This property is located in a wonderful area on a small pond. We enjoyed seeing the alligators and all of the birds. The neighborhood pool also is a plus. We did have several hiccups during our stay. Initially, there is not a gas grill as listed. It is a charcoal grill. We did not bring charcoal and lighter fluid but the property management company promptly responded and provided those items. The house does not have hot pads or oven mitts--not a big deal, but we recommend that those items be added.
Our biggest issue was the cooktop--it worked on our first night, but quit working on Friday morning. We made do on Friday night and have leftovers both on Friday and Saturday, but were disappointed as we all are cooks and had brought fresh seafood, pasta and produce. We contacted the property management company on Friday evening, but did not receive a response to the stove issue until lunchtime on Saturday. It was unable to be repaired while we were there and, while the property management company gave us the code to another property so we could use their kitchen, we were not able to access that property, resulting in eating leftovers for a second night.
We did not specifically request a refund, but we were given a $300 refund, which was a nice gesture that we appreciate.
Overall, this is a great property and we certainly will consider returning based on the location and assuming that the stove issue is rectified.