We found this guest review to be irresponsible, misleading, and full of viciousness. This guest checked in at 22:00 and complained at 23:30 about the cobwebs and stain in the fridge, saying they had left the room and were asking for a refund.When we approached to this guest, they said they knew it might not be wise to take unilateral decision of checking out, however they will provide the photos of evidence to justify their concerning, which we held an open attitude and were willing to sort thing out properly.However, there was no any further reply regarding the said photo evidence, and instead, we now see this feedback from them. As a matter of fact, when our housekeeping entered the next morning, we did found the trace of spider in one of the bedroom ceiling corner. However, once you open the window for ventilation purpose, it would be unavoidable to have the spider entered and made a cobweb overnight. Put it this way, this is what New Zealand has to offer.With the above, we can't accept this guest's review here, and we recommend our future guest to check other reviews for a more comprehensive image of this business.