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Opiniones sobre TownePlace Suites by Marriott Sacramento Cal Expo

2.5 out of 5

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 87 de 194 opiniones" "
Evaluación: 8 - Bueno. 40 de 194 opiniones" "
Evaluación: 6 - Aceptable. 21 de 194 opiniones" "
Evaluación: 4 - Mediocre. 17 de 194 opiniones" "
Evaluación: 2 - Terrible. 29 de 194 opiniones" "

7,8/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Julio

Viajó con su familia
Le gustó: Limpieza
Los colchones un poco incómodos. Un solo set dejobones y crema para las 5 noches. Al llegar 5 min antes de las 3pm para hacer el check in la persona dijo no tener mi cuarto listo, no me dio el cuarto cuando regreso alas 3:00 pm estaba otra persona en recepción y le pregunté y dice que si que tienen varios cuartos listos me dio uno y no sirve la chapa de la puerta tube que esperar 30 min para qe la arreglaran. Después de eso mediero otro cuarto .
Se hospedó 5 noches en julio de 2023
Respuesta de Alyssa el 31 jul. 2023
Gracias por dejarnos saber cómo estuvo tu tiempo. Estos problemas se han abordado con la administración. Esperamos verte pronto! Qué tengas un lindo día.

10/10 Excelente

Rebecca, Lompoc

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ashlyn

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Came for a work trip with a coworker and she had bugs in her room and had to change rooms 2 times. Staff was very nice and accommodating. Breakfast staff was especially friendly! Had an encounter with someone that followed me to my car outside the hotel to ask me some questions and, being a young woman, I was caught off guard. That’s mainly the reason for the lower stars…
Se hospedó 3 noches en abril de 2024
Respuesta de TownePlace Suites Cal Expo el 17 abr. 2024
Your feedback has been shared with our entire team. We apologize for falling short on your stay with us. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Sandy

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Stacie

We didn’t even get to stay at Towneplace Suites. We went to check in and were told that they overbooked the hotel and sent us over to Fairfield by Marriot. I booked at Towneplace because my daughter’s volleyball team was all staying there and they had a full kitchen. We ended up having to stay at a different hotel than the team and the Fairfield was much older, very outdated and had no kitchen. There were other people checking in when we did that had the same experience.
Se hospedó 3 noches en marzo de 2024
Respuesta de TownePlace Suites Cal Expo el 23 mar. 2024
Thank you for taking the time to share your feedback. I do apologize that we fell short. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

2/10 Terrible

Casey

Se hospedó 1 noche en febrero de 2024
Respuesta de TownePlace Suites Cal Expo el 17 abr. 2024
Your feedback has been shared with our entire team. We apologize for falling short on your stay with us. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Gian Carlo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The sofa bed should still be a bed, not a slab of concrete. I had to ask for the sheets for the sofa bed. Property smelled bad.
Se hospedó 1 noche en febrero de 2024
Respuesta de Towneplace Suites Cal Expo el 25 feb. 2024
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. We always want to ensure our guests feel happy and welcomed, I will be sure to pass on your feedback with the team.We hope you will give us another opportunity should your travels bring you back to the area.

2/10 Terrible

Alexis

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
I’m not sure where the 4/5 star reviews are coming from . The TownPlace Suites by Marriott 1784 on Tribute Road is not a place I would ever return to or recommend. It’s understaffed, smells like a smokers hotel, they don’t communicate clearly and what they have advertised on Expedia is false advertisement. They are undergoing construction; failed to let us know that the TVs would not work an entire day and that they were turning off the hot water from 10 am - 6 pm . And our key cards stopped working at 10 am the day we had check out at 11 am . The pool is green; not sure if they have just given up on it. Find a different place there are many options in the area .
Se hospedó 2 noches en febrero de 2024
Respuesta de TownePlace Suites Cal Expo el 20 feb. 2024
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excelente

LUIS

Se hospedó 1 noche en enero de 2024
Respuesta de TownePlace Suites Cal Expo el 23 mar. 2024
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you taking the time to leave this review.

10/10 Excelente

Carrie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de TownePlace Suites Cal Expo el 22 ene. 2024
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you taking the time to leave this review.

2/10 Terrible

Marky

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 8 ene. 2024
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

4/10 Mediocre

Rabanjala

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Blah
It was lack luster for a Marriott .. I wanted to stay another night but the hotel didn’t have the stay another night desire . Not the Marriotts I’m use to .
Se hospedó 2 noches en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 8 ene. 2024
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

6/10 Aceptable

Amitabh

Se hospedó 1 noche en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 27 dic. 2023
Thank you for taking the time to share your thoughts regarding your stay.

2/10 Terrible

Dharminder

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Carlee W. el 25 dic. 2023
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing experience, overall.
Se hospedó 1 noche en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 20 dic. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Jaime Andres

Se hospedó 2 noches en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 19 dic. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Petesa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 15 dic. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Top tier service & comfortability
Always an amazing experience. Every single person on their staff is welcoming, friendly, and helpful… from housekeepers to front desk. They don’t miss!
Se hospedó 1 noche en diciembre de 2023
Respuesta de TownePlace Suites Cal Expo el 9 dic. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Mediocre

Richard

Se hospedó 3 noches en diciembre de 2023
Respuesta de Towneplace Suites el 7 dic. 2023
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area.

10/10 Excelente

mao

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the room and friendliness of the staff.
Se hospedó 3 noches en noviembre de 2023
Respuesta de TownePlace Suites Cal Expo el 2 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bueno

Joshua

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ease of check in
Se hospedó 3 noches en noviembre de 2023
Respuesta de Towneplace Suites Cal Expo Team el 28 nov. 2023
Thank you, Joshua, for taking the time to leave a review from your stay with us! We greatly appreciate your feedback and hope to see you again!

10/10 Excelente

Grant

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel
This is an excellent hotel. Spacious room, comfy beds, very clean. I couldn’t ask for more in the room. The breakfast was good as well with great strong coffee. My only nitpicks are the other guest noise, construction noise and the lack of handicap parking spots.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Carlee el 14 nov. 2023
Grant, we truly appreciate you taking the time to share your experience with us. I am happy to hear you enjoyed the breakfast and coffee. It's a great way to start the day. As pleased as we are to hear about that I am sorry you encountered some noise at unpleasant times. We hope you will return in the future to stay with us!

10/10 Excelente

Kelvin

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Carlee el 6 nov. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Carlee el 6 nov. 2023
Thank you, Jennifer, for taking the time to leave a review from your stay with us! We greatly appreciate your feedback and hope to see you again!

8/10 Bueno

Hongchuan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and convenient
Se hospedó 2 noches en noviembre de 2023
Respuesta de Carlee el 6 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

10/10 Excelente

Esaias

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a really nice place to stay
Se hospedó 12 noches en octubre de 2023
Respuesta de Carlee el 2 nov. 2023
Thank you, Esaias, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

8/10 Bueno

Joel

Se hospedó 2 noches en octubre de 2023
Respuesta de Carlee el 31 oct. 2023
Thank you, Joel, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

6/10 Aceptable

Ken

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a nice place.
Se hospedó 3 noches en octubre de 2023
Respuesta de Carlee el 25 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Kimberly

Se hospedó 1 noche en octubre de 2023
Respuesta de Carlee el 24 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Aceptable

Hope

Le gustó: Personal y atención
Se hospedó 4 noches en octubre de 2023
Respuesta de TownePlace Suites Cal Expo Team el 20 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Rodney

Se hospedó 3 noches en octubre de 2023
Respuesta de TownePlace Suites Cal Expo el 9 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Roger

Clean room. Excellent service. Decent location. Food Shopping
Se hospedó 4 noches en octubre de 2023
Respuesta de TownePlace Suites Cal Expo el 8 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de TownePlace Suites Cal Expo el 8 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bueno

Randy

Se hospedó 1 noche en septiembre de 2023
Respuesta de TownePlace Suites Cal Expo el 23 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team. Once again, I appreciate you taking the time to share your feedback.

6/10 Aceptable

Aaron

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Construction at the hotel
There was construction taking place and at 7 am on a Sunday morning they started the construction. Had I known there was construction taking place I would have stayed somewhere else.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alyssa el 1 oct. 2023
Thank you for taking the time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered with the noise from other guests. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de TownePlaces Suites Cal Expo el 8 oct. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Rodney

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en septiembre de 2023
Respuesta de Carlee el 28 oct. 2023
Thank you, Rodney, for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.

8/10 Bueno

Queila

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Towneplace Suites el 28 sept. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback

10/10 Excelente

Diana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing
Amazing
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alyssa el 26 sept. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Mediocre

Elizabeth

No le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2023
Respuesta de Alyssa el 26 sept. 2023
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to the area. Have a great day!

8/10 Bueno

Stephanie

Le gustó: Limpieza
Second
Although I was able to check in an hour early, they did not warn me that the carpet in the room was freshly shampooed, so I found out the carpet was wet when I removed my shoes. Having a full-sized microwave, refrigerator, and a cook top was convenient. The lady serving breakfast was so kind.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Alyssa el 19 sept. 2023
Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Bueno

Sharika

Se hospedó 2 noches en septiembre de 2023
Respuesta de TownePlace Suites Cal Expo el 8 oct. 2023
I appreciate you taking the time to share your feedback.

10/10 Excelente

Monica

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alyssa el 12 sept. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alyssa el 7 sept. 2023
Thank you for taking the time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.

10/10 Excelente

jingwen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Alyssa el 7 sept. 2023
Thank you for taking the time to share your review and for the perfect score! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back again on your next visit to Sacramento.

10/10 Excelente

Carrie

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great place to stay
Staff was very friendly and helpful. The room was very comfortable and clean.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alyssa el 5 sept. 2023
Thank you for taking the time to share your review and for the perfect score! We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back again on your next visit to Sacramento.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Amazing
Se hospedó 2 noches en agosto de 2023
Respuesta de Alyssa el 5 sept. 2023
Thank you for your kind feedback! We are truly glad to hear of your experience. We hope to welcome you back soon!

10/10 Excelente

Rebecca

Se hospedó 1 noche en agosto de 2023
Respuesta de Alyssa el 19 sept. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Yelena

No le gustó: Limpieza, estado de la propiedad e instalaciones
Roaches, paid parking
Se hospedó 3 noches en agosto de 2023
Respuesta de Alyssa el 5 sept. 2023
Thank you for taking the time to share your feedback. I do apologize that we fell short of a perfect stay. I have shared your feedback with my front desk staff. Thank you again for providing your feedback. We hope you will give us another opportunity should your travels bring you back to Sacramento. Have a great day!

8/10 Bueno

Damion

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Alyssa el 28 ago. 2023
Thanks for the great review and rating! We're happy that your overall stay at TownePlace Suites Cal Expo was enjoyable. It's great that you appreciated our rooms and service and we certainly look forward to welcoming you back again soon for another wonderful visit! Thank you again for sharing your feedback!