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Opiniones sobre Hilton Garden Inn San Diego - Rancho Bernardo

3 out of 5
Hilton Garden Inn San Diego - Rancho Bernardo
17240 Bernardo Center Dr, San Diego, CA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 535 de 1001 opiniones" "
Evaluación: 8 - Bueno. 247 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 113 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 56 de 1001 opiniones" "
Evaluación: 2 - Terrible. 50 de 1001 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luis Gerardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fast check in
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 1 abr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 Excelente

MARGARITA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really loved it!
Se hospedó 1 noche en marzo de 2024
Respuesta de TC el 28 mar. 2024
We would really love to have you back again! Thank you so much for your generous review. Have a wonderful rest of your day!

8/10 Bueno

Arcadio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de SW el 1 oct. 2023
Thanks for reviewing your stay. We hope you will visit us again soon.

10/10 Excelente

Francisco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Las sábanas y almohadas no esta muy suaves
Se hospedó 1 noche en enero de 2023
Respuesta de SW el 30 ene. 2023
Thank you for reviewing your stay. We hope you will visit us again soon!

6/10 Aceptable

JOSE

Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Olimpia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Maurizio

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was really helpful. Rooms very clean. The staff at breakfast was really kind and helpful!
Se hospedó 3 noches en abril de 2022
Respuesta de SW el 15 abr. 2022
Thank you for taking the time to review your stay. We enjoyed having you stay with us and hope you will stay with us again in the future.

10/10 Excelente

Alma V

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien
Se hospedó 1 noche en abril de 2021
Respuesta de Tom el 26 abr. 2021
Thank your the 5 star review!

10/10 Excelente

Genaro

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
Se hospedó 1 noche en febrero de 2021
Respuesta de AT el 8 mar. 2021
Thank you for your honest review! Look forward to welcoming you back real soon!

8/10 Bueno

Adriana

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2020
Respuesta de Alexis el 18 ago. 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en junio de 2019

4/10 Mediocre

Sanjiv

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios
The front desk workers were not professional at all. Was charged for parking inspite of not havibg a vehicle.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

OUSSAMA

It nice and clean. No issues at all. But i think the parking should be included $15 per night is a bit high
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a typical Hilton
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Antoinette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great!
Se hospedó 3 noches en mayo de 2024
Respuesta de Veronika Cannon el 15 may. 2024
Good afternoon Antoinette, Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay and we hope to see you again in the near future.

10/10 Excelente

Julie

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Veronika Cannon el 15 may. 2024
Good afternoon Julie, We are thrilled to hear that you had a great experience with us! We hope to see you again in the near future!

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2024
Respuesta de Veronika Cannon el 8 may. 2024
Good afternoon Jennifer, We are so happy that you enjoyed your stay with us and we hope to see you again in the near future!

10/10 Excelente

Rachel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Veronika Cannon el 8 may. 2024
Good afternoon Rachel. Thank you for choosing to stay with us. We are so happy that you enjoyed your stay with us and we hope to see again.

10/10 Excelente

lisa m.

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en mayo de 2024
Respuesta de Veronika Cannon el 6 may. 2024
Good evening Lisa, Thank you for choosing to stay with us. I am so happy to hear that you had a great stay and we hope to see you again in the near future!

10/10 Excelente

eric, Half Moon Bay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Staff
Se hospedó 1 noche en abril de 2024
Respuesta de TC el 25 abr. 2024
Thank you for your amazing review.

10/10 Excelente

Lawrence

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!!!!
Se hospedó 12 noches en abril de 2024
Respuesta de TC el 25 abr. 2024
Thank you for this amazing rating. Have a wonderful day.

10/10 Excelente

Elif, Concord

Se hospedó 1 noche en abril de 2024
Respuesta de Veronika Cannon el 15 may. 2024
Good afternoon Elif, We are so happy to hear that you had a wonderful stay with us and we hope to see you again soon.

8/10 Bueno

Robert

Viajó con su pareja
Le gustó: Personal y atención, servicios
The first night our room smelled very bad. Like an animal had and accident, someone cleaned the carpet and it hadn't dried. I should have complained but I though I could get used to it. Mentioned it at the desk and was given a new room which was much better. However, in the new room the bathtub faucet continued to run. I was able to tighten to get it stopped but after housekeeping it was running again and I couldn't get it to stop. Front desk was excellent but I shouldn't have had these two problems.
Se hospedó 3 noches en abril de 2024
Respuesta de TC el 25 abr. 2024
Thank you for providing us with this excellent feedback. I will pass this information along to my team so we can work together to improve our guest experience.

10/10 Excelente

Evan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good stay however receptionist wasn’t friendly at all.
Se hospedó 1 noche en abril de 2024
Respuesta de TC el 25 abr. 2024
Thank you for the wonderful review.

10/10 Excelente

Adrian

Se hospedó 1 noche en abril de 2024
Respuesta de Veronika Cannon el 15 may. 2024
Good afternoon Adrian, Thank you so much for choosing to stay with us. I am delighted to hear that you had a wonderful stay. We look forward to seeing you again in the near future.

10/10 Excelente

Luisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location
Se hospedó 1 noche en abril de 2024
Respuesta de Veronika Cannon el 16 abr. 2024
Good afternoon Luisa, Thank you for choosing to stay with us. We are so happy you enjoyed your stay and we hope to see you again in the near future.

10/10 Excelente

Marlene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 14 abr. 2024
Good evening,Thank you for your kind words and we are so happy to hear you had a wonderful stay with us!

10/10 Excelente

Erica, Palm Springs

Se hospedó 2 noches en abril de 2024
Respuesta de Veronika Cannon el 16 abr. 2024
Good afternoon, We are pleased to hear that you had a great experience with us. We hope to see you again in the near future.

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a very pleasant experience there. Will stay again when in town.
Se hospedó 3 noches en abril de 2024
Respuesta de Veronika Cannon el 14 abr. 2024
Good evening, We are so happy to hear that you had a great stay with us! We hope you see you again in the near future.

10/10 Excelente

Adam

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No Pool area :(
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 11 abr. 2024
Good evening, Thank you so much for staying with us. We are so happy to hear that you enjoyed your experience. We hope to see you again in the near future!

8/10 Bueno

Siddhartha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
PROs Nice property. Nice rooms. Next to a market which has many dining options, as well as convenience store, which is very convenient to have. CONs Room air conditioning was slightly more noisier than expected. Also, the walls are not that sound proof, which means even people flushing their toilets in the adjacent room can be heard. IMPROVEMENT TO THE "TOUCH": Small note to management: having a bottle of water and perhaps some other welcome kit available in the room right after check-in will be a golden touch to make the experience even better. Typically guests travel a lot to reach their hotel room. By the time they reach their room, they are tired. Upon arrival, a complimentary bottle of water would be nice to have, instead of having to venture out again to get some water.
Se hospedó 4 noches en abril de 2024
Respuesta de Veronika Cannon el 14 abr. 2024
Good evening, Thank you for choosing to stay with us. We understand it may be upsetting not to have complimentary water bottles during check in, but we only offer them to our Hilton Honors Silver, Gold and Diamond members.

10/10 Excelente

Tiffeny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place was very comfy
Se hospedó 1 noche en abril de 2024
Respuesta de Veronika Cannon el 14 abr. 2024
Thank you so much for choosing to stay with us. We are thrilled that you had an amazing time, and we hope to see you again in the near future!

6/10 Aceptable

Lana

Se hospedó 3 noches en abril de 2024
Respuesta de Veronika Cannon el 28 abr. 2024
Good evening, Thank you for choosing to stay with us. We are sorry to hear that you had some issues with your stay. If you choose to stay with us again, we will exceed your expectations.

6/10 Aceptable

David

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
The air conditioner or fan ran all night long and was super loud.
Se hospedó 1 noche en abril de 2024
Respuesta de TC el 5 abr. 2024
We apologize for the inconvenience that this may have caused. I will pass this information along to my maintenance team so they can address this issue. Have a great rest of your day, and thank you again for your feedback.

10/10 Excelente

Frederick

Se hospedó 3 noches en marzo de 2024
Respuesta de TC el 25 abr. 2024
Thank you for the fantastic rating.

8/10 Bueno

rashonda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice size room and clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de Veronika Cannon el 1 abr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Servicios
Perfect overnight stay in San D. Beautiful, easy to find property right off of the freeway. Customer service was superb. Josie was incredible at check-in upon arrival. Josie was knowledgeable and accommodating. Parking was easy. Room was clean. Towels and comforters very clean and bright white! That’s something I always look for. Manuel and Tino were very friendly and hospitable during breakfast. Food was good!
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 1 abr. 2024
Good evening, Thank you so much for your kind words. I will definitely pass along the message to Josie, Manuel and Tino for how they made your stay incredible. We look forward to seeing you again in the near future!

8/10 Bueno

Willian

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
They need to communicate to the customer the cost of parking, because it is not free, they never told us how much it cost per day.
Se hospedó 3 noches en marzo de 2024
Respuesta de Veronika Cannon el 1 abr. 2024
Good evening, Thank you for choosing to stay at our property with us. I will communicate to our front desk staff to verbally communicate the parking charges to our guests at check in so we can improve. We do post directly on Expedia about our parking charges. If you have any other questions, please feel free to reach out at 858-676-1660.

10/10 Excelente

Cierra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was quite nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de TC el 28 mar. 2024
We would like to thank you for your positive review. Have a great rest of your day.

10/10 Excelente

Mireya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de TC el 28 mar. 2024
Thank you for the awesome rating. Have a great day!

10/10 Excelente

amit

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great value
Se hospedó 1 noche en marzo de 2024
Respuesta de TC el 28 mar. 2024
Thank you very much for the high rating. We hope to see you back on property sometime in the near future.

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and nice property
Se hospedó 2 noches en marzo de 2024
Respuesta de TC el 28 mar. 2024
We would like to thank you for your positive review. Have a great day and we hope to see you again sometime in the near future.

10/10 Excelente

José

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Staff have a very good costumer service
Se hospedó 1 noche en marzo de 2024
Respuesta de TC el 28 mar. 2024
This is excellent news. I will pass your kind words to our staff. Thanks again, and we hope to see you again sometime soon.

8/10 Bueno

Alyssa

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 21 mar. 2024
Good afternoon, Thank you for choosing to stay with us. We are so happy you enjoyed your time and we look forward to seeing you again in the near future.

10/10 Excelente

John P, Oceanside

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de TC el 28 mar. 2024
We thank you for your excellent rating!

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Veronika Cannon el 21 mar. 2024
Good afternoon, Thank you for choosing to stay with us! We are glad that you enjoyed your stay.

10/10 Excelente

Lourdes

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I just want to thank you for the wonderful
Respuesta de Veronika Cannon el 21 mar. 2024
Good afternoon, Thank you for choosing to stay at our property! We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 Excelente

Nikki

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean, easy check in process, staff was great
Se hospedó 1 noche en marzo de 2024
Respuesta de TC el 11 mar. 2024
We appreciate your business and your response. Have a wonderful day!

10/10 Excelente

Nancy

Se hospedó 1 noche en marzo de 2024
Respuesta de Veronika Cannon el 1 abr. 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.