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Opiniones sobre Residence Inn by Marriott Sacramento Cal Expo

3 out of 5
Residence Inn by Marriott Sacramento Cal Expo
1530 Howe Ave, Sacramento, CA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 446 de 945 opiniones" "
Evaluación: 8 - Bueno. 260 de 945 opiniones" "
Evaluación: 6 - Aceptable. 103 de 945 opiniones" "
Evaluación: 4 - Mediocre. 64 de 945 opiniones" "
Evaluación: 2 - Terrible. 72 de 945 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

7,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Carolina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice and clean hotel, big and spacious room, well equipped. Restaurants and stores in the surrounding area. A little bit old, but well preserved. Fantastic breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de Tina el 14 feb. 2024
Thank you for taking the time to share your recent experience with us. We hope to see you again soon.

8/10 Bueno

edilberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Como no, su estilo y construcción lo a hacen diferente. La ubicación muy próxima a restaurantes y centros comerciales. Gracias por su atención
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

David, Los Ángeles

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

CECILIA GONZALEZ

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La habitación con cocina tiene buen tamaño, le falta equipamiento a la cocina. La ubicación del hotel muy buena.
Se hospedó 3 noches en junio de 2022

2/10 Terrible

Juan Bernardo Davalos

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
mal servicio cuantos sucios mal tenidos, no es posible que Marriott permita que su nombre se desprestigie asi
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Brian Mandujano

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2021
Respuesta de Residence Inn el 2 nov. 2021
Thank you for your review.

6/10 Aceptable

HECTOR

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
VIEJO Y SOBREEVALUADO NO SIRVEN LAS TVS
NO TE QUEDES AQUI LAS TVS NO SIRVEN EL HOTEL ES MARRIOT PERO ESTA MUY VIEJO NECESITA REMODELACION URGENTE.
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Mireya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, buen desayuno y el personal muy amable
Se hospedó 1 noche en octubre de 2018
Respuesta de Joe D. el 1 nov. 2018
So delighted to hear you enjoyed your stay at the Residence Inn Cal Expo. I am glad the staff was able to provide you with great service throughout your stay. The hotel is happy to hear you were able to enjoy the complimentary hot breakfast buffet.

10/10 Excelente

Abdullah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service by the lady at the reception
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Candace

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great breakfast and accessories
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Michelle

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Adriana, whittier

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is super friendly. Good Breakfast options and very clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Tina el 16 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

10/10 Excelente

Miguel

Se hospedó 4 noches en abril de 2024
Respuesta de Tina el 6 may. 2024
Thank you for responding to our survey. It is with great pleasure that we provide the outstanding service to you.Thank you again for staying with us.

10/10 Excelente

CLARK, SANTA ROSA

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable, nice kitchenette, terrific breakfast, lots of dining options nearby. What's not to like?
Se hospedó 1 noche en abril de 2024
Respuesta de Tina el 8 abr. 2024
Thank you for taking the time to reply to our survey.We appreciate you staying with us.

10/10 Excelente

Ryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Facility was clean and safe. It was easy to walk to restaurants nearby. The breakfast had a wide variety of choices including many options for gluten and dairy free eating.
Se hospedó 1 noche en abril de 2024
Respuesta de Tina el 8 abr. 2024
Thank you for taking the time to respond to our survey.I appreciate you for staying with us.

10/10 Excelente

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Tina el 16 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.

10/10 Excelente

Dyjana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tina el 19 mar. 2024
Thank you for your time responding to our survey.We hope you to see you next time.

10/10 Excelente

Alisa, Rio Verde

Le gustó: Limpieza, personal y atención, servicios
The property is tired. Having said that the staff keeps it meticulously clean, their service is great. Hot breakfast is above and beyond. Bravo to mgmt! El the breakfast server is fantastic. Professional, outgoing, a great representative of the company.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tina el 12 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

8/10 Bueno

Donato

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice 👍
Se hospedó 1 noche en marzo de 2024
Respuesta de Tina el 12 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

8/10 Bueno

Nancy, Chico

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I requested every other day for them to clean and that did not happen. Is why I did not rate a 5. They were friendly and breakfast they had many choices. The staff was great.
Se hospedó 3 noches en febrero de 2024
Respuesta de Tina el 1 mar. 2024
Dear Ms. Nancy,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have a short staff due to illness and we can't provide a daily service. Please accept my sincerest apologies.

6/10 Aceptable

Diane

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Desperately needs updating and maintenance. Lampshades were permanently warped, the light in the bathroom shower over the tub was loose and about to fall out. The tv base was so crooked I had to use a small bowl from the kitchen to prop it up so the picture would be straight. Bed was very comforting and bedding was very nice. The chair and couch were very small like teenager furniture and not comfortable at all. The staff was the best part of my stay. They were very welcoming. Parking was a challenge. Not enough room to easily maneuver my large suv in and out.
Se hospedó 14 noches en febrero de 2024
Respuesta de Tina el 29 feb. 2024
Dear Ms. Diane,We recognize your time is valuable and appreciate the feedback you have provided. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Joy

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
It was very quiet. The room was nice. Needed a little upkeep. Beds were good
Se hospedó 3 noches en febrero de 2024
Respuesta de Tina el 22 feb. 2024
Hi Joy,On behalf of the entire hotel team, thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly from those who matter most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

4/10 Mediocre

Melissa

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The property is very run down. The rooms were clean, but the mattresses were terrible--I was sleeping on a slope all night trying not to roll into my husband. We had to move the couch to make room to pull out the sofa bed and the mattress was very thin and stained. We chose this room for the sleeper sofa and it was unusable because it was so thin and uncomfortable--even for kids.
Se hospedó 3 noches en febrero de 2024
Respuesta de Tina el 22 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I'll inform the engineering and housekeeping departments about the condition of this room. We'll make sure the necessary guidelines are in place and reviewed to prevent the issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Aceptable

Elizabeth

Se hospedó 2 noches en febrero de 2024
Respuesta de Tina el 25 mar. 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we can improve our service.I will share this with our team members.

10/10 Excelente

Tangee

Se hospedó 2 noches en febrero de 2024
Respuesta de Tina el 14 feb. 2024
Thank you for staying with us. WE look forward on your next trip.

2/10 Terrible

Trina, Dublin

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
I’m very dissatisfied and disappointed at this Marriott location. There were no towels in the room the pillows and sheet smelled, the mattress was super uncomfortable. I have major back pain due the uncomfortable mattress. I asked to switch the rooms and had to go to the front desk to get towels and clean sheets. Rey disappointing. I will. Or stay here nor will Have good reviews about this place.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tina el 14 feb. 2024
Thank you for replying to our survey. Providing the highest level of hospitality is our priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the areaou for your time replying to our survey.

6/10 Aceptable

Mitsuko

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Tina el 14 feb. 2024
We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We had a nice one night stay. The. Breakfast included with our stay was outstanding! The room was really nice with the full size kitchen too.
Se hospedó 1 noche en enero de 2024
Respuesta de Tina el 14 feb. 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve our guest experience provided to our guests.

10/10 Excelente

Dave

Se hospedó 1 noche en enero de 2024
Respuesta de Tina el 14 feb. 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we listen regarding our

10/10 Excelente

Siyu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very affordable and nice service/food for this price
Se hospedó 1 noche en enero de 2024
Respuesta de Tina el 14 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

2/10 Terrible

Lorraine

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Poor accommodation
Very disappointed in renting a room that was not accessible for a person in a wheelchair. On the website it’s says room is wheelchair accessible but they are not. I couldn’t get a refund because it was booked through Hotels.com. Hotel needs to be updated as well
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
Thank you for replying to our surveys. I apologized for falling short on your request. Our ADA rooms are located downstairs with a 1 queen bed.Again, my sincerest apology for not meeting your expectations.

10/10 Excelente

Garysha

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I'd stay again
The staff was very warm and the grounds were clean and quiet.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

8/10 Bueno

Kimberly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was easy to change room options since my husband has bad knees and the stairs eould have been to hard on him. Very friendly people. The lady that puts out the food for breakfast is very sweet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
Thank you for taking the time to share your recent experience with us. I'm glad we to hear you had a great experience with our staff.Thank you so much for staying with us and we hope to see you again.

6/10 Aceptable

Alexander

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
Thank you for replying to our survey, we hope to see you on your next trip.

10/10 Excelente

Surajit

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
Thank you for replying to our surveys, We value your voice and we hope to see you again.

10/10 Excelente

Tim

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.

8/10 Bueno

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención
Home away from home
I love the rooms in this place. I gave it a lower ranking than usual, because furniture was missing. There’s usually two chairs at the table and a recliner. The recliner and the second chair was missing.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tina el 20 dic. 2023
Thank you for replying to our email. I apologize if we are missing some furniture in the room. I know that we threw most of the single couch.But, I will let the management know about your experience. Thank you again for staying with us.

8/10 Bueno

Scott

Se hospedó 3 noches en diciembre de 2023
Respuesta de Tina el 14 feb. 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we can improve our guest experience. Thank you for staying with us and we hope to see you again soon.

10/10 Excelente

Jason

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient
Respuesta de Tina el 14 feb. 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Bueno

Evan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solid place to stay
I've stayed all around the Sacramento area and this one was surprisingly really good. My room was spacious and quiet. The breakfast had lots of options. The staff was all friendly. Only downside is there isn't much to eat around the area.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Raul

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
The place was nice but unfortunately my room had an unbearable smell, no iron but there was an ironing board, & the closet doors were falling off. I would not recommend this place nor will I go back.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

LUIS

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great place for a family to stay. Furniture can use an upgrade. Nice having a kitchen, we cooked Thanksgiving dinner with no problems. Tina,asst.mgr. is the best..Great breakfast.was much more than a continental breakfast. Many choices.
Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

Nelson

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needs service very day-to-day
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Patrick

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I was charged a $500 deposit which is double the amount Expedia said that I may be charged $250 for a deposit. I believe the only reason I was charged a $500 deposit is because I’m black. I’ve stayed at this particular residence in before but my girlfriend who’s white checked in and they charged her a $100 deposit. For the same type of room paid for through Expedia. I wonder what would’ve happened if I didn’t have the $500 I would’ve been out my nonrefundable monies for a room because I couldn’t pay $500 when Expedia said that my deposit was going to be no more then $250 in writing. Be careful if you’re black and you want to stay here at this particular residence Inn be prepared to pay double with Expedia said your deposit should be. Clearly when you charge somebody double of what the expected price is for a deposit it is a deterrent that black person from coming back. Parking was free there’s no minibar. The only thing you could have is upgraded Internet for $4.95 a day. Please tell me how $500 for incidentals makes sense?
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Becky

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
The Residence Inn was a very nice property. Our room was a good size. The only downside was the walls were kinda of dirty and the beds were really uncomfortable.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Laura

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Room was run down. Stains on mattress and bedding. Staff was friendly and helpful.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Gary

Le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Consuelo

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023