Thank you so much for taking the time to write a review. It appears that instead of reviewing our actual hotel which is located in Millbrae CA which is approximately 20 minutes away from what your review is really reviewing which is the City of San Francisco. We understand this was an honest mistake and hope that you enjoyed your actual hotel visit at the Fairfield Inn Marriott in Millbrae CA

Dear Julissa, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the airport shuttle fee is duly noted, and we are sorry that it came as a surprise to you. We certainly understand that any unexpected fees can be an inconvenience, so we do our very best to make sure that all information is clear. Sounds like you may have missed the information, but our shuttle fee of 7.99 is clearly listed under "Our Location - San Francisco International Airport" on our brand website. This information is also available on Expedia - the site through which you booked the room. That said, we apologize that you were not made aware of the shuttle fee in advance of your stay, and we will work on making this information clearer before booking. Again, we are one of only a few hotels that still provide this service. Most SFO hotels have discontinued the service. We trust that the positives of your stay outweighed any downsides, and we hope to welcome you back when you return to Millbrae.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

Dear Guest, Gracias por tomarse el tiempo para compartir sus comentarios sobre su visita a nuestro hotel. Estamos felices de que haya disfrutado su estadía con nosotros. Esperamos seguir siendo su hotel de elección para futuras estancias en nuestro hotel. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

Dear Guest, We appreciate you staying with us recently, and taking the time to leave your review. It sounds as if our hotel was ideal for your needs, and we hope to welcome you back again should you visit this area again. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

Dear Rodolfo, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

Dear Guest, We are pleased to note that you enjoyed your stay with us so much. We appreciate you taking the time to rate your stay, and we hope to welcome you back again if you are staying at SFO again. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

Dear Guest, Thank you for taking the time to review your recent stay with us, and for awarding us a perfect rating. We are so pleased with your feedback, and we hope to welcome you back if you are in this neighborhood again.

Dear Guest, We appreciate your kind feedback, thank you, and we are pleased that you enjoyed your stay at our hotel so much. We hope that you will have another opportunity to stay with us again very soon. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

Dear Javier, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn & Suites San Francisco Airport/Millbrae. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to create more memories here whenever your travels bring you back to Millbrae.

Thank you for choosing the Fairfield Inn & Suites San Francisco Airport/Millbrae for your recent travels to Millbrae. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn & Suites San Francisco Airport/Millbrae. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to create more memories here whenever your travels bring you back to Millbrae.

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn & Suites San Francisco Airport/Millbrae. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to create more memories here whenever your travels bring you back to Millbrae.

Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.

Thank you for staying with us at Fairfield Inn & Suites SFO and giving us a positive review, Hemant! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are pleased to hear you found our hotel a suitable choice for a stay near the airport. We hope that your stay was comfortable and that our great location added to the convenience of your trip. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to having you back soon for another pleasant stay during your next trip to the area. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Deepa, Thank you for giving us a positive review of our hotel. It was our pleasure to host you at Fairfield Inn & Suites SFO, and we are delighted to hear you found our property to be a good value for the price. We always strive to deliver a superior experience at a fair price, and we are happy to see that reflected in your experience. If there's anything else we can do to make your next experience even more enjoyable, please don't hesitate to let us know. We appreciate your choice to stay with us on this journey and hope to see you again soon. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Hello Connie, Thank you for your review. We appreciate your feedback and are truly sorry to hear you had such challenges during your stay. We strive to provide excellent value for the quality of service and experience we offer, and we deeply regret your displeasure with our facilities and room service. We understand the importance of maintaining a fresh look and feel for our property; we are happy to announce we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. That said, your comments about dust and dirt are concerning and do not reflect the high cleanliness and maintenance standards we hold ourselves to. We thank you for bringing these matters to our attention and assure you that we do not take them lightly. We are addressing your concerns about the elevator, hallway carpet, door, etc., with the relevant team so they are rectified immediately.Kindly note that our housekeeping is tailored to your comfort, and daily housekeeping services are available upon request. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Nonetheless, we apologize for your disappointment with the lack of maid service and have forwarded your comments to our dedicated management team for review. About the noise issue, our front desk is always available to promptly address such concerns and make your stay as comfortable as possible, so please don't hesitate to contact our team for assistance if you encounter such disturbances on a future visit.Thank you for your feedback. We are committed to continuous improvements, and your insights are valuable. We hope to have another opportunity to serve you better and provide you with the top-notch stay you deserve and expect.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Kenji, We are always pleased to receive feedback from our guests in relation to their stays at Fairfield Inn & Suites SFO, and we are delighted with your rating and comments - thank you very much! We are happy to hear that you noticed and appreciated our hotel's high cleanliness standards, and it's great to know that our culinary offerings hit the spot. We are glad you enjoyed our complimentary hot breakfast buffet. It was a pleasure to host you, and we're excited to have you back soon for another 5-star experience at our Millbrae hotel. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Maria, Thank you for choosing Fairfield Inn & Suites SFO for your recent stay in Millbrae and for giving us a 5-star rating. We are grateful for your business and your feedback. At our hotel, we hold ourselves to high standards of hospitality and service, and we are happy to hear that our front desk team left a positive impression on you with their excellence in customer service. We thank you for your kind words for our staff members, and we will make sure our front desk personnel are aware of your appreciation for their hospitality, especially our morning shift desk member. We apologize if the hotel's proximity to the Millbrae station caused you some inconvenience. While this aspect of our hotel location makes transport to and from the property very convenient for guests, we understand that noise can be a concern. We appreciate you telling us that the noise subsided after 9:30 pm, and we hope you were able to enjoy a restful night. For future stays, we can consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, We appreciate you choosing our hotel for your recent stay and are disappointed that your stay was not up to our high standards. We strive to provide the best services to our guests and exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities; we are truly sorry we fell short in this instance. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that we have noted all your concerns and shared them with the relevant teams to ensure that the issues you've highlighted are rectified promptly. We will also use this experience as a training tool to facilitate superior guest experiences with consistent customer service from our team. Thank you for bringing these matters to our attention. We apologize for any inconvenience caused and assure you that we are committed to providing exceptional service and a comfortable and hospitable stay to our guests. We hope you'll give us another chance to make amends and win back your trust by hosting you with our signature hospitality. Thank you for your business and your feedback. We are grateful for both.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for your recent stay at Fairfield Inn & Suites SFO and your positive rating of our hotel. We are glad you had a satisfying stay with us and appreciated our hotel's convenient location near the airport. We strive to exceed our guests' expectations and would like to know how we can make your next stay with us even more enjoyable. Your insights are invaluable in helping us enhance our product/service. We hope to have the opportunity to host you again and look forward to sharing a 5-star experience with you during your next visit. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for your 5-star rating! We appreciate your choice to stay with us and are delighted you enjoyed your stay at Fairfield Inn & Suites SFO in Millbrae. Your satisfaction is our top priority, and we are thrilled we hit the mark for you. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Tuan, Thank you for choosing Fairfield Inn & Suites SFO and for your review. We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a positive experience at our hotel. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Lawrence, Many thanks for the wonderful rating. It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. We appreciate you choosing Fairfield Inn & Suites SFO for your stay in Millbrae and look forward to being your preferred choice here in the future. Thank you for staying with us on this journey. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Good Afternoon, Ms Millan, I hope this message finds you well. I was made aware of your experience during your stay with us this weekend and for this, I am very sorry. I understand that our Front Office Associate was not very clear when speaking with you regarding the charges that will be placed on your card. He was correct in saying that you will be charged the 8 fee that is due at the hotel but since you already were concerned about how much he was going to charge your card, he should have also been very clear that he was going to pre-authorize your card our normal 100 authorization that we do for all guests who check-in into the hotel. Hotels.com does state on their website that there is an incidental fee but it does not state how much. Please note, a charge and an authorization are two different types of transactions but this should have been explained to you at check-in. This dollar amount is just an authorization to verify funds but it does place a hold on the funds also. Once you check out of the hotel, the funds are released, and whatever you didn't use from there will fall back into your card usually right away but sometimes, within a few business days. This is a normal standard for all hotels. We certainly understand that any unexpected fees or hold on your account while you are traveling can be frustrating and inconvenient so we do normally try to make sure that our guests are aware of this. Even though it mentions this on the Expedia website, our team should also be very clear about this. I am sorry this was not your experience. I was able to speak with the associate who assisted you while you were here. He is one of our newest team members and is still learning. I was able to explain to him the importance of being very clear in situations like this and he now understands what he could have done better. I have also sent a reminder to our entire team in an effort to provide better guest experiences. I am also sorry to learn that your guestroom had accessible amenities and that this was not shared with you upon arrival. Please know that you did not receive this room for any other reason other than the fact that we were sold out on the night that you stayed with us. Marriott does require all Marriott hotels to use all rooms whether they are accessible or not and while Marriott does not require hotels to discuss this at check-in, our hotel agents are trained to mention this just to make sure that our guests are comfortable during their stay. As I mentioned, OM is one of our newest agents and is still learning a lot and because he is still learning about all of our guest rooms, he did not realize that your room had these features or else he would have mentioned it to you. It was an honest mistake made by a new employee and again, I am very sorry but assure you that he now knows.If an accessible room type is something that definitely will not work for your travel needs, the best way to avoid getting one is to ask the reservation a

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Debra, it's unfortunate to hear that your recent visit did not meet your expectations. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize for the noise and other issues that marred the overall experience for you. We understand the importance of a peaceful night's sleep and wish you had alerted us to the noise issue during your stay, as we could have moved you to another, more peaceful room if available to make your stay as comfortable as possible. It's regrettable to read that you had challenges with our service in relation to your concern about the clogged toilet. As we hold ourselves to a much higher caliber of service, we'll be sure to discuss your concern with our team so we may improve in the future. Meanwhile, our maintenance team has been alerted to your comments so that they can take immediate action to fix the toilet issue you have highlighted. We are sorry you did not receive the room type you were looking for. In the future, we recommend you book directly through the hotel's brand website or call the hotel directly to guarantee a particular room type. When you book a room on a third-party channel, the room type is never guaranteed. Rather, you get to make a preference, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. Thank you for considering our accommodation for your stay in Millbrae and taking the time to post your review. We appreciate both and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Marco, Thank you for the 5-star review - it's much appreciated! We are glad you liked the room and found it clean, and it's nice to know that our location suited you. We are also happy to hear that our breakfast hit the spot, and we hope you had easy access to everything you needed. Thank you for choosing Fairfield Inn & Suites SFO for your stay in Millbrae. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear John, Thank you for taking the time to post your review. We appreciate your feedback and are pleased to hear that our hotel's location was to your satisfaction. However, it's unfortunate that our facilities failed to exceed your expectations. We understand how important it is to maintain a fresh look and feel for the hotel building, and we are happy to announce that we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. We are very excited at the prospect of providing a renovated property for the satisfaction and enjoyment of our future guests, and we hope you will be back to see our finished product when everything is complete. Thank you for staying with us on this journey. Safe travels, and see you again soon!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Misa, Thank you for your review. We appreciate it. We hope your stay at Fairfield Inn & Suites SFO was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make your next stay enjoyable for you. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Dennis, Thank you for choosing Fairfield Inn & Suites SFO for your short stay on this trip. We appreciate you telling us that you found the room satisfactory. We do apologize for the comfort issue you describe with the sofa height, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Despite this, we are happy to know that you had a positive overall experience at our hotel, and we look forward to serving you again soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Jenniffer, Thank you for taking the time to review your recent stay at Fairfield Inn & Suites SFO. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Many thanks for the 5 out of 5 rating, Karen - it's greatly appreciated! We are so glad you had a positive experience with us on this trip, and we hope you will experience the same level of satisfaction on your future visits, too. Thank you for choosing Fairfield Inn & Suites SFO for your stay in Millbrae. We wish you safe travels & a very Happy New Year Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Corazon, Thank you so much for the 5-star review. We are pleased to hear that you had a pleasant and satisfying stay at Fairfield Inn & Suites SFO. From the clean and comfortable accommodations and user-friendly room amenities to the varied breakfast selection and friendly staff, it's great to hear that so many aspects of your stay pleased you so much, and the information you've provided will be beneficial for travelers who are considering a stay with us. Thank you for choosing us and taking the time to leave us feedback. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Lori, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your insights are invaluable in helping us enhance our product/service. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for the 5-star rating. We really appreciate it. We are so glad you had a positive experience during your recent stay at Fairfield Inn & Suites SFO, and we hope everything was in order and you had easy access to your essentials. We can’t wait to welcome you back for another pleasant experience. Safe travels, and see you again very soon!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Christine, Thank you for choosing Fairfield Inn & Suites SFO for your accommodation in Millbrae. We really appreciate you taking the time to share your feedback and leave us a 5-star review. We're thrilled to hear that our reception staff provided you with great service. We'll be sure to pass along the compliment to Om, who we know will be delighted to read your comment. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team