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Opiniones sobre Novotel Rotorua Lakeside

4.5 out of 5
Novotel Rotorua Lakeside
9-11 Tutanekai St, P O Box 348, Rotorua

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 400 de 1000 opiniones" "
Evaluación: 8 - Bueno. 333 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 159 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 70 de 1000 opiniones" "
Evaluación: 2 - Terrible. 38 de 1000 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

MARIA LUISA MARGARITA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todavía no me hacen el reembolso de lo que me cargaron por adicionales, pudieron 200 dólares, no use nada y aún no han devuelto nada al
Se hospedó 3 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien
Muy buena opción en Rotorua, donde en realidad no hay muchas opciones de hoteles. Muy buena ubicación

6/10 Aceptable

Andres

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones

8/10 Bueno

Alvaro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2017

8/10 Bueno

jose

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Ideal para la zona
Es un hotel muy bien ubicado muy cómodo y accesible las habitaciones son espaciosas y el desayuno es bastante completo sin duda lo recomendaria

10/10 Excelente

Helen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not for this time
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Karl

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room and hotel were fine, however having double beds in rooms is a thing of the past. Our double bed also dipped in the middle meaning partner disturbance was high. Queen or King sized beds would have fit in our twin room no problem. Strongly recommend upgrading as after all, when you stay in Queenstown you're out all day enjoying the activities and the room is essentially just a place to sleep. But we had the worst 3 nights sleep of our 2 week trip here.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Linda

Le gustó: Limpieza, personal y atención
Very disappointed we were not advised before we booked that the outside building was being cleaned and painted from 7am each morning. Cleaners directly outside our window with music blaring at 7.30am our expensive lake view morning coffee completely ruined by painters masking up our window. Was told we were advised by a note left in our room. A little bit late at that point to change venue!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room had a beautiful view of the lake. My kids loved being able to make fresh juice and smoothies for breakfast. The mineral pools were an added bonus. The rooms were clean and the staff was friendly.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

C Y

Viajó con su familia
Le gustó: Limpieza, personal y atención
The staff was super friendly and helpful, the location and the surrounding was great but the room was quite dated, a renovation is definitely required.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Sandor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Amber

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Graham

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
N/A
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Munasheel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Check-in took long
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Regis, Bora Bora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2024

2/10 Terrible

Anqi

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The only positive about this hotel is its location. The entire place probably hasn’t been refurbished since the 90s. Extremely dated and dirty. My cup had a lipstick mark on it. The tap was leaking. For a 4.5 star, it literally provided nothing - no bottled water, toothbrush, slippers etc. Nothing. King bed room did not provide a king bed, though they insisted it was a King in NZ (lol). It was most likely a double, at most (and very barely) a Queen. The pillows were old, flat and overall felt yuck. Worst experience ever.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Arunprasath

Viajó con su familia
It's Novotel! I expected a better service.. The stay is good - A comfy bed, nice complimentary breakfast.. No complaints there. But the carpet was dusty and stained.. Poor entertainment options on the TV. It's mentioned that we would be able to connect our phone to the Chromecast in TV. But it didn't work at all. A small microwave oven would have been pretty useful to the visitors. For the price being charged, it's just an ordinary room.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Katrina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff are nice
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Grant

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely noisy with bar over the road playing loud music until 1am and hotel scissor lift operating on exterior of building before 7am. A notice in room notified of exterior painting but not of noise and certainly we we not noticed prior to getting to room. Good location close to waterfront and restaurants. Parking is limited at hotel but free in nearby street. Hotel entrance confusing with exit blocked off and you need to reverse out from under reception veranda
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

David

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Kaijun

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Novotel is situated in a convenient location, with proximity to Rotorua Lake and Eat Streat. We stayed in two superior deluxe. The rooms are spacious and clean. Staff were friendly, especially the housekeeping team. Good facilities and amenities, although the building is not quite sound proof and the doors are quite heavy and big bangs heard across the corridor. The bathrooms are dated and our tap was quite hard to turn on/off. Pillows are in need to urgent replacement. Other than these small details to be look at, our stay were enjoyable. Breakfast was excellent with good presentation, choices and quality. Praises to the breakfast team for their hardwork and dedication. Will return for sure!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

yuichi

Le gustó: Limpieza, personal y atención
we enjoyed very much.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Kourtney, Alexandria

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property was dated and while the common rooms had been kept up, the guest room we were in was aged and not maintained very well.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Terre

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Staff was great and very helpful.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient and beautiful setting. Rooms are large and clean, although a bit dated. Wonderful breakfast buffet
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Julia

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Hotel is in need of a bit of refresh but overall clean and comfortable. Staff were very friendly and accomodating. We had our toddler with us and had some safety concerns. The shower mixer was loose and when we turn it on, it fell on to my toddler’s hand and cut his finger. It was only a small minor cut so we shrugged it off. The most concerning part was the windows in the room- there were two parts that were screwed on to joinery to prevent the windows from opening. One of them had a screw missing and my toddler managed to shimmy it off. Luckily the part at the top was still secure. The screws were very short and it really needs to be longer for strength. Reported to reception who got it fixed straight away. We read last year about a boy fell from a hotel floor as the glass panel was missing from a balcony so needless to say we did get a fright when our toddler easily detached a window safety device.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Palais

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Malcolm

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is looking a bit dated and worn.The shower in a bath is not the best when over 80yrs of age. Comfortable beds. Expected "secure" parking. To me, we paid for "street" parking - disappointed. Enjoyed the breakfasts.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Joe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very central to the bars and restaurants
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Hans

The bathroom is tired
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Greg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Katsuya

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Melanie

Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Laura

Viajó con su pareja
The rooms are very tired and dated. The carpet and wall need redoing.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Gabriel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything ... response time quick ... staff friendly and accommodating ... walking distance to and from activities ... delicious food ... variety of drinks ... shopping near by ... beautiful view of the lake ... can't say enough ... very pleased with whole experience ! Thank you !!!
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Meng

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not bad
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jeremy

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Nicolas

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The rooms are old and not very clean. The property is very well located, with amazing views.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Amir, Fort Collins

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place to stay.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Duncan

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Warm and friendly staff, great location very close to town and Eat Street. Rooms were old, bathrooms in need of updating with showers over baths and shower curtains still being used. TV channels kept cutting out and glitching. Uncomfortable beds, very soft. I don't think the room was worth the price. Breakfast buffet a bit disappointing. Nice gym, pools ok.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Erin

The location of the hotel is prime and in walking distance to the surrounding eateries. The hotel itself was just average
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Melanie

Le gustó: Personal y atención, servicios
Very good
Se hospedó 1 noche en enero de 2024

10/10 Excelente

JOSE CARLOS

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hi , very cool hotel .
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Darren

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Room in need of refurb, especially bathroom
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Hieny

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome hotel!
This is our fourth time here and has always been a lovely place to stay. We love the proximity to the lake, playground, and restaurants. Excellent breakfast and staff service. Thank you Novotel Rotorua.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Larry

Meals were adequate. Staff helpful. Parking as not free, unless you are Acor member. Thank goodness I am. Stayed a few years ago and it just seem a bit worn now.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Emad

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

BJ

Viajó por negocios
Se hospedó 3 noches en enero de 2024