Exterior
Ver disponibilidad

Opiniones sobre Red Rock Thermal Motel

3.5 out of 5
Red Rock Thermal Motel
109 Lake Road, Rotorua

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 185 de 344 opiniones" "
Evaluación: 8 - Bueno. 121 de 344 opiniones" "
Evaluación: 6 - Aceptable. 34 de 344 opiniones" "
Evaluación: 4 - Mediocre. 4 de 344 opiniones" "
Evaluación: 2 - Terrible. 0 de 344 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

9,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

Opiniones

10/10 Excelente

Judith, Barcelona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Motel moderno y tranquilo
La relación cualidades precio es buenísima. Está muy bien situado y la reforma reciente ha dejado un motel nuevo y con decoración elegante. No utilizais la piscina ni el jacuzzi aunque se veía todo muy bien mantenido. La propietaria fue muy amable dándonos descuentos para el Polynesian Spa y para el parque Wai-o-tapu (dos visitas muy recomendables). Además, nos hizo un upgrade a una habitación con una habitación extra. Tanto el baño como la cocina eran también muy nuevos, grandes y completamente equipados. Además, todas las habitaciones cuentan con un agradable jardín con una mesa donde desayunamos tranquilamente. !Una estancia perfecta!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excelente y a muy buen precio
Bien, muy buena habitación, espaciosa. No tenia vitroceramica, lo único malo.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
Staff is friendly and helpful. It was an average stay but bonua ia the spa and the pool on site. Could do an upgrade in the rooms
Se hospedó 3 noches en diciembre de 2020

6/10 Aceptable

Craig, Auckland

Viajó con su familia
Le gustó: Limpieza, personal y atención
Property was ok Cottage is becoming vwry dated and needing maintenance done on it
Se hospedó 2 noches en julio de 2020

10/10 Excelente

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were lovely. They remembered me from a year ago. Also, the facilities had a full sized oven which suited me.
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The thermal poll was well kept and relaxing. The property is a bit dated, but well maintained, and the staff were helpful. A good value.
Se hospedó 1 noche en marzo de 2020

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
No Air Conditioning. Not much privacy. Other than that, place 2as okay for one night.
Se hospedó 1 noche en febrero de 2020

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Better Options for the Price
Stayed in 'The Cottage' and it was quite ordinary. Everything looking worn. Hole in lounge suite. Settee on porch repaired with sticky tape. Sheets appeared clean enough, but the rest of the bedding - duvets & blankets - visible that all needed a good wash and smelt less than fresh. If I was paying a budget price I would expect budget accom, but expected better than this for the price we paid (around A$250 per night). It also appeared that some rooms at the motel are being long-term let to WINZ benefit recipients, which certainly didn't add to the ambience of the place.
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great having one queen bed in the room and one in the lounge, loads of space, nicely renovated, spa was awesome.
Se hospedó 1 noche en julio de 2019
Respuesta de May el 12 ago. 2019
Thank you so much for your review, we hope to see you again next time you visit Rotorua. Happy travels.

10/10 Excelente

schira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Chambre + hot pool ... le top !
Petit hotel tranquille, chambre bien chauffée et propre absolument conforme aux descriptions. Le grand spa avec bulles & eau chaude naturelle utilisable 24h/24 en privé est vraiment un plus . Je reviendrai sans hésiter !
Se hospedó 3 noches en abril de 2019
Respuesta de May el 30 abr. 2019
hi Schira, Thank you so much for your wonderful review, we are glad you enjoyed your stay. Hope to see you again when next in Rotorua, happy travels.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean ,quiet and comfortable beds . Friendly staff. Easy check-in . Great spa.
Se hospedó 3 noches en febrero de 2019
Respuesta de May el 14 mar. 2019
hi Anonymous, thank you for your kind review, we are glad that you were comfortable with your stay, we will continue to work hard and make our guest feel at home and welcome. Thank you very much for staying with us and we hope to see you again next time.

10/10 Excelente

Mary, Glendora-CA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff was excellent. Check in was easy. We used the laundry facilities while there and that was nice. Spacious room-the shower was super nice.
Se hospedó 1 noche en octubre de 2018
Respuesta de May el 20 nov. 2018
hi Mary, Thank you for your kind review, we are always happy to help our guest with the best that we can, we thank you for staying with us and we would love to welcome you back again next time. Best regards.

10/10 Excelente

Maria, TX USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This motel is small but the room was a very good size with kitchenette and private bathroom. Plenty of hot water in the shower. The room was very clean and the young lady in the office is SUPER friendly and helpful. We would definitely stay again nice place, good price. Only suggestion is if you stay during the colder months inquire on how to turn on the heater in the room. It took us a little while to figure out how to turn on the panel heater.
Se hospedó 1 noche en noviembre de 2018
Respuesta de May el 20 nov. 2018
hi Maria, thank you for your wonderful review, sorry If we forgot to tell you how to turn it on just that we thought it would be a bit warm by now, you could have ask the receptionist on duty we would be happy to help you. Thank you for staying with us and we hope to see you again next time you come to Rotorua, kind regards.

6/10 Aceptable

Stephen, Sydney

Le gustó: Limpieza, personal y atención, comodidad de la habitación
This motel is comfortable though requires a little bit of attention. For example the curtains are a bit worn at the base and the settee, due for replacement according to the owner, was looking very shabby. The bathroom was large and modern. The managers were very pleasant and helpful. It's a short drive to a supermarket and also to the city centre in the opposite direction.
Se hospedó 3 noches en octubre de 2018
Respuesta de May el 20 nov. 2018
hi Stephen, Thank you for time to write us a review, the room where you stayed has a brand new bed the curtains are new as well, thank you for staying with us and we do appreciate your feedback. Hope to see you again next time, have a happy travels.

8/10 Bueno

Jo, Perth W.A.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and tidy room with good parking. Would stay again
Se hospedó 1 noche en agosto de 2018
Respuesta de May el 3 oct. 2018
hi Jo, Thank you for your reiview. We are pleased that you are happy with your room and the facilities, thank you very much for staying with us and we would love to welcome you back. Have a happy travels.

10/10 Excelente

Tee, Perth, Australia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Free Thermal bath and conveniently located.
Very helpful host. Walking distance to old St Faiths Anglican church and Te Papaiouru Marae and Kurau Park. For those who loves pies, especially mussel pies, Better Quality Pies is just down the road. After a day of sightseeing and walking, it was nice to soak in the free and very convenient thermal bath.
Se hospedó 3 noches en septiembre de 2018
Respuesta de May el 27 oct. 2018
Thank you very much for your review, that pie shop across the road is award winning. We are glad that you enjoyed your stay and enjoyed our facilities. We wish you the very best and hope to see you again next time. Kind regards

10/10 Excelente

Cliente verificado

Lovely people. Clean amenities. Quiet and comfortable.
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Brian&Chris, Waihi Beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient quiet location, handy to shops and thermal park and lakefront walks.
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This was a Good place to relax. It was Quiet and Comfortable.
Se hospedó 4 noches en agosto de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay with the family. Awesome facilities around for the kids to enjoy
Se hospedó 2 noches en junio de 2018
Respuesta de May el 3 jul. 2018
Thank you very much for your time writing us a review. We are happy that you enjoyed our facilities, thank you for staying with us and we would love to be hosting you again next time. Kind regards,

10/10 Excelente

Shanaiah, New Zealand

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel and cheap
Excellent hotel, spa pool was a bonus, tidy room, gave free bottle of milk, was a very nice stay
Se hospedó 3 noches en junio de 2018
Respuesta de May el 3 jul. 2018
Hi Shanaiah, thanks so much for your review, we are glad you enjoyed your stay with us and appreciated our facilities. Hope to see you again next. Kind regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Gloria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2018
Respuesta de May el 3 jul. 2018
Thanks so much for your time. We are glad you enjoyed your stay with us and appreciated our facilities. We hope you will come back and see us again. Kind regards

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

ドングリ, 日本

Le gustó: Personal y atención, comodidad de la habitación
到着後スタッフが観光や割引についてとても詳しく説明してくれた。 ホーストレッキングを電話予約したかったので、スタッフに頼むと快く何度も電話して、予約してくれた。
Se hospedó 2 noches en mayo de 2018
Respuesta de May el 12 may. 2018
Thank you very much for staying with us and have a happy holiday.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
日本語のできるオーナーさんがいました。スタッフの方は英語でしたが、周辺の観光施設説について詳しく、またわからないことは問い合わせもしてくれ、丁寧でよかったです。洗濯機が共同のものしかなく、有料だったので、無料で部屋にあればなおよかったです。

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Really great motel
Only had one night here but room 7 that we had was lovely. It was very clean with a really large comfy bed, you had everything you needed. It also had a private patio with a table and chairs. The thermal pool was great and you could lock the door so you were the only ones in there.

10/10 Excelente

patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
one night stay over between cities
make sure you pay in advance as they charge 2% if you uses you credit card. thermal pool is just a 10 min walk up the road. city centre with the EAT STREET a must to visit

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good value for a short stay
Good economy for a short stay.
Se hospedó 2 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
nice small Motel
I liked the private terrace and the spacious modern bathroom
Se hospedó 1 noche en enero de 2018

10/10 Excelente

Colin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jump straight into the spa!
Room was clean and spacious with car parking right outside. The spa was an unexpected bonus and we were right next to it. Receptionist was friendly. Local area was nice and we went into town for dinner which was an easy drive. There was a bit of a storm when we stayed but the noise was minimal.
Se hospedó 1 noche en enero de 2018
Respuesta de May el 25 ene. 2018
hi Colin, thank you so much for taking time to write us a good review, looking forward to hosting you again we would love to welcome you back next time. Greetings

10/10 Excelente

Maryna, USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice motel with friendly staff
Wonderful stay at Red Rock Motel. Very friendly and extremely helpful staff. If you mention some places you want to visit, they provide discount coupons and help you arrange shuttle/transportation if needed. Room was clean, updated bathroom, I enjoyed the private geothermally heated spa. Free park with many cool (I mean actually hot) features right across the street. Next to gas station and wine store, awesome pie and pastry place is nearby with great breakfast choices. Definitely recommended.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant Motel, close to Lake Rotorua.
Good access with adequate parking, close to hospital. Comfortable clean bed and room, Kitchenette well equipped. No restaurant. Thermal pool, under cover. Pleasant staff.
Se hospedó 2 noches en diciembre de 2017

6/10 Aceptable

Brenda

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Get a room close to office if you want WiFi
Staff was nice and helpful. However, we had issues with the first room we were given. WiFi was spotty at best (we were in room 7). Curtains had holes, room had ants, no tissues in room, shower temp would fluctuate so that I had to jump out of stream of water. We got moved to bigger room closer to office. That improved our WiFi and no ants, but other room issues existed. For example the sliding front door would not slide without a lot of effort and the towel rack was not secure to wall. Staff did their best to accommodate us though.
Se hospedó 3 noches en octubre de 2017
Hi Brenda We had built outside UNIFI,so now WIFI is strong everywhere. Thanks for your suggestion. Welcome back! Molly

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sehr komfortabeles Motel mit guter Lage nahe dem Kuirau Park. Als besondere Annehmlichkeiten besitzt die Unterkunft einen beheizten Außenpool sowie ein eigenes Thermalbad.
Se hospedó 3 noches en octubre de 2017

6/10 Aceptable

NTchick, Northern Territory Australia

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
the picture on the booking site makes it look great but it is the complete opposite of what you get. the bed was also very uncomfortable the room is dark and out dated and the furniture needs to be updates.
Se hospedó 1 noche en septiembre de 2017

8/10 Bueno

Grace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2017

8/10 Bueno

Charles, Albury, Australia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great motel & great staff
Great staff and motel with view of lake from a distance. Room was spacious with adequate facilities.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place with all of the amenities. Few of the things like bedside tables getting week used and therefore peeling. Towels plentiful and fluffy, and large, so hard to find in accommodation sometimes. Few ants crawling around but seems to be the time of year and weather as I have the same problem.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2017

10/10 Excelente

G, NZ

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay
Great room facilities. Location handy to many attractions around Rotorua.
Se hospedó 4 noches en agosto de 2017
Respuesta de molly el 19 ago. 2017
Hi Thank you for your taking time to tell us you enjoy our motel. Welcome anytime!

10/10 Excelente

Mylène

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A perfect stay
The hôtel and the responsable are juste amazing ( full service ; créant room, heated swimming pool etc...)
Se hospedó 2 noches en julio de 2017
Hi Mylene Thank you for your feedback! I will do better for my guests! Molly

4/10 Mediocre

Ellen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Huff
Uhøflig personale, høylytt festing i naborommene uten at personalet grep inn. Slitt innredning, maur på rommet. Dårlig inntrykk, kommer ikke til å anbefale dette hotellet til andre.
Se hospedó 3 noches en julio de 2017
Hi Ellen, I don't understand why you can speak these. Our staff are friendly and guests hold a BBQ ,meantime we have told visitors to leave before 9 o'clock and keep quiet.They complied with this agreement,you can't ask each guest to travel, not vacation . Thank you for your feedback! Molly

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
private mineral hot bath
great value that was still clean and comfortable. only problem was weak wifi
Se hospedó 2 noches en julio de 2017
Dear my guests Sorry about wifi I had set up another wifi line,but sometimes still weak,eg, heave wind ,rain,and so on I will solve this situation. Thank you for your feedback! Molly

8/10 Bueno

Glenn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Happy Holidays
Wonderful friendly welcome at reception. We had a spacious and comfortable 2-bedroom apartment and ended up staying extra nights.
Hi Glenn, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel Molly

8/10 Bueno

Ally, Geelong

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable family apartment
Dont judge a book by its cover. It looks and is an older motel but the rooms are more than comfortable. $5 for the owner to wash and dry a load of laundry. Close to Kuirua Park...and a 3 min drive into town. We haf a wifi problem but the owners quickly fixed the issue. Hot mineral Spa and thermal pool were fantastic and they had a trampoline too.
Respuesta de Molly el 19 may. 2017
Hello Ally, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely About wifi so sorry,I understand children want to play iPad,if we can ,we always solves the problems quickly for our guests When you checked out,I am ill.So pity for no say see you for you!Sorry!

10/10 Excelente

Susan C.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff very friendly and knowledgeable. Loved having a kitchen in the room.
Thank you Susan. Welcome anytime! Molly

8/10 Bueno

Hugh, Brisbane, QLD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfy, tidy big room with simple kitchen
We were very lucky to book one night at Red Rock Thermal Motel during Easter holiday just two days two or three days before we arrived. The room is big enough for us, especially with one queen bed and two single bed. The bathroom is very clean and tidy. We just regretted not having more time to stay one or two more night.
Respuesta de Molly el 25 abr. 2017
Hi Hugh, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely

6/10 Aceptable

J, AKL

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Good location
Great for one night stop over, good location close to town center.
Respuesta de Molly el 24 abr. 2017
Hi J, Thank you for your feedback! Welcome !