Dear Mauricio,We are sorry to hear about your experience with cleanliness and odor during your stay. This does not meet our standards, and we sincerely apologize for any inconvenience caused. Please keep in mind that we take hygiene seriously, and we will address this issue immediately with our housekeeping team to make sure that these incidents are not repeated.If you're still at the hotel, please inform our staff so we can rectify the situation promptly. If you've already checked out, please accept our apologies, and know that we will take steps to prevent similar occurrences in the future.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out.Sincerely,Heritage Inn Express Roseville Management

Dear Martin,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Heritage Inn Express Roseville Management

Dear Antonio,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Heritage Inn Express Roseville.  We work tirelessly to ensure guests experience the best hospitality in Heritage Inn Express Roseville.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Heritage Inn Express Roseville Management

Dear Carlos,Wow, thank you for a perfect rating.  We genuinely appreciate your business and trust in us.  I am happy that our staff and service met all your expectations.Thank You,Heritage Inn Express Roseville Management

Dear Erika,I am deeply disappointed to learn about your recent Heritage Inn Express Roseville stay.  I wish you had told our staff about your problems when you were here; we could have fixed them.  Please accept my sincerest apologies.Sincerely,Heritage Inn Express Roseville Management

Dear Rocío,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at Heritage Inn Express Roseville is to provide the best lodging experience in Roseville, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Thank You,Heritage Inn Express Roseville Management

Hola, Veo su comentario pero no estoy segura de la rason por la cual usted esta incomforme , me gustaria tener la oportunidad de poder saber y asi puedo trabajar en lo que sea necesario para poder ofrecer mejor servicio a nuestros clientes y de antemano le pido disculpas por los incomvenientes. apreciamos el servicio a nuestros clientes y queremos darles un servicio que cumpla sus estandares.

Dear Manuel,We're sorry to hear about your frustrating experience with our check-in policy and for any inconvenience caused by not being able to accommodate your early arrival. We understand how important it is to have a smooth check-in process, and we regret that we weren't able to meet your expectations on this occasion.Your feedback is important to us, and we'll take it into consideration as we strive to improve our services. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for bringing this to our attention.Sincerely,Heritage Inn Express Roseville Management

Dear Luz,We're genuinely sorry to hear about your disappointing experience. Maintaining cleanliness is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we take it seriously. We'll address the cleanliness issues with our team to ensure they're promptly resolved.We understand if you choose not to return, but if you have any specific concerns you'd like to share or if you're willing to give us another chance, please don't hesitate to reach out. We're committed to providing our guests with a positive experience, and we'd appreciate the opportunity to make things right. Thank you for bringing this to our attention.Sincerely,Heritage Inn Express Roseville Management

Dear Linda,We're glad to have met your needs during your stay. Our priority is providing a comfortable place for guests to shower and sleep, and we appreciate your feedback. If there's anything specific you think we could improve upon to make your experience even better next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.Thank You,Heritage Inn Express Roseville Management

Dear Karma,We are happy to hear that you had a nice stay with the Heritage Inn Express, and look forward to having you here again.

Dear Tony,We apologize for the discomfort you experienced during your brief stay. Ensuring the safety and comfort of our guests is our top priority, and we take your feedback seriously. We will review our security measures and guest screening processes to address any concerns you've raised. Your well-being is important to us, and we regret that we fell short of your expectations. If you would like to discuss this further or have any additional feedback, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Heritage Inn Express Roseville Management

Thank you for taking the time to share your feedback. We take all reviews seriously as they help us maintain and improve our high standards of service. We are deeply committed to providing an exceptional experience to all our guest. Your satisfactory is very important to us, and we look forward to the opportunity to make things right. Thank you again for your feedback.

Dear Debbie,We're pleased to hear that you found our motor lodge comfortable and clean and that your interactions with our front desk staff were positive. We apologize for the inconvenience caused by the broken ice machine and the lack of wash cloths. Your feedback will be addressed promptly to ensure a better experience for our guests. We understand the importance of feeling secure in the area you're staying in, and we're glad to hear that you found our location satisfactory. Should your travels bring you back to the area, we'd be happy to welcome you again for another comfortable and pleasant stay.Thank You,Heritage Inn Express Roseville Management

Hello Sandra, We are happy to hear that you found our building structurally sound. We are thrilled that the rooms where clean and decent. I will pass on your request up the proper channels about upgraded TVs

Dear Lee,We apologize for the confusion regarding the breakfast included in your booking. We understand your disappointment with the offerings provided. Your feedback is valuable, and we'll ensure that the description of our breakfast offering is clearer in our app. We're sorry that the complimentary breakfast did not meet your expectations, and we'll review our offerings to see how we can improve. Please let us know if there's anything else we can do to make your stay more comfortable.Sincerely,Heritage Inn Express Roseville Management

Barbaro,We are glad to hear that you gave us a perfect rating on your visit.

JMichael,We are grateful to hear that your bed was comfortable, and where able to have a good nights rest. When you visited us, we where fully booked, which with the events that where happening in the area. It is our hope that on your next visit, you will have a wonderful stay with us.

Hello Liz, Thank you for staying with us at Heritage Inn Express. We had many events going on during your stay with us. Hope everything else was good, Front Desk, Rooms, etc. It is our goal that on your next visit with us, everything will be perfect.

Hello Juan,Can you care to elaborate on what you mean, by nothing stands out. Feedback from guests such as yourself, greatly improves the service we offer to the hotel.

Hello Anne,Hope you are well. Would love to know what you enjoyed and didn't enjoy, so hopefully we can improve on things for you and your next visit.

Michael, I am sorry to hear that the photos posted online, where different than what you had seen online, here at the Heritage Inn, we have close to 100 rooms. while some rooms, may show the rooms, but not all rooms are the same, which gives it a unique charm, just like our building. We are beyond thrilled that your experience was pleasant. And we look forward to your next visit.

Dear Heather,We are deeply sorry to hear about your extremely disappointing experience during your recent stay. Your feedback is deeply concerning, and we sincerely apologize for the distress and inconvenience you encountered. Ensuring our guests' safety, cleanliness, and comfort is our top priority, and we regret that we failed to meet these standards during your stay.We take your feedback seriously and will immediately address the issues you mentioned, including addressing any safety concerns and implementing stricter cleaning protocols. We understand your frustration and regret that we were unable to provide you with a satisfactory experience.Please accept our sincerest apologies, and if there is anything we can do to make amends or assist you further, please don't hesitate to contact us directly.Sincerely,Heritage Inn Express Roseville Management

Dear Jacques,Thank you for sharing your feedback with us. We're glad you found our property clean, but we're disappointed to learn that our service fell short of your expectations. Please accept our apologies for any inconvenience caused by the slow service. Your satisfaction is important to us, and we will address this issue with our team to ensure a more efficient and prompt service in the future.We appreciate your valuable input and hope to have the opportunity to provide you with a better experience on your next visit.Thank You,Heritage Inn Express Roseville Management

Dear Janeth,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience during your stay. However, we apologize for the odor issue you encountered in your non-smoking room. Maintaining a fresh and clean environment is important to us, and we will address this promptly to ensure it doesn't happen again.We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.Thank You,Heritage Inn Express Roseville Management

Hello Alexander,I am terribly sorry to hear that your visit to HeritageInn wasn't the greatest. Please rest assured, that all guest concerns and feedback is shared with the Hotel Staffing. While we do not have any smoking rooms, per California law that went into effect on January 1st,2024. While we do not have a parking garage or valet services, which we have that to help keep our rates low. And we do have Security that keeps an eye out and patrols the lot, which is something I can say that most parking garages don't have: Security.Housekeeping, does inspect the rooms, when guest do check out. If rooms, aren't to your satisfaction, then we do recommend that you come by the front desk, and see about getting a room that better suits your for your stay.Thanks

Hello Faye!I am thrilled to hear that you enjoyed your stay in our historic Hotel! And yes, we pride ourselves in our prices. Looking forward to having you satay with us again/

Hello Pamela,If I may ask, what was wrong with the bathroom? Feedback from guest such as yourself, is a valuable commodity for us at HeritageInn Express. When you check in with us next time, and the room isn't too your liking, feel free to swing back by the front desk, and we can happily place you in a different room.

Hi Alexander, I am sorry to hear that your stay with us was less then pleasant. We ask for the IDs of the guests who will be here that are over the age of 18 to present a form of ID, for the safety of our Hotel Guests such as yourself. We want to make sure that guests such as yourself, are safe.If I am understanding correctly, the bed wasn't very comfortable, the shower knobs, weren't the most friendly? I'm sorry to hear that you believe there was mold in the bathroom. Did you happen to let the Front Desk know? Because they would have been more than happy to have moved you to a different room. And our Housekeeping Staff, does thorough job at making sure each room that they clean is clean and prepared for the next guest visit.

Frank, I'm terribly sorry to hear that that bath tub was too low for you, we do have other rooms available, that would be more preferable to your liking. We look forward to making things right for you next time, on your next visit. We will happily swap you out of rooms, if the room isn't too your liking. See you soon.

Dear Daniel,We're sorry to hear about the issues you experienced during your stay. It's unacceptable for our guests to encounter problems such as the ones you've described, including the need to continually request fresh towels, encountering roaches, and finding dirty floors. Providing a clean and comfortable environment is a top priority for us, and we sincerely apologize for falling short of your expectations. Please know that we take your feedback seriously and will address these concerns with our team to ensure immediate action is taken to rectify the situation. Additionally, we'll implement measures to prevent such issues from occurring in the future. We deeply regret the inconvenience this may have caused you and hope to have the opportunity to regain your trust on a future visit. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Sincerely,Heritage Inn Express Roseville Management

Dear Guest,We are disappointed that you were unhappy with your stay at Heritage Inn Express Roseville. We apologize for your poor experience, and we hope you will reach out and let us know what happened in detail.Sincerely,Heritage Inn Express Roseville Management

Hello Let's GoI'm sorry to hear that your visit with us was less than Par. After double checking your reservation, I do not see a double booking with your information on it. Valuable feedback from clients such as yourself, helps us to understand what might be happening with the hotel. While accidents do happen, we are sorry for any inconvenience that the room or the grounds might have caused you, but would love if you where to give us another shot, and see if we can make things better for you.

Austin,Thank you for choosing Heritage Inn Express and thank you for giving us a perfect score. Would love to have you here again.

Hello Jing, We are thankful that you gave us a perfect score! Looking forward to having you here again.

Dear Elijah,We are sorry if you encountered any judgmental behavior from our personnel during your stay. Our top priority is providing respectful and courteous service to all guests, and we take your feedback seriously. We'll address this issue with our team to ensure that all guests feel welcome and valued.Please know that your comfort and satisfaction are important to us, and we strive to create a positive and inclusive environment for all guests. If there's anything specific you'd like to share or anything we can do to address your concerns; please don't hesitate to contact us directly. We appreciate your feedback and the opportunity to improve our service.Sincerely,Heritage Inn Express Roseville Management

Dear Billy,We're glad you found our hotel to offer a reasonable price. We value affordable accommodations for our guests and are pleased that our rates meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your business!Thank You,Heritage Inn Express Roseville Management

Dear Oleksandr,Thank you for your feedback! We're delighted you found our staff friendly and enjoyed the convenient and quiet location. We appreciate your comments about the appliances and consider them as we continue improving our facilities. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon!Thank You,Heritage Inn Express Roseville Management

Dear Elijah,We're glad our front desk team was understanding and helpful during your stay. We value excellent customer service and support and are pleased that we could assist you with your situation. If you need anything else or have any further feedback to share, please don't hesitate to reach out. We appreciate your kind words and hope to welcome you back again soon!Thank You,Heritage Inn Express Roseville Management

Dear Carrie,Thank you for your kind feedback regarding the cleanliness of our establishment. We take great pride in maintaining a high standard of cleanliness to ensure our guests have a pleasant and comfortable experience. We genuinely appreciate your acknowledgment of our efforts. If you have any other feedback or requests, please do not hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Thank You,Heritage Inn Express Roseville Management

I am sorry to hear about your stay. We have offered breakfast to go bags for the past 3 years. We are looking to restart the dine in breakfast this June. The disclaimer regarding an early check in fee is listed in the "Property Details" section of your reservation listing on Expedia. We apologize for any hardships or inconvenience that our policies may have caused you during your stay.

Dear Dana,I hope this message finds you well. I understand your concerns regarding the safety of our property, which seem to be influenced by prior reviews. It's important to address such concerns directly, as they affect our reputation and your peace of mind.I'd like to clarify that our property has not experienced any incidents of vandalism or crime for more than two years. This achievement is a result of our proactive approach to security, including the employment of professionally trained security personnel, the installation of high-definition cameras equipped with license plate recognition technology, regular training sessions for our staff, collaborative meetings with the Roseville Police Department, and the implementation of driver’s license scanning technology for guest identification. These measures are part of our significant investment in ensuring the safety and security of our guests.I truly wish there had been an opportunity for us to demonstrate our commitment to your safety and satisfaction. Unfortunately, as per the terms agreed upon at the time of booking through Expedia, same-day cancellations are not permitted. Consequently, the cancellation after the deadline at 3pm on the day preceding your scheduled arrival has resulted in the forfeiture of your payment.I sincerely apologize for any inconvenience this may have caused and hope that we can have the opportunity to serve you in the future, underlining our commitment to guest safety and satisfaction.Warm regards,

We apologize for the inconvenience and the circumstances that effected your stay with us. We pride ourselves on improving our guest stay. We appreciate the feed back. Our breakfast room is being renovated and when its open we hope you would come join us again.

Thank you so much for your review. We are happy that you had a pleasant stay with us and was able to enjoy your vacation. We hope to see you again soon!

Dear Robert,Thank you so much for your kind words and for taking the time to share your experience.  We are thrilled to hear that you found our staff friendly and helpful.  Our team strives to provide a welcoming and supportive atmosphere, and it’s rewarding to know that we’ve made your stay enjoyable.We look forward to welcoming you back to the hotel.  If you need any assistance with your next booking or have any special requests, please don’t hesitate to let us know.Thank You,Heritage Inn Express Roseville Management

Dear Glen,We sincerely apologize for any inconvenience caused during your stay. Our policy requires guests to extend their reservation at the front desk if they wish to stay beyond the designated checkout time. We understand that there may have been a miscommunication, and we apologize for any inconvenience it caused.Regarding the charge for the stained towel, we understand your concerns. Our intention was to cover the cost of replacing the towel, as we strive to maintain the highest standards of cleanliness for all our guests. We apologize if this charge was not communicated clearly or if it caused any frustration.We value your feedback and will use it to improve our communication and service processes. We hope to have the opportunity to welcome you back in the future for a more positive experience. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for your understanding.Sincerely,Heritage Inn Express Roseville Management

Dear Moniquea,Thank you for providing your feedback on your recent stay.  We apologize for any inconvenience regarding the lack of information about the seasonal pool and the channel options.  Your comments are valuable to us, and we will consider them to improve the accuracy of our website information and to enhance the television channel selection for our guests.  We're glad to hear that you found the bathroom nice, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.  If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your patronage.Thank You,Heritage Inn Express Roseville Management

Dear Madison,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Inn Express Roseville.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Heritage Inn Express Roseville hotel soon!Thank You,Heritage Inn Express Roseville Management