Dear Pamela,We regret to hear that your stay did not meet your expectations. We understand that there was a misunderstanding, particularly considering it was the receptionist's first day, and she may not have fully grasped the terms previously agreed upon.We are committed to enhancing the quality of our service, and we sincerely appreciate your candid feedback. Rest assured, we have taken steps to ensure clearer communication at the reception desk going forward.Moreover, we are pleased to hear that you had a more positive experience at one of our other hotels.Should you choose to stay with us at Hostería Condado again, we would like to extend a 50% discount on your first night as a gesture of goodwill.Thank you once again for your valuable feedback.