Una piscina al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Days Inn by Wyndham Ruston LA

2 out of 5
Days Inn by Wyndham Ruston LA
1801 N Service Rd E, Ruston, LA

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 137 de 574 opiniones" "
Evaluación: 8 - Bueno. 166 de 574 opiniones" "
Evaluación: 6 - Aceptable. 139 de 574 opiniones" "
Evaluación: 4 - Mediocre. 58 de 574 opiniones" "
Evaluación: 2 - Terrible. 74 de 574 opiniones" "

7,2/10

Limpieza

7,6/10

Personal y atención

6,2/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel bueno
Todo muy bien, limpio y atención del personal, cómodo y tranquilo lo recomiendo...
Se hospedó 1 noche en febrero de 2018
Respuesta de mike el 5 feb. 2018
thank you

6/10 Aceptable

Neal

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
We stayed there for graduation. It was the only property left at $208/nt. This place exists to get the sold out days where they can charge triple rate for graduations and special events. Old school motel. Rooms are decent, though. Recently remodeled. Outside leaves much to be desired. It was a clean place to rest our heads and people were nice.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager el 28 may. 2024
Hello Neal,We appreciate your feedback and are glad to hear you found our rooms decent and clean after our recent remodeling. While our exterior may not meet all expectations, we are pleased to know our team provided a warm and friendly atmosphere during your stay. Thank you for choosing to stay with us during such a special occasion.

4/10 Mediocre

Samantha

Viajó con su familia
No le gustó: Personal y atención
Does not look like the pics online. Couldn’t watch anything on the tv but the news which was highly irritating. Staff was not friendly at all. Only had 2 towels most hotels have more than that. I won’t be back
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 28 may. 2024
Hello Samantha,We're sorry to hear your stay did not meet your expectations. We appreciate your feedback and will address the concerns raised. Should you reconsider, we'd love the opportunity to provide an improved experience in the future.

4/10 Mediocre

John

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
A solid two-star motel. It was clean enough and conveniently located, but definitely overpriced. Upon arrival, the room was hot and stuffy with the air-conditioning turned completely off. It took a couple of hours for the room to become comfortable. It was clean enough, but there were stains on the sofa. Guests might want to bring their own pillows and towels, as the pillows were miniature and only two very small, thin towels with holes were provided in the bathroom. The motel required a $100 damage deposit to be paid at check-in, which is something I've never been required to do at much nicer hotels, Ironically, there was a sarcastically-worded notice in the room implying that the hotel has trouble with guests stealing their towels, pillows, etc. It is difficult to believe that it would cross anyone's mind to steal worn-out items of such poor quality.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 27 may. 2024
Hello John, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services for future guests. Your comfort is important to us, and we hope you were able to enjoy your time despite the initial room conditions. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Candice

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very clean and quiet I would come back
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 22 may. 2024
Hello Candice,We're thrilled to hear you enjoyed our clean and quiet accommodations! We can't wait to welcome you back for another wonderful stay.

6/10 Aceptable

Patrick

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was very accommodating. We had issues with our bedding, blobs of I don't want to know. My daughter and changed them ourselves. Just not a clean room!
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager el 13 may. 2024
Hello Patrick, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the bedding. Your feedback is valuable for us to ensure a high standard of cleanliness moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

Mary

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Worst ever
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 13 may. 2024
Hello Mary, We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team to discuss your concerns in more detail and seek further assistance. Your feedback is valuable to us for continual improvement.

10/10 Excelente

Dennis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was right on the highway. We were just passing through Ruston and it was handy. The price was very reasonable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello Dennis,We're pleased to hear you found our location convenient and our rates affordable during your visit to Ruston. Thank you for choosing to stay with us. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests.

2/10 Terrible

Kerri

No le gustó: Estado de la propiedad e instalaciones
i want my money back. See previous email sent 4/29/24
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello Kerri, We appreciate your feedback and have noted your concerns. For any further assistance, please contact our management directly.

4/10 Mediocre

Linda

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The property is in desperate need of an upgrade. Old and outdated with lack of cleaning. I wasn't given a choice. Which was very inconvenient since I'm not disabled. The comforter had cigarettes burns on it, thin bath towels. The company needs to revoke this franchise. Poor service. Never returning to this dilapidated hotel. It may have bedbugs.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 16 abr. 2024
Hello Linda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Leonard

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 7 abr. 2024
Hello Leonard,We are delighted to hear that you had a wonderful stay with us! Please do not hesitate to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another exceptional experience!

10/10 Excelente

Michael, Lake Jackson

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access from the highway. Room was in good condition.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 12 mar. 2024
Hello Michael,We appreciate you highlighting our convenient location and well-maintained rooms. We're grateful for your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

Angelique

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 2 mar. 2024
Hello Angelique,We appreciate your feedback and are glad to hear you had a positive experience during your stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excelente

Sheila

Se hospedó 5 noches en febrero de 2024
Respuesta de Manager el 1 mar. 2024
Hello Sheila,We are thrilled to hear you had a perfect stay with us! Please don't hesitate to contact us directly if you have any suggestions or requests for your next visit.

8/10 Bueno

TAsia

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello TAsia,We're delighted you enjoyed your stay! Should you have any feedback to share, please reach out to us so we can address any concerns and enhance your experience.

10/10 Excelente

Keely

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 22 feb. 2024
Hello Keely,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excelente

April

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 20 feb. 2024
Hello April,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon

10/10 Excelente

Veronica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable room
Comfortable & very big room with a sofa & little table
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 9 feb. 2024
Hello Veronica,Thank you for sharing your feedback about our spacious and comfortable room, equipped with a sofa and table. We are delighted to hear that you found the room to be enjoyable during your stay with us. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excelente

Veronica

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious room
Great room clean spacious with sofa & a desk with chair 👌
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 28 ene. 2024
Hello Veronica,Thank you for your positive feedback on our clean and spacious room with comfortable amenities. We're pleased to hear that you enjoyed the sofa and desk with chair. We strive to provide a satisfying stay for all our guests and hope to welcome you back soon.

2/10 Terrible

Kynyatta, Covington

Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 10 ene. 2024
Hello Kynyatta, We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and encourage you to contact us directly so that we can address any concerns you may have had. We strive to provide a positive experience for all our guests and we hope to have the opportunity to exceed your expectations in the future.

8/10 Bueno

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the service and staff. I also liked the location and price. It was really quiet and they even had some breakfast food available. I didn't like the smell in my room or my father's room next to mine.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 29 dic. 2023
Hello Susan,Thank you for your feedback on our service, staff, location, price, and breakfast options. We appreciate your positive comments. We regret to hear about the issue with the smell in your room and your father's room. As a valued guest, we take your feedback seriously and will address this with our team to ensure a better experience in the future.

8/10 Bueno

Amy N

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Better than I expected breakfast options could have been better but overall not bad at all. My room was clean
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 19 dic. 2023
Hello Amy N, Thank you for your feedback regarding our hotel. We're glad to hear that your overall experience met your expectations and that you found your room clean. We appreciate your suggestion regarding breakfast options and will share it with our team for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

paula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Over night road trip. Bed was comfy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello paula,We're glad to hear that you found our beds comfortable during your overnight road trip. Ensuring a good night's sleep is always our priority for our guests. We hope this helped in making your stay enjoyable and restful. Thank you for your feedback!

8/10 Bueno

Tillman

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking spaces were a little too tight for today's vehicles. otherwise all was fine.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 2 dic. 2023
Hello Tillman,Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience at our hotel. We will take note of your comment about the parking spaces and share it with our team for future improvements. We hope to welcome you back again soon for another enjoyable stay.

2/10 Terrible

Diane

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely nothing!!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 15 nov. 2023
Hello Diane, We are sorry to hear that your experience did not meet your expectations. We would appreciate any further details you could provide about your stay to help us improve our services. Please feel free to reach out to our management team directly so they can address your concerns personally.

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
It was over priced. Paint was piling off the doors, rust was in the tub, towels was nasty. Ended up going to the store to buy my own.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 19 nov. 2023
Dear Guest,We're sorry to hear about your experience at our hotel. We appreciate your feedback and apologize for any inconvenience caused. We will share your concerns with our management team for further improvement. Should you have any additional feedback, we encourage you to reach out to our management directly. Thank you for bringing this to our attention.

10/10 Excelente

Marcus

Le gustó: Estado de la propiedad e instalaciones
Wonderful stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 14 nov. 2023
Hello Marcus,Thank you so much for your kind words! We are thrilled to hear that you had a wonderful stay with us. Your satisfaction is our utmost priority, and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.

10/10 Excelente

Tom

Viajó con su familia
Nice place
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 2 nov. 2023
Hello Tom,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We strive to provide a pleasant and comfortable experience for all our guests. Should you have any suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon.

8/10 Bueno

Wanda, Baker

Le gustó: Personal y atención, estado de la propiedad e instalaciones
It's no carpet which I loved but they need to have vending on both floors
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 1 nov. 2023
Hello Wanda,Thank you for your feedback regarding the absence of carpet in our hotel. We appreciate you sharing your preference. While we currently only have vending machines on one floor, we will take your suggestion into consideration for future improvements. Please let us know if there is anything else we can assist you with during your next stay.

10/10 Excelente

Rhonda

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 19 nov. 2023
Hello Rhonda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had an enjoyable stay at our hotel. Guest satisfaction is our top priority, and we are glad to know that we met your expectations. If you have any future travel plans, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Aceptable

Brenda

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Needs some updates
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager el 29 oct. 2023
Hello Brenda,Thank you for bringing this to our attention. We appreciate your feedback and will take it into consideration as we continue to improve our facilities.

10/10 Excelente

Tiffany

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 31 oct. 2023
Hello Tiffany,Thank you for taking the time to leave us a review. We appreciate your feedback and are thrilled to hear that you had such an amazing experience with us. Your satisfaction is our top priority and we always strive to provide exceptional service. We hope to have the opportunity to welcome you back in the future for another fantastic stay.

8/10 Bueno

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and Comfortable
Average hotel. No bells and whistles, but it was clean and comfortable.
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager el 21 oct. 2023
Hello Kimberly,Thank you for your feedback. We are glad to hear that you found our hotel clean and comfortable. We appreciate your business!

10/10 Excelente

Monique

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 18 oct. 2023
Hello Monique,Thank you for your excellent rating! We are delighted to have exceeded your expectations and look forward to welcoming you back in the future.

6/10 Aceptable

Jessica

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 7 nov. 2023
Hello Jessica, Thank you for sharing your feedback with us. We appreciate you taking the time to highlight the areas where we fell short during your stay. We strive to provide exceptional service and will use your comments as an opportunity for improvement. If there's anything further we can assist you with, please don't hesitate to reach out to our management team directly.

8/10 Bueno

Norma Jean

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 9 oct. 2023
Hello Norma Jean,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Clinton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was well kept
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 28 sept. 2023
Hi Clinton,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Dorrian

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent hotel stay, for a great price.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 26 sept. 2023
Hello Dorrian,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 24 sept. 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bueno

Ryan

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 11 oct. 2023
Hello Ryan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Brenda

Viajó con su familia
No le gustó: Personal y atención
Rude and lacking customer service.
We needed a first floor room since my father in law has a hard time moving around. They only had second floor rooms and no elevator. They would not let us cancel the reservations. I understand the first day since it was late, but the additional days was ridiculous. Pay extra and go elsewhere. Rude staff.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 13 sept. 2023
Hello BrendaThank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.,

10/10 Excelente

Darlene

Viajó con mascotas
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Property is clean and tidy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 13 sept. 2023
Hello Darlene,It means so much to have earned your business. We appreciate the feedback regarding our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bueno

Daphne

Viajó con su familia
Le gustó: Personal y atención
Damp
Room was clean and check in was easy. But room felt damp and floor was slick, i guess with condensation. I was surprised that there was not a hair dryer. Breakfast was ok, but the juice was not working. coke machine outside was broken. It was ok for what we needed but a little pricy for what we got.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 11 sept. 2023
Hello Daphne,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excelente

Corey

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 9 sept. 2023
Hello Corey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Bueno

Matthew

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager el 19 sept. 2023
Hello Matthew,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Mediocre

Earnestine

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 6 noches en julio de 2023
Respuesta de Manager el 11 ago. 2023
Hello Earnestine, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Rakeya

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to everything. Price was reasonable and the room was relatively nice
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 9 ago. 2023
Hi Rakeya,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Terrible

Stephen

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Hello Stephen,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Deanna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was able to check in a little earlier and that was a great thing. Even though it was by the interstate you couldn’t hear the traffic. There are places close by to eat at in walking distance plus a gas station right next to it. Pool was clean even though it was way too hot outside to go in it.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 8 ago. 2023
Hi Deanna,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Terrible

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
When we arrived we were given a smoking room and told that was all they had available at the time of booking. Smoking room was never mention until we arrived for check-in. Our friends that traveled with us ordered their non-smoking room after us so I know the rooms were available.
Se hospedó 4 noches en julio de 2023
Respuesta de Manager el 3 ago. 2023
Hello Eric, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.