Una piscina techada, 3 piscinas al aire libre

Opiniones sobre Prince's Gate Hotel

4.5 out of 5
Prince's Gate Hotel
1057 Arawa Street, Rotorua, Bay of Plenty

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 498 de 1009 opiniones" "
Evaluación: 8 - Bueno. 334 de 1009 opiniones" "
Evaluación: 6 - Aceptable. 114 de 1009 opiniones" "
Evaluación: 4 - Mediocre. 42 de 1009 opiniones" "
Evaluación: 2 - Terrible. 21 de 1009 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mercedes, Sevilla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Habitación muy amplia y confortable el hotel muy acogedor. La piscina de agua caliente es un lujo y el desayuno estupendo. Volvería a ese hotel
Se hospedó 2 noches en agosto de 2019
Respuesta de Yuri el 5 sept. 2019
Dear Mercedes Thank you for leaving your feedback on your recent stay with us. We hope to see you again soon and have you experience another comfortable stay Kind regards Yuri Asst General Manager

4/10 Mediocre

Douglas, Castle Rock

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
This hotel was pleasing from the outside, but the rooms were small and worn. Decor was awkward and old and not complimentary to the exterior appearance. The bathroom was small, dated and cringy. Everything worked but it was not a comfortable stay.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Subramanian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice ambiance, great location, superb staff. There is no lift/elevator which makes it difficult if the rooms are on the upper floor. However, the staff is very helpful in taking luggage up if needed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Team el 27 mar. 2024
Dear Subramanian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

chi wing francis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff 'Star' is very sincere and helpful to solve my small problems of my stay. Thx.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Team el 27 mar. 2024
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Mediocre

Leyla

Viajó con su pareja
Le gustó: Servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We didn't receive the room we booked. The room we received was dated and nothing like it looked on the website. We made a reservation for high tea and when we showed up they had no record of it. Parking is limited. You have to reserve the heated pools/ spa which are private use only, but during our time other guests came in.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Gregory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Coffee machine should be improved in buffet. And in need of room updates; staff were fantastic and very helpful!
Se hospedó 3 noches en marzo de 2024

4/10 Mediocre

Robert

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Booked a suite and it was nothing like the photos posted online. Cobwebs from the lighting, missing paintings, peeling paint, stained furniture. Had to take a second look to make sure it was the same one I booked. Disappointed in the room in general. Location was close to everything and the staff was great. Wouldn't book again
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Mike

Le gustó: Personal y atención, servicios
Property very dated but clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Team el 4 mar. 2024
Dear Mike,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

10/10 Excelente

Clare

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great historic old hotel. Friendly staff. Nice accommodations.
Respuesta de Hotel Team el 4 mar. 2024
Dear Clare,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Aceptable

Christian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property in downtown Rotorua. The walls are not a noise proof as we would have liked.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Tom

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay for Tarawera Ultra. Lovely old building. Staff were helpful and friendly. Was a bit worried about the parking but paying for parking right out in front from Friday check in till Sunday checkout was only $11 and covered in one transaction on the parking meter.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Team el 4 mar. 2024
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bueno

Andrea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really beautiful old building, it was a wonderful place to visit, would love to come back
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Team el 19 feb. 2024
Dear Andrea,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 Bueno

John

Viajó con su pareja
This character hotel, mostly in the Victorian style, was a good value and centrally located. Rooms could use a refresh. This hotel is very central to the downtown area and just a short walk from lots restaurants, bars and shops. They don’t have much onsite parking, but there is plenty of free parking on one of the streets next to the hotel.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Team el 19 feb. 2024
Dear John,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 Mediocre

Harald

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Claiming that this property is 4 or 4.5 stars is an absolute joke. The room that I stayed in was extremely dated (not in a charming way). The bathroom is so old, no amount of cleaning can make it look clean so it looks like a dump. Very misleading star rating and as such, very overpriced. This should be a 2 star hotel room tops. I will say that the staff at the front desk were very nice, check in was easy and the location is great. That unfortunately doesn’t make up for the absolutely awful rooms. Hands down, worst rooms I have stayed in during my 4 week stay in New Zealand.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Team el 19 feb. 2024
Dear Steven,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 Bueno

Carol, Amherst

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quirky hotel. Very convenient
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Team el 19 feb. 2024
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Glynn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A real hidden gem.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

david, NANAIMO

Se hospedó 3 noches en febrero de 2024

4/10 Mediocre

Rodolfo

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The room needs very significant maintenance: furniture was old and partially broken, carpet old, torn, and worn. Also the bathroom requires some maintenance. The entrance and the exterior of the property is nice but the room is the opposite.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Colin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Although the property needs some work we saw plenty of evidence of that work being done.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Lorenzo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice Victorian style hotel. Restaurant and pub is connected, good breakfast option. Close to parks, attractions and restaurants.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Team el 30 ene. 2024
Dear Lorenzo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

Franziska

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 30 ene. 2024
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

Franziska

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 3 feb. 2024
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 Aceptable

Linda

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Interesting building but room in the old part was rather shabby. Seemed rather expensive for what you got. Bed was comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 24 ene. 2024
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

Laura

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Team el 30 ene. 2024
Dear Laura,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 Aceptable

Gabrielle

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Good location and the room was clean but was not happy with the staff. We were told at check in we had $25 credit for breakfast and we went for breakfast the next day asking if we had the credit but instead of having us wait while they checked they said everything was fine and led us to breakfast. It wasn’t until we finished breakfast did the manager then tell us we had no credit for breakfast and that $50 NZD would be added to our checkout bill. We didn’t mind that we didn’t have credit but there were multiple times someone could’ve told us especially before sitting us down for breakfast.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Team el 19 ene. 2024
Dear Gabrielle,Thank you very much for the time to leave us a review. I sincerely apologize for the confusion and inconvenience you experienced during your stay. Your feedback we can share with the team and management. We will keep improving our services. We look forward to seeing you again.

10/10 Excelente

Terry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff!
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Team el 17 ene. 2024
Dear Terry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

4/10 Mediocre

Mark

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The building is beautiful, but the rooms are not of a high standard. We paid $330 per night for two of us, and given the condition of the room, not worth this amount of money. The bathroom needs upgrading, broken tiles, peeling and dirty sealant around the shower, and poor lighting. The hotel did not have a working guest laundry, which was an issue as we had been travelling for 10 days before arriving and needed to do laundry. The staff were lovely, and very pleasant and the hot pool was great too.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Alex

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención
Staff were very friendly but this is an old property. No elevator. Aging design/bathroom. Very strong sulfur odor from the area.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Team el 24 ene. 2024
Dear Alex,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,Hotel Team

10/10 Excelente

Julie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful historic hotel. Only issue was that windows don’t open. Lovely location next to park and a five minute walk from dining options.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 9 ene. 2024
Dear Julie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hotel Team

10/10 Excelente

Poul

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Jaikumar, Novato

Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Elizabeth

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
When we arrived at the hotel, the male manager was extremely rude to us. He kept insisting that we had made a mistake on our booking and escalated the disagreement to a ridiculous level. He could have easily worked with us to remedy the situation. The hotel itself was fine, but the reception left a very bad taste in our mouths and we will not be returning again.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 9 ene. 2024
Dear Elizabeth,Thank you so much for taking the time to leave us a review. I'm sorry to hear about your negative experience at the hotel. Dealing with rude or unhelpful staff can be frustrating, especially when you're looking forward to a pleasant stay. It's unfortunate that the reception didn't meet your expectations, overshadowing an otherwise fine hotel. We look forward to seeing you again.Sincerely,Hotel Team

8/10 Bueno

Lyall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Team el 9 ene. 2024
Dear Lyall,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hotel Team

10/10 Excelente

jean, Saint Omer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Central Près des bains polynésiens et des jardins À deux pas du lac
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Team el 1 ene. 2024
Dear Jean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

8/10 Bueno

Sonam

Le gustó: Personal y atención
Great spot, a little quirky Not comfortable beds
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Team el 1 ene. 2024
Dear Guest,Thank you for the great review of our hotel! We inform the housekeeping to check for the bed. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

GARY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent place to stay. The rooms were comfortable. A short walk to lots of restaurants. The front desk and everyone were friendly and very helpful. We would love to stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Team el 3 ene. 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 Aceptable

kristen

Viajó con su pareja
No le gustó: Personal y atención
The property was highly rated in a desirable location. Our stay was below average. The room was on the first floor and we could hear the people above us every time they walked across the floor. The front desk person was clearly sick and unmasked. When we booked the private hot tub( which we weren’t told about until our second day) , it had a giant vacuum in it. When we told the front desk, she suggested we remove it ourselves. It was a premium price for substandard service. There was an employee named Star who provided excellent service. Can’t recommend and would not stay there again. Overall, not worth the money based on all the other options
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall great experience. The hotel felt very clean for its age. Hotel staff was excellent.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Team el 4 ene. 2024
Dear Chris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

Sagar, MILPITAS

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Elizabeth

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nga

Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Tony

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room dated. Glasses and cups dirty, even through in a cupboard. Faulty flush on the toilet and a power socket came out of the wall when unpluging my laptop. No nets on the window, so no privacy unless curtains shut. Also the room was off a short corridor to the balcony around the building. The pictures banged away all day with the breeze coming through. Complained and lost internet connection. No customer laundry, even though there's an iron and board in the room. Main hotel lobby is beautiful and clean, the room left much to be desired.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Edward, Arlington

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a gem! A classic Victorian hotel, with all the updates to make it comfortable and spacious! Food was delicious, with a class-A kitchen, and the hot mineral spas were a big plus. Situated in the center of Rotorua, it was one of the top hotels in which I stayed throughout New Zealand.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Team el 4 ene. 2024
Dear Edward,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 Excelente

David, Lake Forest

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

dustin

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Fun Place, Great Staff, Needs Facelift
Well run with nice staff. Property needs a make over.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Team el 4 ene. 2024
Dear Dustin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

4/10 Mediocre

Theresa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Liked the rustic nature. Didnt like that the appliances didnt work. AC leaked water on floor etc.
Se hospedó 3 noches en noviembre de 2023

4/10 Mediocre

Jennifer, Carlsbad

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Bathroom door was very difficult to open and noisy. Could hear all of our neighbors anytime they moved. Shower door leaked out the side. The bed was fairly uncomfortable and needed to be replaced. Holes in ceiling were not being patched. The tv was very small. For the price, I would expect more. Main area in hotel looked nice. We stayed three nights and wish we had booked shorter.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Scott

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very charming and unique victorian style property. It was old but very well maintained.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Dvija

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Staff were welcoming, parking easy on the road to the right of property(make sure to ask as the spaces in front of the hotel are ticketed) Lobby and restaurant look lovely and quaint so we were quite impressed but when we got to the room it was very dated and extremely small- not even space to lay down our suitcases to get stuff out. Bedsheets were clean but seemed to have hairs on them. Nice toiletries in bathroom. Massive tv. Potential to be amazing but not what I’d expect from a high star rated hotel. It did mention a thermal pool and sauna which unfortunately we had no time to use but could be lovely
Se hospedó 1 noche en noviembre de 2023