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Opiniones sobre Troutbeck Lodge

3.5 out of 5
Troutbeck Lodge
5 Arnold Street, Rotorua

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 16 de 46 opiniones" "
Evaluación: 8 - Bueno. 19 de 46 opiniones" "
Evaluación: 6 - Aceptable. 6 de 46 opiniones" "
Evaluación: 4 - Mediocre. 1 de 46 opiniones" "
Evaluación: 2 - Terrible. 4 de 46 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,8/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Hoan

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I like the Viewing, Its very nice & quite. But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
Se hospedó 2 noches en febrero de 2020
Respuesta de Kai el 20 feb. 2020
Thank you for staying with us. We love to host you again.

10/10 Excelente

Luyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
호수 바로 앞에 있어 전망이 좋음 주인분께서 관광지 할인쿠폰도 몇장 챙겨주심
Se hospedó 1 noche en enero de 2020
Respuesta de Kai el 20 feb. 2020
Thank you for your staying. We love to host you again.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, nice view. We had good time there. ..
Se hospedó 1 noche en noviembre de 2019
Respuesta de Ken el 18 nov. 2019
THank you for your feedback.

2/10 Terrible

SOOK

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay away this Lodge! Beware!
I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jack el 25 nov. 2019
Thank you for your feedback. First, I want to declare that your have booked into a lodge with 8, however you turned out 14 guests. I have to charge you extra for extra person by our policy. Secondly, you were trying to bribe the duty manager with the extra cost, you were intended to make a bad review if we were not charged you. I have your video recorded.

10/10 Excelente

Mun Hei vinnci

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect !
Se hospedó 3 noches en octubre de 2019
Respuesta de Jack el 18 nov. 2019
Thank you for your feedback. Welcome back.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Jack el 18 nov. 2019
Thank you for your feedback. Welcome back.

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
Se hospedó 1 noche en julio de 2019
Respuesta de Ken el 18 nov. 2019
Thank you for your feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This acmodation is a perfect for holiday.
Stuff is so kind and friendly. Location is also very nice. I think that this acmodation is a perfect for holiday. Thank you very much.
Se hospedó 1 noche en mayo de 2019
Respuesta de Ken Liao el 27 jun. 2019
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Property was a little old and tired. But clean. Very quiet which was nice
Se hospedó 1 noche en marzo de 2019
Respuesta de Jack el 20 nov. 2019
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

KWAI FONG

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
有3套手洗間夠方便
地點在湖畔,5人入住3間房及有3套手洗間夠方便, 房東好好會介紹地方玩及食,
Se hospedó 2 noches en febrero de 2019
Respuesta de ken el 18 nov. 2019
Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great location and lovely hosts would recommend to anyone!
Se hospedó 3 noches en enero de 2019
Respuesta de Kai el 20 nov. 2019
Thank you for your feedback.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
General manager really nice and helpfull. The house is a little beat hold and should have a refresh
Se hospedó 3 noches en enero de 2019
Respuesta de Ken el 20 nov. 2019
Thank you for your feedback.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same. Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Kai el 7 ene. 2019
Thank you for your feedback. The Troutbeck Lodge were separated into two entrance. Small villa and big villa. If you booked the big villa, you will have grand lake view and living areas. The small villa was what you see on the website. Photos were taken from the room. Thank you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
The view of the hotel is amazing. Staff were very friendly and helpful We were a little dissapointed with Size of the bed and shower drain was fully bloked
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Patrice, Brisbane, Australia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place!
The owner of trout lodge was absolutely lovely and very helpful. He helped us plan our stay in Rotorua. The view from our window was to die for. We were looking directly in front of the lake and could see the sun setting and rising. Great find!
Se hospedó 2 noches en julio de 2018
Respuesta de Ken el 18 nov. 2019
Thank you for your feedback.

10/10 Excelente

Lucas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place!
Great place!
Respuesta de Ken el 18 nov. 2019
Thank you

8/10 Bueno

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Quiet and lovely location
This room was great value for money. It was a very quiet street and right on the lake edge. Very friendly and helpful hosts.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stunning view
Beautiful view, the owner is in the process of upgrading the facility so the there is some work to be done but it was still a very pleasant place to stay with stunning view of the lake. The building is older, but still in good condition. We enjoyed sitting outside our door having a cup of tea looking out over the lake. We enjoyed our time there.

8/10 Bueno

Mitesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rotoura like
The accomodation is so so however the location is pretty good.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Run down and in need of some restoration
We were struggling to find something that would accommodate us and our dog and this was one of the only ones. the owner has just taken possession and has big plans but at this stage the place needs a great deal of attention.
Respuesta de Ken el 18 nov. 2019
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

Cliente verificado

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We hired the entire place for a work retreat. It was perfect for us.

2/10 Terrible

Janine, S

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid at all costs
Terrible place, is not a nice place to visit. Is very old and outdated, staff are unfriendly and unhelpful. I will never stay here again, it ruined my whole stay in Rotorua and it does NOT look like the photos it advertises!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
close to lake
It had lots of room and close to lake with many things to do nearby. It held 9 people comfortably

8/10 Bueno

Tony, NYC

Le gustó: Limpieza, comodidad de la habitación
Nice lake view apartment.
Stayed one night with family members. Hotel is good and with nice lake view. Quiet and beautiful area. Very happy to stay here.

2/10 Terrible

Andrew, Melbourne, Australia

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
AVOID
This 'lodge' is not in a tourist area. It is in a run down suburb of Rotorua about 10km from the city centre and has a run down appearance. When we arrived we nearly didn't go in because it looked so uninviting and ended up staying one night only even though we had booked and paid for three nights. It is also very overpriced considering the poor state of the building and surrounding premises, and the very poor location.

10/10 Excelente

James, New Zealand - Auckland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Value: Great deal; Service: Go the extra mile;

8/10 Bueno

Darren, New Zealand - Auckland

Le gustó: Limpieza
Facilities: Typical; Value: Reasonable; Service: Basic; Cleanliness: Faultless; Have one spa on heat, so it's warm and not cold

6/10 Aceptable

Debbie

No le gustó: Limpieza, personal y atención
Facilities: Everyday; Value: Affordable; Service: Below average, Place not cleaned prior ; Cleanliness: Lacking;

8/10 Bueno

Tingting, New Zealand - Auckland

Le gustó: Limpieza, personal y atención
Facilities: Basic; Service: Good, Friendly; Cleanliness: Pleasant;

10/10 Excelente

Simon, New Zealand - Bay of Plenty

Le gustó: Limpieza, personal y atención

8/10 Bueno

Hank, New Zealand - Manawatu

Le gustó: Limpieza
Facilities: Basic; Value: Great deal; Service: Sufficient, Polite; Cleanliness: Pleasant;

10/10 Excelente

Marilyn, Australia - VIC - Regional VIC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Facilities: Nice ; Value: Great deal; Service: Friendly; Cleanliness: Beautiful;

8/10 Bueno

Renee, Australia - QLD - Gold Coast

Le gustó: Estado de la propiedad e instalaciones
Facilities: Good; Value: Affordable; Service: Basic; Cleanliness: Clean, Neat;

10/10 Excelente

Cathy, New Zealand - Auckland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Facilities: Used BBQ kayaks spa ; Value: Great deal through Wotif; Service: Happy and friendly staff; Cleanliness: Clean and tody; Plenty of breakfast food and milt supplied. Ideal for parents on the deck and teenagers on kayaks and cooking dinner on the BBQ!

10/10 Excelente

Ben, New Zealand - Auckland

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Facilities: Above average; Value: Fantastic; Service: Remarkable, Outstanding; Cleanliness: Clean; Service is great, but something is a bit dated.

10/10 Excelente

Darren, New Zealand - Auckland

Le gustó: Limpieza, personal y atención
Facilities: Everyday; Value: Great deal; Service: Go the extra mile; Cleanliness: Gleaming; They need to look into the hot water system to ensure a good supply

8/10 Bueno

Catherine, New Zealand - Auckland

Le gustó: Limpieza
Value: Economical; Service: Sufficient; great place for the price

10/10 Excelente

Robert, Australia - QLD - Brisbane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Facilities: Home away from home; Value: A steal; Service: Go the extra mile; Cleanliness: Spotless; Staff were more than helpful

8/10 Bueno

Aroha, New Zealand - Waikato

Le gustó: Personal y atención
Facilities: Unpretentious, Modest; Value: Low-priced, Economical; Service: Respectful, Friendly, Courteous; Cleanliness: Tidy; Welcoming, helpful hosts who know the local area well

10/10 Excelente

Peter, Australia - NSW - Sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine; Beautifully decorated, warm welcome and helpful owner .worth staying more than one night

10/10 Excelente

Darrell, Australia - QLD - Brisbane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;