Thank you Delores for your feedback about your stay on our property. We are extremely apologetic that you found the hotels aromatics not to your liking and appreciate your insight so we can modify and change these fragrances to appeal to everyone. We do hope that you enjoyed our historical property and forward to seeing you again soon.

Thank you Faustino of informing us of the unsatisfactory customer service received upon your arrival at our hotel. We apologize that our service was unacceptable and we are greatly disappointed that you had that experience during your stay with us. We will be retraining all members of our reception staff to prevent an occurrence like this from happening again in the future. We do look forward to you staying with us again in future. Thank you again for your feedback.

Thank you Mynor for staying with us at the Horton Grand Hotel. We appreciate your 5 out of 5 review and are delighted that you enjoyed your stay.

Hola Flor,Gracias por compartir su experiencia con nosotros.Lamentamos profundamente las molestias causadas por la ubicación de la habitación cerca del ascensor. Entendemos la importancia de dormir bien por la noche y nos disculpamos por cualquier interrupción en su descanso.También lamentamos el problema con el drenaje de agua en la bañera. Nuestro equipo de limpieza será informado para garantizar una atención inmediata a dichos asuntos.En cuanto a la comodidad de la cama y el hundimiento, le agradecemos que nos lo informe. Inspeccionaremos la cama de la habitación en la que se alojó y tomaremos las medidas necesarias para rectificar la situación.Pedimos disculpas por cualquier confusión con respecto a las tarifas de estacionamiento. Entendemos la importancia de una comunicación transparente y revisaremos nuestra información para asegurarnos de que los futuros huéspedes estén completamente informados sobre cualquier costo adicional.Nos disculpamos por las deficiencias durante su estancia. Esperamos que considere brindarnos otra oportunidad en el futuro para brindarle la experiencia positiva que se merece.Un cordial saludo,

Thank you Andrea for choosing to stay at the Horton Grand Hotel. We appreciate your feedback on employee attentiveness and valet parking guest service. We strive to provide each guest with a wonderful experience and can use this as a learning experience to improve our service. We look forward to serving you next time you travel to San Diego.

Hola Maria, ¡gracias por la calificación de 10 estrellas! Espero volver a verte pronto.

Thank you for the 10-star rating! Hope to see you again soon.

Hi Rodrigo, Happy to hear that enjoyed your stay with us. Thank you for sharing your feedback. Hope to see you again soon.

Hi Ivani, We appreciate your feedback. Thank you for staying with us. We look forward to welcoming you back again. Also we do have safe's at the front desk.

Hola gabriel,Gracias por tomarse el tiempo para proporcionar comentarios valiosos. Lamentamos que su experiencia no haya sido la ideal y esperamos que nos brinde otra oportunidad para recuperarnos.

Hi Alberto, Thank you for taking time to post a review.

Thank you for the 10-star rating! Hope to see you again soon.

Hello Maria, Your comments are greatly appreciated. Thank you for staying with us. Hope to see you again soon

Hi Maria Nelly Dominguez, thanks for taking the time to leave us your review. We're saddened to hear that your stay was less than satisfactory. We appreciate you leaving us your feedback, and we'll be sure to take it into consideration moving forward.

Hi Lorenzo, thanks for taking the time to leave us your review. We understand that the noise downtown at night can be frustrating. We apologize for any inconvenience this caused you!

Hi Nicolás, thanks for taking the time to leave us your review. We currently have altered house keeping services due to staffing shortages. We do hope to offer full services once again when the staffing shortages are no longer an issue. In the meantime, our guests are welcome to contact the front desk should they have any requests during their stay.

Hi Jose, thanks for taking the time to leave us your review. We apologize for our altered house keeping services - we do hope to offer full services when the staffing shortages are no longer an issue. In the meantime, our guests are welcome to contact the front desk should they have any requests during their stay.

Thank you for your feedback. As stated upon check-in, with a modified housekeeping, it is done either every 3rd day or upon request. We apologize for the inconvenience or the confusion. We hoe you will choose to stay with us again.

Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Nos esforzamos constantemente por mejorar, por lo que podremos usar sus comentarios para poder solucionar estos problemas. Lamentamos que esta no haya sido su impresión y ofrecemos nuestras disculpas.

Thank you for your feedback. We apologize for any inconvenience you experienced. We hope you will stay with us again.

Thank you for your feedback. We are glad you enjoyed your stay. We apologize for any inconvenience you may have experienced. We hope you choose to stay with us again.

Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope you choose to stay with us again.

Hi Jose, We appreciate your feedback. Thank you for staying. Hope to see you again soon.

Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

Thank you for taking time to share your feedback with us. We strive constantly to improve, so we will be able to use your comments to be able to fix these issues. We regret that this was not your impression and offer our apologies.

Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

¡Muchas gracias por sus comentarios, apreciamos saber de usted y estamos trabajando para abordar sus inquietudes. Viaja seguro, esperamos volver a verte pronto.

Good day, Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

Nos disculpamos por el inconveniente. No estamos dando servicio de limpieza en este momento como parte de nuestra directriz Covid. Para protegerlo a usted y a nuestros empleados. apreciamos su comprensión. Qué tengas un lindo día. Gracias por estar con nosotros.

Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

¡Hola Susana! Me alegra que haya disfrutado de su tiempo aquí. Esperamos su próxima visita.

Gracias por estar con nosotros. ¡Agradecemos sus comentarios!

Thank you for taking time to share your feedback with us. We strive constantly to improve, so we will be able to use your comments to be able to fix these issues. We regret that this was not your impression and offer our apologies.

Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.

I am glad that you enjoyed our friendly staff Osiel!

Hi Stephen,We're glad to hear that you found our hotel conveniently located in the Gaslamp Quarter! Your feedback about the dated rooms and property is valuable to us, and we appreciate your honesty. We're continuously working to enhance our facilities and guest experience, and your comments will help guide our improvements. We hope you'll consider staying with us again in the future to see the positive changes we're making. Thank you for choosing to stay with us!

Hi Mauricio,We're thrilled to hear that you had a pleasurable stay with us! It's fantastic to know that our convenient location added to the enjoyment of your time here. We look forward to welcoming you back for another wonderful experience soon!

Hi Tomoaki,It sounds like you enjoyed the historical charm and comfort of the room at the Horton Grand Hotel. It's great to hear that you found the accommodations spacious and charming, with comfortable amenities like the bed, furniture, and balcony.As for the surrounding area, it's always good to exercise caution, especially in unfamiliar places. If there's anything specific you'd like to know about safety measures or recommendations for exploring the area, feel free to ask. Your comfort and safety are our priorities.

Hi Lucy,We're thrilled that you appreciate the historic charm and original details of our hotel! Preserving its unique character is important to us. We also value your feedback regarding the bathrooms and continuously work to improve our facilities to provide the best possible experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.

Hi Vicki, Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay!

What a good deal on a hotel with a boutique style and enjoyed great views from the top floor. Getting a nice stay for a reasonable price is always a win! Rooms with unique designs and picturesque views can really enhance the overall experience. Thank you for your review Destiny.

Hi Lois, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back to Horton Grand Hotel in the future

Thank you Caroline for taking the time to give us feedback about your recent stay with us . It sounds like the hotel had a lot of positive aspects, such as its beautiful ambiance, cleanliness, and convenient location near Gaslamp restaurants and Petco Park for the Padres game. However, it's unfortunate that there were some drawbacks like the lack of shampoo in the dispenser and uncomfortable pillows. And for the inconvenience, we waived the destination fee with you at checkout. Have an awesome day. See you next time.

Thank you Amy for taking the time to make a review on your recent stay with us. I'm sorry to hear that your room overlooked a noisy street, affecting your ability to rest well. It can be really frustrating when external noise disrupts your sleep and overall enjoyment of the stay. When booking your next visit, you might want to request a room away from busy streets to ensure a quieter environment. Many hotels are willing to accommodate such requests when possible. If you need any assistance or advice for your future stay, just let me know!

Thank you Michael,It sounds like you had a generally positive experience with the hotel, especially considering its price and location. The classic building and interior courtyard add to its charm, and the tastefully updated rooms provided decent space for your stay. While the shower may not have been exceptional, it's good to hear that the overall experience met your expectations.It's great that you enjoyed the food and beverages at the "Salt and Whiskey" restaurant, but thanks for the tip about Achilles for breakfast. Exploring the neighborhood and finding local gems like this can really enhance the overall experience of your stay.The fact that the hotel is within walking distance to East Village, Petco Park, and the convention center adds even more value to its location. Being away from the highways also likely contributed to a quieter atmosphere, which can be a plus for many travelers.Overall, it sounds like you found a good balance of value, convenience, and comfort during your stay.

Thank you Heather for your feed back, We apologize for the experience that you encountered in your stay. You stayed in our new renovated suites, which is located in our different building. which cannot be accessed from the street. It sounds like the hotel's location was definitely a standout feature, particularly for attending events at Petco Park. However, it's concerning that the safety and security of the accommodation didn't meet your expectations.

Hi Catherine,I'm sorry to hear about your experience. It sounds like the noise and the smell in the room were quite bothersome, especially after requesting a quiet room. Additionally, it's disappointing that the staff wasn't as friendly as expected when you asked for complimentary water. Providing feedback directly to the hotel management could help address these issues and ensure a better experience for future guests.We hope that you will consider giving us another opportunity to exceed your expectations on a future visit to our hotel.

Sounds like you had a generally positive experience at the hotel! Friendly staff, quick check-in/out, complimentary drinks, and a beautiful, clean environment are all great things to encounter during a stay. It's a shame you didn't have much time to fully enjoy the amenities due to the event you were attending, but it's wonderful to hear you'd consider booking here again if you return to San Diego.The issue with the hot water and parking are minor inconveniences, but it's still valuable feedback for the hotel to address. It's helpful to know that the hot water took a while to run warm and that parking options were limited unless opting for valet service. Overall, it sounds like you had a positive impression of the hotel despite these small issues.