2/10 Terrible
Janet F., Redding California USA
2 ene. 2024
Le gustó: Limpieza
Host made a uncomfortable stay and very aggressive behavior
Host had a day already booked of one of our two days . We had a family of 28 people, 14 staying with a son and 14 at this rental. We were suppose to do Christmas the 26-28 . We changed it to 27-29 for host telling us our days were not available . When I sent a request for the available days he didn’t update the days but left the wrong days . I asked for it to be updated . I asked for info to be sent for the families coming to stay . He said don’t worry about it . The day we were coming I asked for check in info . Nothing is automatic or proactive . He sent the door code but no other info . And told me we could arrive an hour later than agreed upon advertised time . Since we had several families coming with all their presents they didn’t want to leave their cars in the parking lot to shop for food . We had to unload several cars at my sons and go shopping then come back and load them up to go to to the stay. He told me i could cancel my reservation and not expect a refund if I didn’t like it . He waited to respond to me all day if he would refund so I could find a kind host .who wants us to stay . I then found there were only 6 towels for 14 people . No hand towels and two rough wash clothes . We has paid extra money per guest , to get a place to shower 14 people . He said guests usually bring their own. There is no wording in the description for that .he continues to belittle me. Only 7 people stayed there due to his name calling . He did not have the beds advertised either
Janet F.
Se hospedó 2 noches en diciembre de 2023