Dear HECTOR D, We apologize for the oversights you experienced during your stay. This does not reflect our usual standards, and we appreciate your feedback. We will address the issues with amenities and communication about parking charges to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

Dear Maria Lucia , We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we believe we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the price you paid.Thank you once more for your feedback, and we hope you will give us the opportunity to host you again on your next visit to San Diego.Sincerely,Hotel Management

Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management

Maria, thank you for the glowing review of Extended Stay America. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management

Sergio, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had at the time of check-in. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked our courteous associates. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!   Sincerely, Hotel Management

Daniela, we appreciate you for being our guest at Extended Stay America. It feels so good to know you had a relaxing stay with us and that liked our courteous associates. However, we regret not being able to solve the issue with the television set while you were here. Our team is working on the said feedback. Your kind comments are highly appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for being our guest. We are pleased to know you were impressed with our clean and well-kept property and that you had a pleasant time with us. However, we are sorry for the disappointment you had with the parking charges. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management

Adriana, thank you for taking the time to review our hotel. We’re happy to know our location was convenient for you and that overall you had a pleasant experience. However, we regret if you were disappointed with anything and hope you will return for a perfect stay. Sincerely, Hotel Management

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity so that we can make it up to you. Sincerely, Hotel Management

JUAN, we want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can better meet your expectations. Sincerely, General Manager

Thank you for choosing our hotel and for your feedback. We are glad you overall enjoyed your stay with us and our location was the highlight of your visit. We appreciate your observation and hope to see you on your next visit to our area. Sincerely, General Manager

Dear Ernesto, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of our property. Rest assured, we take your comments seriously and are actively working to address any areas in need of improvement. Our goal is to ensure every guest enjoys a comfortable and pleasant stay with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Leslie Camille, Thank you for your review of our hotel. We apologize for the disturbance and cleanliness issues you experienced during your visit. Providing a peaceful and clean environment is essential to us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns with the team to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management

Dear Nicolas, Thank you for choosing to stay at our hotel. We apologize for the inconvenience caused by the odor in your room. Ensuring a comfortable stay is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address the issue internally to prevent recurrence. We do hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Alexander, We appreciate your detailed feedback about your recent stay with us in San Diego. It's fantastic to learn that our accommodations met your expectations for the most part, and we're glad you enjoyed the spaciousness and amenities of the king bedroom. Your compliments about our courteous and devoted team members are genuinely appreciated. However, we sincerely apologize for any discomfort caused by the issues with the smoke alarm and windows. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure a better guest experience moving forward. We hope to have the opportunity to welcome you back for an even more enjoyable stay next time. Sincerely,Hotel Management

Dear Maricela, Thank you for choosing us and leaving your feedback. We regret any lapses in our service and accommodations from your previous stays with us. Our housekeeping services are provided once every two weeks to guests staying eight or more nights, respecting the privacy of their home-like living. These services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. However, we sincerely apologize for falling short of your expectations. We have noted your concerns and appreciate your insights, as your comments are crucial to our continued efforts to improve. Thank you again for the feedback; we hope you will return in the future to enjoy our hotel to the fullest.Sincerely,Hotel Management

Dear Sung, Thank you for choosing us for your recent accommodation in our area. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback as we continually strive to enhance our guest experience. It was a pleasure having you as our guest, and we hope you will revisit us again the next time you are in the area.Sincerely,Hotel Management

Dear Jenee, Thank you for taking the time to post your review, as we value our guest's comments and opinions. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Angelina, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have noted your specific feedback about the key. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Sandy, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Selenia, Thank you for recognizing our amazing staff, especially Lydia, and their dedication during challenging times. We apologize for the cleanliness and service issues you encountered. Your feedback is vital, and we'll address these concerns to improve our standards. We understand your disappointment, and we're sorry for any inconvenience. Your comments will guide our efforts to enhance our guest experience. We appreciate your candor and hope to regain your trust in the future.Sincerely, Hotel Management

Dear Diego, Thank you for your kind words about Extended Stay America! Providing great service is at the core of what we do, and we're thrilled that you had a positive experience during your stay. Your satisfaction is our utmost priority, and we're delighted that our efforts resonated with you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Sincerely,Hotel Management

Dear Jose, Thank you so much for reviewing our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

Dear Adam, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is truly disheartening to read about the unacceptable issues you faced with your room. Please know that this falls short of our usual standards, and we will share these concerns with our housekeeping team to prevent such oversights from repeating. Regarding our complimentary grab-and-go breakfast, we're truly sorry for falling short of your expectations. Your feedback is invaluable to us, and we assure you that we will utilize it to ensure a more fulfilling experience for future guests. Additionally, we understand your concerns about the surrounding area and assure you we work closely with the local police authorities to ensure the safety and security of our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Ronald, Thank you for sharing your feedback with us. We are genuinely concerned to learn about your comments regarding the cleanliness and safety during your recent stay. We sincerely apologize for any discomfort caused by the issues you have raised. Please know that we take such feedback seriously, as we are committed to delivering an immaculate and secure environment for all our guests. Please rest assured we will use your insights to uphold our standards and ensure a more pleasant experience for future guests. We truly appreciate your insights and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Pamela, We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for any inconvenience you experienced during your stay. Our aim is always to provide exceptional value and comfort to all our guests. We genuinely regret falling short of meeting your expectations on this occasion. Your comments are invaluable to us as we continually strive to improve our guest satisfaction. We hope you will consider giving us another opportunity to provide you with a more fulfilling visit in the future.Sincerely,Hotel Management

Dear Gunther, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management

Dear Martin, We're sorry to hear about your experience. While we strive to maintain a safe environment for all our guests, we understand that external factors may occasionally impact your stay. We appreciate your feedback and will continue to work diligently to ensure the comfort and security of our guests. If you ever feel uncomfortable or unsafe during your stay, please don't hesitate to reach out to our staff for assistance. We value your safety and satisfaction above all else.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Susanna, We sincerely apologize for the inconvenience and challenges you encountered during your recent stay. While we're glad to hear that you found our staff to be accommodating, we understand the frustrations caused by the issues with the charging stations, the presence of a vehicle in the designated space, and the unexpected flooding in your rooms. Your feedback is invaluable, and we will address these concerns with urgency to ensure improvements are made. We hope to welcome you back in the future for a much-improved stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Kelly, We're thrilled you found good value at Extended Stay America! Our kitchen amenities aim to make longer stays comfortable, and we're delighted you enjoyed the stove top range. Don't hesitate to reach out for any additional needs during your stay. We look forward to hosting you again soon!Sincerely,Hotel Management