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Opiniones sobre Birchwood Spa Motel

3 out of 5
Birchwood Spa Motel
6 Sala Street, Rotorua, Bay of Plenty

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 98 de 292 opiniones" "
Evaluación: 8 - Bueno. 113 de 292 opiniones" "
Evaluación: 6 - Aceptable. 67 de 292 opiniones" "
Evaluación: 4 - Mediocre. 10 de 292 opiniones" "
Evaluación: 2 - Terrible. 4 de 292 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Chevourne

Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Paula

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The owners could not speak English, it was very difficult to communicate with them. The photos on the website did not match what it really looked like. The 'spa' was cracked & very old. There was only 1 dishtowel & nothing to wipe the counters with. The website said that there was coffee & a plunger in the room, biscuits on arrival, hairdryer & toiletries - there none of those things, only a liquid soap dispenser. The bathroom looked nothing like the photo, the floor was old & stained. There was no nice shower cubical & no nice basin as per the photos on the website. Very disappointing.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Anju

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jerry

Poor internet connection and no air conditioning system installed on the unit.,
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Andrew

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a dated property but well maintained and clean. Also great value and very well located to all the great things Rotorua has to offer.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Clinton

Viajó con su familia
Property was good, owner was very kind. Only negative was that the wifi was poor annd unstable and dropped frequently.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mollie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Karen

Le gustó: Comodidad de la habitación
Tired, but comfy and budget friendly
This is a slightly tired and dated motel, but for the price paid we cannot complain. The “spa tub” bath has seen better days , and we would not have wanted to sit in it, but for showering it was acceptable. We slept very well as the bed was surprisingly comfortable.
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Jean

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Cleanness is not very good and needs a lot of work done in the bathroom area toilet seat was broken and I had my 4yr daughter that was scared to sit on the seat. It’s disappointing this property staff were friendly but rooms definitely need work and upgrading.
Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Louise

Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They tried to put me into a cheaper unit when I paid for the studio with outdoor tub. Got into the unit and the tv didn’t work the taps on the spa tub was stiff and not working properly and the shower only had two settings cold or nothing. Never come back again.
Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
Staff were friendly and room was clean. There was no sky tv which was advertised online. The wifi connection horrible. The room didn't have milk in the fridge. Had to wait couple of hours. The bathroom could use some TLC. The shower head was rusted and corroded needed to be changed.
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
Nearby traffic noise was terrible, particularly trucks in early morning hours.
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice motel, there was some noise from trucks at night.
Se hospedó 2 noches en enero de 2021

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
Overall this wasn’t a bad motel to stay at, but found it very dated and the garden’s unkept
Se hospedó 1 noche en enero de 2021

6/10 Aceptable

Jack

Se hospedó 2 noches en diciembre de 2020

10/10 Excelente

Phillip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just Great
Great place at a great price. Room was plenty big and double spa bath is great to relax in. Also off the Main street so quiet. Very good value and would stay again on next trip to Rotorua
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Marc, Auckland

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked the spa pool although water was never that warm
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Marion, Waikato

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location. We were able to book in about 12:00. That was really good. Friendly. Overall very happy. Only thing extra there could have been is we would have appreciated a bit of milk in the frig for coffee etc.
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Naay, Hamilton

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Owner was very helpful and assisted promptly. The room had a comfortable feeling to it, no complaints from me! I’m actually sad I couldn’t stay any longer than what I did, I tried to book again for a fortnight’s time but it was booked out. My favourite would have been the tub 👌😁
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2020

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and spacious rooms, the jet spa was fantastic.
Se hospedó 1 noche en julio de 2020

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en julio de 2020

8/10 Bueno

Rob, Pahiatua

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Plenty of space for children, clean and warm. Well appointed kitchen for self catering.
Se hospedó 1 noche en julio de 2020

6/10 Aceptable

Mz

Se hospedó 1 noche en julio de 2020

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The spa pool was great. It laked any form of kitchen other than a microwave with no bench to do anything else let alone wash any dishes
Se hospedó 1 noche en junio de 2020

8/10 Bueno

R D

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was great relaxing in the spa bath. The staff at check in was very good. It was a nice bonus having two cookies in the room as well as the usual tea and coffee.
Se hospedó 1 noche en mayo de 2020

6/10 Aceptable

Trevor

Very Average
Stayed 2 nights, upon check-in was given some milk for our room. The next day, there was no milk in our room, so proceeded to reception, to be told by the receptionist that they do not hand out milk on the second night. How pathetic
Se hospedó 2 noches en marzo de 2020

2/10 Terrible

HJM

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A very bad experience the stay at this place
When checking in, there were non speaking or reading english people at reception, was a very confusing situation. Complained about the toilet cistern, was broken and making a continuous high pitched noise after the first night. supposed to be fixed the same day, not so. Was told they couldn't do anything about it as it was old and broken, they wouldn't lay awake because of it , so shouldn't I . After a bid of a heated discussion told the man to leave my room ,and solve the problem the next day this was at night. Next day I was offered a different room. If the money was not already taken from my visa account I would have walked away. The room was two nights rehired again, to different People, without the problem being solved , the People complained about the problem, but were told nobody else had complained about the problem. I would never recommend this place to anybody, as they are no professional people that know how to deal with customers , and charge money for sleepless night . My brother and sister in law were offered two bars of chocolate when we were leaving . a very bad experience
Se hospedó 5 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Accessibility. Didn't like the flying of the flag of China next to the NZ one. If that had a tourist function, fine, but I suspect it was more of a political statement, yet more evidence of the creeping, insidious reach/infiltration of our country by a vile, un-elected Communist clique. For that reason, I won't be staying there in the future.
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

RB, Sydney

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clse enough to the MTB trails. They bike path there is very clsoe to ride to the trail head.
Se hospedó 3 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Close proximity to town old but tidy friendly stsff
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Tracy

Le gustó: Personal y atención
No le gustó: Limpieza
Helpful manager on site
Toilet leaked. Fixed promptly by management. The people upstairs left the tap on and flooded their unit. Our unit bathroom floor was wet. Management was very apologetic.
Se hospedó 2 noches en febrero de 2020

6/10 Aceptable

Gina’s

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
# Sound proofing spa areas with plants/climbers? # Toilet door should be a slider, very awkward to step in and close not very impressed. # Spa was lovely Alas really noisy. # please have tv batteries checked. # Front and back doors were left open for a breeze to come through, pleasant, no air con. # Traffic noise wasn’t that annoying. # Reasonable parking access. Overall we had a very pleasant rested night.
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Harry, Auckland

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Road noise from main road if door or window left open. No cooking facilities for price $130 per night. Microwave on shelf under TV so is kettle which is dangerous if not compliant. Tiny shelf with two glasses, two cups, tea, coffee, spoons no cutlery all crammed in. Large bathroom. Tall cupboard containing only ironing board and blanket uses too much space that could be used to insert kitchen bench and cooktop. It is just a small ensuite unit. There are better for price but they were booked out Cramped unit. Bonus was spa bath on patio. Cleaning staff very helpful and friendly. Man in office a bit cold
Se hospedó 2 noches en febrero de 2020

6/10 Aceptable

Naoyuki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent value for money. The property was a little dated but the size of the room was large, the extras of cutlery, crockery, teas, coffee, milk and biscuits were great. The spa was fantastic after a hot 30 degree day. For the price I definitely recommend this motel.
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Bernice

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable clean tidy
Very comfortable bed, tidy and clean units everything i needed but better toileteries would help when you forget the soap and dont know whats in container..smelt yuck. lots of sign language to sign in as English not spoken was not a good arrival look!
Se hospedó 4 noches en enero de 2020

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en enero de 2020

8/10 Bueno

Cliente verificado

Se hospedó 6 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Darryl, Perth, Australia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check-in. Spa was a bonus. Shower water pressure not great.
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Given its position next to heavily used road it was quieter than I thought it would be, small maintenance issue fixed promptly, only minus would be the weak shower pressure but I would stay again.
Se hospedó 2 noches en noviembre de 2019

6/10 Aceptable

Natasha

Se hospedó 1 noche en octubre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
NZ Trip
Great location with good service. But the condition is poor. average clean.
Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2019