Upon arrival we very excited about the location. Okay neighborhood, great location! Once we checked in I received an email message from the owner through VRBO. That said “Hello! I just wanted to let you know that I will be unavailable with my cell phone this evening until Sunday. If you need anything or have any questions or needs, you can contact my secretary Brenda through the VRBO app via text message or directly at (gave me a number) and she would love to help. Have a great weekend! Daniel.”
O….K….. first night there around 2:30am we were all awoken to dogs barking. Thin walls and even thinner windows, it sounded like these dogs were in the same room as us. I texted Brenda the secretary and sent her a audio video of how loud it was. She said, sorry and that she would contact the other tenants in the building about their dogs. Problem was it wasn’t the tenants it was the neighbors who leave their dogs out all night. I texted her back about 30 min later, dogs still barking and asked for a number for noise ordinance. No reply and no reply the next day asking if everything was okay, NOTHING. I ended up googling a number and the police did come out around 4am and the barking stopped until the next night.
I emailed Daniel through VRBO. I thought even if he wasn’t available at least he will see the message about the dogs. I also let him know about the stained sheets and BUGS dead and alive everywhere! I received back “Wow, I am sorry this has been your experience so far. I will be speaking to Brenda and my cleaning company about the issues. I will also contact all guests about the noise level of their pets. Please let me know if there is anything I can do to make your experience better and I will try to do so, Daniel”
Yes, this is nice that Daniel responded even though he would be unavailable via cell phone. I guess if it were our property and these issues arose I would be falling over myself to make sure my guests were okay. To us this response from the owner wasn’t a resolution it was a band aid.
We have rented through VRBO for over 15 years and have never encountered a situation like this.