Dear Joselyn,We appreciate your review and would like to ask for more details on your stay so we can share your feedback with our teams. We seek to keep improving and earning repeat stays from our guests. Please let us know how we can help. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Julissa,Thank you for choosing Best Western San Diego Zoo/SeaWorld Inn & Suites and sharing your valuable feedback. While we are happy you enjoyed our wonderful staff, we are sorry you had concerns with the room not meeting your expectations. Please understand that most full-service hotels charge for parking in this market, and we are competitively priced. We are constantly working to improve and hope to have the pleasure of welcoming you back and impressing you further.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

I apologize you did not have a pleasant check-in experience.

Dear Luis,Thank you for your review of Best Western San Diego Zoo/SeaWorld Inn & Suites. We're delighted you enjoyed your stay, and we can't wait to welcome you back!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Alan,Thank you for taking the time to leave a review. We apologize for the inconvenience caused by our parking charge. Our parking is 24 per night, and we do our best to be upfront regarding the policy during the check-in process. That said, we will use your feedback to improve the experience of future guests, and we appreciate you voicing your concerns. We hope to host you again for an even better stay on your next San Diego adventure.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Dear Diana,We are glad that you had a good stay with us. We are glad that our team made a positive impact on your stay with us. It makes us delighted that you enjoyed the most important meal of the day with us. However, we are disheartened that we were unable to meet all of your expectations. Your feedback is valuable to us for we are always enhancing the guest experience. Our team will be sure to use your comments for points of improvement. Please consider visiting us again so we can show you an even better experience. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Jenifer,We are happy our team served you well at Best Western San Diego Zoo/SeaWorld Inn & Suites! Your feedback will certainly be passed along, and we hope to be your first choice for hospitality anytime your travels bring you this way. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Gloria,Thank you for your kind words regarding our comfortable accommodations, tasty breakfast, and convenient parking. Also, we appreciate your feedback and suggestions regarding our elevators. Your comments have been noted, and our maintenance team will investigate this further. We appreciate your review and look forward to seeing you again the next time you are in beautiful San Diego!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Alejandro,Thank you for choosing Best Western San Diego Zoo/SeaWorld Inn & Suites! We're glad our clean rooms and tasty breakfast impressed you, and we look forward to your next visit.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Edgar,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed your time at our hotel and had a nice stay. That being said, we apologize for any miscommunication regarding our parking rates. While this information is listed on our website, we will be sure it is communicated on all channels. It would be an honor to welcome you back to our hotel the next time you are in San Diego.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

It was such a pleasure having you and your family as our guests recently. We're delighted you enjoyed your overall experience, and we'll be sure to share your feedback about our breakfast area internally for further consideration. Thank you for your review, and we hope you return the next time you visit San Diego!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Dear Ramon,Thank you for your feedback. We're happy to see you enjoyed your visit, and we invite you to stay with us again should you be back in the area.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Dear Ethel,Thank you for reaching out, and we're glad you enjoyed our good service. Based on your rating, we trust you had a great experience overall. Please know that we strive to keep our prices competitive for our area while offering great value. However, your feedback remains essential as we constantly work hard to make the appropriate changes and improvements to enhance our guest experience. Down the line, we hope to welcome you back for an even better time. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Alma,Thank you for choosing to stay with us. I apologize your stay did not meet your expectations. Please provide me with details on where we can improve so I can address accordingly with the team.We look forward to you giving us another opportunity.

Dear Cristian,Thank you for your honest feedback from your recent visit. We are always working our hardest to provide a high-quality experience for all our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations and service will be discussed internally to ensure that we are meeting our own high hospitality and cleanliness standards. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback! Please feel free reach out directly to the hotel and ask for me and we could speak about your experience over the phone.

Thanks for staying with us. We appreciate your feedback!

Venancio,Thank you for choosing to stay with us. I apologize your stay did not meet your expectations. Please let me know the areas where we can improve so I can address appropriately.We look forward to you giving us another opportunity the next time your travels bring you to San Diego.

Dear Gisela, It's wonderful to hear that you found the location of our hotel to be excellent. We're thrilled that it added positively to your experience. Thank you for sharing your thoughts, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Dear Angie, Thank you for your positive feedback. We appreciate your insights and have taken note of your suggestions. We look forward to hosting you again in the future.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thank you for choosing to stay with us at Best Western San Diego Zoo/SeaWorld Inn & Suites. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

It was a pleasure hosting you at Best Western San Diego Zoo/SeaWorld Inn & Suites! We're glad you enjoyed your visit, and we look forward to hosting you again the next time you're in the area.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Ghaudy,Thank you for staying with us and I apologize your experience did not meet your expectations. Please provide details so we can address appropriately.

Dr. Leon,Thank you for staying with us and I apologize for any inconveniences you experienced. By not going into your room every day we are actually reducing the risk of exposure to COVID for both you and our team members. In regards to the deposit, it is released on our end the day a guest departs and it depends on how long the back takes to process it. For international travel it usually takes longer.We look forward to you staying with us again.

Dear Sergio,Thank you for the outstanding rating of your recent stay at Best Western San Diego Zoo/SeaWorld Inn & Suites. We're glad you enjoyed your time with us and our excellent facility. It would be our pleasure to host you again should you return to San Diego, so come back soon!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Yanabel, It was a delight to have you as our guest at Best Western San Diego Zoo/SeaWorld Inn & Suites for your recent stay. We work hard to meet the expectations of our valued guests, and we are happy to hear with hit the mark with you. It would be wonderful to see you again!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Miguel,Guest satisfaction is important to us, so we're happy to hear you appreciated the comfortable beds. However, we apologize for any disappointment with the condition of the property and for any confusion about housekeeping. Our hotel was completely renovated in March of this year. Should you find yourself back in the area, please consider staying with us again.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Candido,We trust you had a cozy stay and a great night's sleep. However, we regret any inconvenience caused by our parking pricing. While our fees are listed online, and we aim to offer competitive rates for the area, your feedback is appreciated. Our team hopes you had a phenomenal overall trip to the area, and it would be a privilege to serve you again.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Adalberto,Thank you for leaving us this wonderful review. We're pleased to know our breakfast, which is a guest favorite, made your stay even better. Come back soon and enjoy the pool with your children. We cannot wait to see you again. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Osiris,We appreciate you choosing to stay with us and the team was happy to hear you enjoyed your stay and their service.We look forward to you staying with us again in the future.

Yesenia,Thank you for choosing to stay with us and I apologize you did not enjoy your stay.Please provide details of where we fell short so I can address accordingly.We look forward to you giving us another opportunity to experience what you were expecting during your recent stay with us.

Thank you for choosing to stay with us and providing feedback. I apologize for the inconveniences you experienced. Your comments have been shared with Housekeeping so they can ensure rooms have all the amenities and are serviced daily. We recommend going to breakfast either when it opens at 7am or around 9:30am because those are the times when it is not as busy. We look forward to you giving us another opportunity so you can experience what you were expecting during your recent stay with us.

Dear Israel, Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another opportunity in the future to change your lasting impression. Andrew Cooper,General Manager of Best Western San Diego Zoo/SeaWorld Inn & Suites

Jorge,Thank you for choosing to stay with us. I apologize you did not enjoy your stay. Please provide more information so I can address the inconveniences accordingly.We look forward to you giving us another opportunity.

Dear Ronald,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. Please come see us again soon.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Dear Sheila,Thank you for choosing Best Western San Diego Zoo/SeaWorld Inn & Suites. It's fantastic that our desirable location near popular attractions was just what you were looking for! Please join us again for another great stay. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

It was our pleasure to provide you with phenomenal customer service. We're glad you enjoyed your visit, and we look forward to hosting you again at Best Western San Diego Zoo/SeaWorld Inn & Suites!

Thanks for staying with us. We appreciate your feedback!

Dear Irene,Thank you for providing your review. Your feedback is valuable to us, and we are saddened to hear about your experience. It is always our intent to provide our guests with the service they deserve. This will be reviewed with our team and it is our hope you will give us another chance to show you how we have improved.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!