inconvenience

4/10 Mediocre

NICHOLAS

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was pretty grubby, tho you get what you pay for.. It was super noisy from other tenants, got woken up all through the night from people screaming and yelling.. You hear everything there
Se hospedó 1 noche en agosto de 2023
Respuesta de ADS el 2 sept. 2023
Sorry for the inconvenience

10/10 Excelente

Aleksis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very kind staff and very convenient
Se hospedó 5 noches en agosto de 2023
Respuesta de ADS el 15 ago. 2023
Thank you for your review

6/10 Aceptable

ton

Good location
Se hospedó 3 noches en julio de 2023
Respuesta de ADS el 8 ago. 2023
Thank you for the review , have a good one

6/10 Aceptable

Ernest

No le gustó: Personal y atención
Se hospedó 1 noche en junio de 2023
Respuesta de Ads el 30 jun. 2023
Thank you for the rating

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Truth be told, although the staff was friendly, the place was loud and dirty. A fine place to stay if you are looking for a cheap place and don’t care about cleanliness or noise.
Se hospedó 6 noches en mayo de 2023
Respuesta de ADS el 28 may. 2023
I understand that you had a mixed experience at the hotel. The staff was friendly, but the place was loud and dirty. I appreciate you sharing your feedback. It's important to me that guests have a positive experience, and I will use your feedback to improve the hotel.I'm glad that you mentioned that the staff was friendly. I know that our staff is one of our greatest assets, and I'm always working to make sure that they are providing the best possible service.I'm sorry to hear that you found the place to be loud and dirty. I know that cleanliness is important to guests, and I will work with the housekeeping staff to make sure that the hotel is kept clean and tidy.I hope that you will give the hotel another chance in the future. I'm confident that you will have a better experience if you come back when the hotel is less crowded.Thank you for your feedback. It's important to me that I know what guests think of the hotel so that I can make it the best it can be.

2/10 Terrible

Clifton

No le gustó: Personal y atención
horrible the owners were very rude
Se hospedó 3 noches en mayo de 2023
Respuesta de ADS el 28 may. 2023
I am very sorry to hear that you had a bad experience with the hotel owners. I understand that it can be very frustrating and upsetting to be treated rudely by someone who is supposed to be providing you with a service.I would like to apologize on behalf of the hotel owners. I know that their behavior was unacceptable, and I will speak to them about it. I will also make sure that they are aware of the importance of providing guests with a friendly and welcoming experience.I hope that you will give the hotel another chance in the future. I am confident that you will have a better experience if you come back when the owners are not present.In the meantime, I would like to offer you a full refund for your stay. I hope that this will help to make up for your bad experience.Thank you for bringing this matter to my attention. I will do everything I can to ensure that it does not happen again.Sincerely,FrontDesk Manager

10/10 Excelente

Beverly

Se hospedó 1 noche en mayo de 2023
Respuesta de ADS el 28 may. 2023
Thank you. I hope your year is filled with joy and success.

8/10 Bueno

Herman

Viajó por negocios
Le gustó: Personal y atención
Nice alternative for the price
Great staff made up for the facilities. A relative bargain in a very expensive coty.
Se hospedó 2 noches en abril de 2023
Respuesta de ADS el 28 may. 2023
"I'm glad you found the staff to be helpful and friendly. We're always working to improve our customer service, and it's great to hear that we're on the right track."

8/10 Bueno

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de ADS el 28 may. 2023
I hope you had a pleasant stay. We hope to see you again soon.

4/10 Mediocre

AuReyon

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The staff at the front desk were very nice but the rest of my experience was less than ideal. The lock on my room door was very flimsy and felt as though anyone could get it. The room was very dirty. The refrigerator and microwave had dust and sticky residue on them. The blanket on the bed had burn marks on them and the whole room smelt like urine. The communal bathroom had super sticky floors but they were cleaner than the bedroom. The other tenants were super loud all night long. They were playing super loud music, yelling at each other, and you could here them walking up and down the hall talking to each other. I only managed to sleep a couple hours the one night I stayed here. The price is nice and the staff are nice but I would not recommend staying here if you want a stress free and clean environment.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Miguel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly customer service
Se hospedó 5 noches en marzo de 2023
Respuesta de sai el 29 abr. 2023
thanks for your review

2/10 Terrible

Jeremy

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bugs in the bed, there was a used band-aid on the quilt when I arrived to the room, the microwave looked like it hadn’t been cleaned in 73 business years, the sheets had been used by prior guests to put out cigarettes/weed or God knows what, there was dog hair on my pillows and sheets upon arrival, the entire hotel smelled like piss, the sink was so old and run-down that whenever I used it, the water just went directly to the floor, there was graffiti on the bed frame, other hotel-stayers were clearly on crack, heroine or the likes. Overall, I genuinely feared for my life during my stay here and felt like I was in a prison.
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Shangzhi

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They canceled my reservation by themselves without my permission. After I arrived the hotel, they told me they didn’t have the empty room. Then I went to the hotel they recommended, it was so terrible. So noisy and too dirty.
Se hospedó 1 noche en febrero de 2023

4/10 Mediocre

Melissa

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The walls were so thin you could hear people in the next room talking, no soap for the shower, no coffee for the coffee maker. For the price I would have expected better linens, nicer bed spread and at least some soap!
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Kenichi

Le gustó: Limpieza, personal y atención
The room was clean. The bed was good. The refrigerator was equipped in the room. The bathroom was good. The hotel location was good, since the area was close to the union square & the Moscone Center (roughly 15 min by walk). So, most of points were good. However, the vehicle noises from outside were not small. The room had no heating device, and room was a little cold, since it was February. This hotel is not perfect, but I guess it provides cost-effective stay for you.
Se hospedó 6 noches en enero de 2023

6/10 Aceptable

Joanna

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios
Small rooms and awkward bathrooms but I only stayed there to sleep not to hangout
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
pretty good
Not too bad of a place / above average
Se hospedó 2 noches en enero de 2023

10/10 Excelente

Traci

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great little spot reasonable!!!
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Marcus

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Traci

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022