Recepción

Opiniones sobre Embassy Suites by Hilton Sacramento Riverfront Promenade

3.5 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 752 de 1133 opiniones" "
Evaluación: 8 - Bueno. 186 de 1133 opiniones" "
Evaluación: 6 - Aceptable. 78 de 1133 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1133 opiniones" "
Evaluación: 2 - Terrible. 62 de 1133 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Diana

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio, y super limpio
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
!Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía con nosotros! ¡Fue un placer tenerte con nosotros y esperamos volver a verte pronto!

10/10 Excelente

Enrique

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Don´t like there is NO free parking for the guests, so you need to add $36Usd per night. Why?
Se hospedó 3 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Thank you for taking the time to share your feedback regarding your stay with us! I hope you enjoyed our hotel and staff while you were here. Due to our limited property space, it is necessary for all of our parking to be valet only which requires us to charge a parking fee for all of our guests. We value your feedback and your comments will be taken into consideration! Safe travels and we hope to see you again!

10/10 Excelente

David

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo mejor de este hotel es su ubcación céntrica y conveniente.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ruben

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Marlon

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Maria M

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

10/10 Excelente

PAULINA

Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Jose

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
No me dieron la habitación que yo pagué y eso no me gustó
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Mike

Mattress was very comfortable and breakfast was great. We will be back
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

La'Tria

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the property was great the only thing was the power went out our second morning there, it was a city problem, not the hotels fault. It was kind of inconvenient.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Charity Elaine

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have the opportunity to visit Sacramento with family recently and the stay here was awesome. Clean, good food, great location. We thoroughly enjoyed it and will definitely stay again when we return to the Sacramento area!!
Se hospedó 4 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 1 may. 2024
Thank you so much for taking the time to share your feedback about your stay with us, Charity Elaine! It was our pleasure to have you. We wish you safe travels and hope to see you again soon!

10/10 Excelente

Alyssa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and updated accommodations. Has a nice atmosphere. Great location, you can walk to Old Town Sacramento easily.
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 29 abr. 2024
Thank you for taking the time to share your experience regarding your stay with us, Alyssa! It was our pleasure to have you with us! We wish you safe travels and hope to see you again, soon!

10/10 Excelente

Roger

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice accommodations with view of river and walking distance to Old Sac. River Walk also a nice feature. Got to see the bridge open for a small cruise ship!
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 29 abr. 2024
Thank you, Roger, for taking the time to share your experience with us! It was our pleasure to have you with us and are so happy you enjoyed your stay! We wish you safe travels and hope to see you again soon!

10/10 Excelente

jacquelaine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have a house being renovated, my daughter is living thru it, and there is no shower at the house. So staying here where it was so clean, took herself a long shower, and stretched out on the floor…..then slept like a log! Next time I come to Sacramento, if I need a hotel I am staying here.
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 28 abr. 2024
Thank you, Jacquelaine! We are so glad we could provide a comfortable, clean place for you and your daughter to get some much deserved rest! Good luck with your renovations! Safe travels and we look forward to seeing you again soon!

10/10 Excelente

Jeremiah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The omelet bar and continental breakfast was great. The happy hour was also very nice.
Se hospedó 2 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 22 abr. 2024
Thank you for taking the time to share your feedback regarding your stay with us, Jeremiah! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again in the near future!

10/10 Excelente

Mark

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 21 abr. 2024
Thank you so much, Mark, for taking the time to rate your stay with us! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excelente

JOANN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 22 abr. 2024
Thank you for taking the time to rate your stay with us, Joann! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again, soon!

10/10 Excelente

Kayla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is very nice and friendly. The only down side is there are teens running in the halls screaming and playing. That has nothing to do with the hotel or their friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 21 abr. 2024
Thank you for taking the time to share your experience with us, Kayla! We strive to provide a welcoming and comfortable environment for all of our valued guests. I am so sorry if we fell short in your experience! We will definitely take your comments into consideration and improve any way we can. Safe travels and we hope to have the opportunity to have you with us again!

10/10 Excelente

Ashutosh

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Close to state capitol. Would have preferred own parking
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 21 abr. 2024
Thank you for taking the time to rate your stay with us! We do understand parking options in a downtown area can be challenging for those who prefer self parking. We strive to provide the best service possible for our valued guests and their vehicles. We appreciate having the opportunity to have you with us and hope to see you again. Safe travels!

4/10 Mediocre

Jon

Needs help with check in I called the desk and no one answered
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 20 abr. 2024
I sincerely apologize we did not answer your call at the time you were attempting to reach us! Oftentimes we can get quite busy at the front desk with guests physically at the desk, precluding us from answering the phone in a timely manner. We are always happy to assist our guests as much as possible, whether via telephone or in person. I apologize for any delay in your assistance, I do hope we were able to provide you with the hospitality you deserve, in person. We appreciate your feedback and will take it into consideration. We wish you safe travels and hope to have the opportunity to have you with us again!

10/10 Excelente

Lea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only bad thing was the beds They were lumpy and uncomfortable Other than that, the hotel was perfect.
Se hospedó 2 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 21 abr. 2024
Lea, thank you so much for taking the time to share your feedback. We strive to provide a comfortable experience for all our valued guests, I sincerely apologize that we fell short in your experience! I am very glad the rest of what we had to offer did meet your expectations, though! We wish you safe travels and hope to have the opportunity to have you with us again, soon! We'll keep trying beds for you until we get one that is "just right"!

10/10 Excelente

Anthony

Le gustó: Limpieza
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 15 abr. 2024
Thank you for taking the time to rate your stay with us, Anthony! It was our pleasure to have you with us and hope to have you with us again, soon! Safe travels!

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 14 abr. 2024
Thank you for taking the time to rate your stay with us, Mary! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excelente

Keith

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent base from which to explore Sacramento on foot. Suite was great for the three of us. Very polite and engaged staff. Morning complimentary breakfast was excellent with lots of choices. Happy hour a nice way to wind down in the afternoon. Only nit was blanket for pull out couch could have used a cleaning. Would definely go back at this price point.
Se hospedó 2 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 13 abr. 2024
Thank you so much for your kind words about your stay with us, Keith! It was truly our pleasure to have you with us! We strive to provide the utmost in hospitality for our valued guests and are proud our staff made such a great impression on you! Safe travels and we hope to see you again, soon!

10/10 Excelente

Victoria

Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 may. 2024
Thank you for taking the time to rate your stay with us, Victoria! It was our pleasure to have you. We wish you safe travels and hope to see you again soon!

10/10 Excelente

Sarah

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 9 abr. 2024
Thank you so much for taking the time to rate your stay with us, Sarah! It was our pleasure to have you with us and hope to see you again soon! Safe travels!

10/10 Excelente

Pei

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Another hotel for the books. This place was a great location to old sac as well as the capital. The kids enjoyed the indoor pool however in my opinion the pool water looked very dirty. The hotel staff were wonderful and very helpful. This was the only hotel out of 5 hotels we stayed at that officer complimentary drinks and snacks from 5:30-7. That was a big plus for us as we were traveling to different locations throughout California. They have the best customer service here. Will definitely come back. Even thought I gave 5 stars only downfall is parking is across the hotel. Or you can valet for 36 dollars.
Respuesta de Jenn H Embassy Suites el 9 abr. 2024
Thank you, Pei, for taking the time to share your feedback regarding your stay with us! We are so happy you enjoyed our hotel and our staff!! It was our pleasure to have you with us and we hope to have you back with us again, soon! We will definitely take your comments into consideration, as well! Safe travels!

10/10 Excelente

jing

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very good
Se hospedó 5 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you for taking the time to share your feedback regarding your stay! It was our pleasure to have you and we hope to see you again soon! Safe travels!

10/10 Excelente

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the convenience and walking distance to the Golden 1 Center. Staff was helpful and friendly. Room was clean and spacious. Bed was comfortable Definitely would recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you, Lisa, for your very kind words about your stay with us! It is our goal to provide the utmost in hospitality for all of our guests and it was our pleasure to have you. Safe travels and we hope to have you with us again soon!

10/10 Excelente

mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nearly-perfect service, noce roo.s, great amenities, all set next to the river and picturesque bridge. Just lovely.
Se hospedó 2 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you so much, Mark, for your kind review about your time with us at Embassy Suites! It was our pleasure to have you with us. Safe travels and we hope to see you again soon!

10/10 Excelente

Sao

Viajó con su familia y niños pequeños, Viajó con su familia
Helpful and informative staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you for taking the time to share your feedback regarding your stay with us! It was our pleasure having you and we hope to see you again, soon!

10/10 Excelente

Juan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel. Very clean and great service.
Se hospedó 2 noches en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you, Juan! We appreciate your time to provide your feedback regarding your stay with us. We wish you safe travels and hope to see you again, soon!

10/10 Excelente

Danny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn H Embassy Suites el 8 abr. 2024
Thank you for taking the time to rate your stay with us, Danny! It was our pleasure to have you and we hope to have the opportunity to have you with us again soon! Safe travels!

10/10 Excelente

Michael

Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 25 abr. 2024
Thank you for taking the time to rate your stay with us, Michael! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again soon!

6/10 Aceptable

Brevan

Viajó con su familia y niños pequeños
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Keurig in my room had old moldy water in it and explained the odd smell in the room. Although I saw there was a charge of $35 for parking I dont understand why, there is no onsite parking and valet told us they were closed although they were clearly helping other peopl. Valet agent told us to park in the parking garage across the street so we parked and Paid for our own car at the parking garage across the street. In total we paid $75 for parking, thats including the $35 i had to pay the hotel for having no parking -_-
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 3 abr. 2024
Thank you for taking the time to share your experience with us, Brevan! I am very sorry about the Keurig, I have let my housekeeping supervisor know about that, so thank you for letting us know! It is our goal to provide the utmost in hospitality and a clean, comfortable stay for our guests! With regard to our valet, once our garage has reached capacity, we are unable to accept new vehicles, but do accept returning vehicles for those who already have their valet ticket, I apologize for any inconvenience on that. I have refunded the valet charge on your reservation, as well as the card on file for that charge. Thank you for staying with us and we hope to have the opportunity to have you with us again and be able to make it right for you! Hope this helps!

10/10 Excelente

Ana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 3 abr. 2024
Thank you for taking the time to rate your stay with us, Ana! It is our pleasure to have the opportunity to have you with us and hope to see you again soon! Safe travels!

6/10 Aceptable

Lindsay

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The hotel main areas are well kept and nice enough but the rooms could be remodeled or at least updated. The biggest complaint we had was the parking situation. You are forced to either valet park or park across the street in the city parking garage, where you have to move your car by noon each day. The included breakfast was nice as well as the happy hour but I'd suggest more healthy options. The proximity to Old Sacramento was really nice.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 3 abr. 2024
Thank you for taking the time to share your feedback, Lindsay! We appreciate your comments and will take them into consideration. We strive to provide the utmost in quality hospitality for all our guests who stay with us. Safe travels and we hope to have the opportunity to have you with us again.

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Servicios
very easy and friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Thank you, Kevin, for taking the time to share your feedback regarding your stay with us! Safe travels and we hope to have you with us again, soon!

10/10 Excelente

Vonny

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room is very clean :) and a lot of space for everyone:)
Se hospedó 2 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Thank you, Vonny, for taking the time to share your feedback regarding your stay with us! It was our pleasure to have you and we hope to have you with us again soon!

10/10 Excelente

Adrienne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only stayed for one night but our family loved our very short stay. Clean and spacious room, and the breakfast was delicious.
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Greetings, Adrienne! Thank you so much for taking the time to share your feedback with us! It is our pleasure to have you with us, no matter a short or long stay! Safe travels and we hope to have you and your family with us again, soon!

10/10 Excelente

Brooke

Se hospedó 2 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 20 abr. 2024
Thank you, Brooke, for taking the time to rate your stay with us! It was our pleasure having you and we wish you safe travels!

10/10 Excelente

Nicole, Ithaca

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Thank you for taking the time to rate your stay with us, Nicole! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excelente

LUCIA, Ukiah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Restaurant in the hotel has great food.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 1 abr. 2024
Thank you for taking the time to share your feedback, Lucia! It is our pleasure to have you with us. We wish you safe travels and hope to have you with us again, soon!

10/10 Excelente

Latasha, Ocilla

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great with the hotel except for the valet parking. They charge you $36 a day but when you call for your vehicle it’s never outside. You have to wait for it. That was my only frustration
Se hospedó 4 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 30 mar. 2024
Latasha, thank you so much for taking the time to share your feedback regarding your stay with us! We appreciate your comments and will certainly take them to heart. We strive to provide the utmost in hospitality for our valued guests and are always willing to improve to make your stay perfect! Safe travels and we hope to see you again, soon!

8/10 Bueno

Morgan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 30 mar. 2024
Thank you for staying with us and taking the time to rate your experience! We strive to provide the utmost in hospitality for our valued guests. Safe travels and we hope to see you again, soon!

10/10 Excelente

Laura

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel was safe, inviting and clean. The pool was open but the hot tub was not, which was one of the reasons why I stayed at this hotel so a little disappointed. Otherwise enjoyed our stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 26 mar. 2024
Thank you so much for taking the time to share your feedback regarding your stay with us! I am so sorry about the hot tub! Hopefully the timing will be better for your next stay and you'll be able to enjoy some time soaking! Safe travels and we hope to have you with us again, soon!

10/10 Excelente

Molly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jenn H Embassy Suites el 26 mar. 2024
Thank you for taking the time to review your stay with us, Molly! We appreciate your staying with us and hope to have you with us again. Safe travels!

10/10 Excelente

Maiya

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Since I was a child, I’ve always loved coming to Embassy Suites. The ambience alone is a winner. Staff were very friendly and accommodating to us during our stay. We had a blast in the pool, which is open until 11pm, another bonus. Lastly, the morning breakfast is always amazing, with many options as well as made to order requests. My husband, daughter and I really enjoyed our time here, definitely will be back in the future!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 26 mar. 2024
Greetings, Maiya! Thank you so much for sharing your kind words about your stay experience with us! We love being a family friendly and comfortable place for a family to spend their time together! I am so glad you enjoyed your stay and can't wait to have you with us again! Safe travels!

10/10 Excelente

Renita

Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 14 abr. 2024
Thank you for taking the time to rate your stay with us, Renita! We appreciate your choosing the Embassy Suites for your Sacramento stay. Safe travels and we hope to have you with us again soon!

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn H Embassy Suites el 26 mar. 2024
Thank you, Jennifer, for taking the time to rate your stay with us! Safe travels and we hope to have you with us again, soon!