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Opiniones sobre SureStay Hotel by Best Western Rossland Red Mountain

2.5 out of 5
SureStay Hotel by Best Western Rossland Red Mountain
1199 Hwy 3B, Rossland, BC

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 94 de 218 opiniones" "
Evaluación: 8 - Bueno. 85 de 218 opiniones" "
Evaluación: 6 - Aceptable. 25 de 218 opiniones" "
Evaluación: 4 - Mediocre. 7 de 218 opiniones" "
Evaluación: 2 - Terrible. 7 de 218 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lynal

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good value for the price
Se hospedó 3 noches en mayo de 2024
Respuesta de Michael Browell el 24 may. 2024
Hi Lynal, thank you for your excellent review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us. I hope you stop by again soon. Have a wonderful day.

8/10 Bueno

Cassandra

Le gustó: Limpieza
Good place to stay for a few nights.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Service Manager el 22 may. 2024
Hi, Cassandra. Thank you for leaving a review of the SureStay Hotel by Best Wester Rossland Red Mountain. I'm very pleased that you enjoyed your stay with us and hope you'll stay with us again soon. Have a terrific day.

2/10 Terrible

Ryan

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 17 may. 2024
Hi Ryan, I'm sorry that you didn't enjoy your stay with us. I hope you'll stay with us again soon so we can exceed your expectations. If you would be willing to let us now what went wrong during your stay so we can correct it, I would be very grateful. Have a fantastic day.

8/10 Bueno

Drew

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 24 abr. 2024
Hi, Drew. Your review is appreciated. I hope to see you again soon. Have a terrific day.

8/10 Bueno

Joel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very friendly, room was nice. Very quiet and convenient being right next to the border and close to town. Limited options for the tv and breakfast food wasn’t fresh.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 24 abr. 2024
Hi, Joel. Thank you for your review. I'm happy that you enjoyed your stay with us and hope you'll stop by again soon. Have a fantastic day.

10/10 Excelente

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 16 abr. 2024
Hi, Derek. Thank you for your excellent review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm extremely happy that you enjoyed staying with us. I hope you'll stop by again soon. Have a wonderful day.

8/10 Bueno

Lonny

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and close to town. Comfortable bed, pillows. coffee good in am. After hour checkin by phone was odd re giving visa by phone at night outside of hotel awaiting a drive up employee to hand out keys.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Manager el 13 abr. 2024
Hi, Lonny. Thank you for your review. I hope you'll stay with us again very soon. Have a wonderful day.

8/10 Bueno

Alana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room and hotel was nice and clean. However, if you plan to use the hot tub, bring an old swimsuit. The chlorine levels were so high it burned our eyes and bleached our swimsuits. We now need new suits! Otherwise, it was a pleasant stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 11 abr. 2024
Hi Alana, thank you for your review. I appreciate your feedback and look into your concern. I look forward to seeing you again in the near future. Have a fantastic day.

10/10 Excelente

Lynal

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good value for the price. Just a little outside Rossland but a short walk into town. Very close to the ski hill without the resort price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 2 abr. 2024
Hi Lynal. Thank you for your review. We pride ourselves at providing a clean and comfortable stay for an affordable price. I'm overjoyed that we achieved that and look forward to seeing you again very soon. Have a wonderful day.

6/10 Aceptable

Kimberley

Viajó con su pareja
Convenient to Red mountain but everything closes early in Rossland even on a Friday night.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Service Manager el 26 mar. 2024
Hi Kimberly. Thank you for your review. I look forward to seeing you again in the future. Have a fantastic day.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy and convenient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 25 mar. 2024
Hi James, thank you for your kind review. I'm delighted that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and hope you'll stop by again soon. Have a terrific day.

10/10 Excelente

Christopher

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to skiing. Michael, the manager, was very helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Service Manager el 25 mar. 2024
Hi Christopner, thank you for leaving a review. I appreciate the feedback and am very pleased you liked staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you stay with us again soon. Have a fantastic day.

10/10 Excelente

Frank, Gloucester

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very reasonable, standard motel rooms on highway less than a mile from Rossland and easy drive to Red Mountain. Has a very nice rooftop hot tub and offers continental breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 23 mar. 2024
Hi Frank, thank you for you excellent review. I'm overjoyed that you ejoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Have a wonderful day.

10/10 Excelente

Zachary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Neat
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Service Manager el 19 mar. 2024
Hi Zachary, I appreciate your excellent review. I'm very happy that you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again very soon. Have a wonderful day.

10/10 Excelente

Kelsey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome affordable option for staying in Rossland! Staff were very friendly and accommodating, room was clean and bed comfy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 20 mar. 2024
Hi Kelsey, it was a pleasure hosting you at our property. Thank you for your kind review. I'm very pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and look forward to seeing you again soon. Have a wonderful day

10/10 Excelente

Christian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, friendly staff and close to Red mountain
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Service Manager el 19 mar. 2024
Hi Christian, thank you for your kind review. I'm pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn, and look forward to hosting you again soon. Have a fantastic day.

10/10 Excelente

John

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Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Manager el 12 mar. 2024
Hi John, I appreciate your review tremendously. I'm very please you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mountain. I look forward to seeing you again very soon. Have a wonderful day.

10/10 Excelente

Dawnya

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Manager el 2 abr. 2024
Hi Dawnya. Thank you for your review. I'm very happy that you enjoyed staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again soon. Have a terrific day.

8/10 Bueno

John

Breakfast was below average
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Service Manager el 6 mar. 2024
Hi John, thank you for your review. Your comment has been passed on to management. I hope you have a fantastic day.

8/10 Bueno

Jennifer

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Service Manager el 13 feb. 2024
Hi Jennifer, thank you for staying at the SureStay Hotel by BW Rossland Red Mtn. I appreciate your review. I'm very happy you enjoyed your stay and look forward to hosting you again. Have a terrific day.

8/10 Bueno

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient setup. Nice remodeling since Casa Alpina. Friendly staff. Affordable. Wish there were more books to hang ski gear in the room and the hot tub had real jets.
Se hospedó 5 noches en febrero de 2024
Respuesta de Michael Browell el 8 feb. 2024
Hi Patricia. I'm pleased that you enjoyed your stay. Thank you for your feedback. I appreciate it and will pass it along to management. I hope you'll stay with us again soon. Have a wonderful day.

10/10 Excelente

Meredith

Great location, clean and friendly staff!
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Service Manager el 7 feb. 2024
Hi Meredith. I'm very happy that your enjoyed your stay with us at the SureStay by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Don't forget to look into our stay and play packages for our local golf courses this summer. Have a terrific day!

8/10 Bueno

Allene

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Service Manager el 20 mar. 2024
Hi Allene, thank you for your kind review. I'm glad that you had a pleasant stay with us and look forward to hosting you again. Have a fantastic day.

8/10 Bueno

Darrell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en enero de 2024
Respuesta de Guest Service Manager el 1 feb. 2024
Hi Darrel, thank you for your review. I'm pleased that you enjoyed your stay. I hope you'll stay with us again soon. Have a wonderful day.

2/10 Terrible

Cassandra, Spokane

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations Manager el 30 ene. 2024
Hi Cassandra,I was hoping to speak with your about your stay. Any details you're willing to share would be greatly appreciated. Please reach our directly to the property and speak with our front desk manager. I hope to hear from you soon.Thank you.

8/10 Bueno

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Service Manager el 31 ene. 2024
Hello Nicole, thank you for your kind review. I'm very happy that you had a pleasant stay. I look forward to hosting you again. Have a fantastic day

10/10 Excelente

kevin

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Manager el 31 ene. 2024
Hi Kevin, thank you for your excellent review. I'm extremely pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I look forward to seeing you again. Have a wonderful day.

8/10 Bueno

ERIK, Ellensburg

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room space for two queen beds was a bit small.
Respuesta de Guest Service Manager el 27 ene. 2024
Hi Erik, thank you for your review. I'm glad you enjoyed your stay overall, and will take your comment into account. We appreciate all feedback as it helps us to improve the guest experience. I hope we'll see you again soon. Have a terrific day.

10/10 Excelente

John

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice little place to stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Manager el 20 ene. 2024
Hi John, thank you for staying at the SureStay Hotel by Best Western Rossland Red Mountain. Your review is greatly appreciated. I'm very happy that you enjoyed your stay with us, and hope to see you again soon. Have a wonderful day.

10/10 Excelente

Ada

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services Manager el 11 ene. 2024
Hi Ada, thank you for your review. I am very happy that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again very soon. Have a fantastic day.

10/10 Excelente

Brian

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean and comfortable with all the important amenities. The tub/shower was ok except for the water turning cold in the middle of a shower - good thing I go for a cold plunge every day. Breakfast in the dining room was simple and nutritious.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 28 nov. 2023
Hi Brian, thank you for your kind review. I'll have someone look into the shower going cold as that is abnormal. I hope you'll stay with us again soon. Have a terrific day.

10/10 Excelente

Pat

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 11 nov. 2023
Hi Pat, thank you for your kind review. it's greatly appreciated. I'm very glad you enjoyed your stay, and hope you'll stop by again soon. Have a terrific day. -Manager

10/10 Excelente

Rhonda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Renovated motel, lots of space in the room, neat and tidy and everything we needed. The outdoor hot tub is in a little gated area and didn't have a bathroom attached, so the ambience wasn't awesome, but the hot water still was! Good view of the land from up at the motel (we stayed on the backside) Evening front desk attendant was friendly and funny and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael Browell el 7 nov. 2023
Hi Rhonda, your review is appreciated. I'm very glad that you enjoyed your stay and our hot tub. We update things regularly so check back for more renovations. We look forward to seeing you again. Have a terrific day.

6/10 Aceptable

Megan

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
If you have mobility issues I highly discourage your stay here in the winter. They do not plow their parking lot of snow and allow it to get very unsafe. Their policy is to let the snow melt, which it did not while I was there. I did not feel like they were considering their customers safety and this is an ableist mind set. Hot tub was dirty and the room was only kind of clean, many areas not being wiped for a while.
Se hospedó 3 noches en octubre de 2023
Respuesta de Michael Browell el 7 nov. 2023
Hi Megan, your opinion is important to us, and we appreciate your feedback. Thank you for staying at our hotel. We would love to see you again so we can exceed your expectations. Have a wonderful day.

2/10 Terrible

Vance

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stairs to the upper level was out of service and the Continental breakfast didn't open until 7 so if you worked no breakfast should open at 6
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael Browell el 28 oct. 2023
Hi Vance, thank you for your review. We appreciate your feedback. Have a fantastic day.

10/10 Excelente

Kerry-Ann

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 11 nov. 2023
Hi Kerry-Ann, I'm happy your stay was enjoyable. Thank you for your excellent review. We look forward to hosting you again. Have a fantastic day.

8/10 Bueno

Verm

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Clean well kept rooms.
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael Browell el 12 oct. 2023
Hi, Vern. Thanks for you review. I'm happy that you enjoyed your stay, and look forward to seeing you again soon. Have a fantastic day.

10/10 Excelente

Felicitas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to downtown
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michael Browell el 10 oct. 2023
Hi Felicitas, thank you for your kind review. I greatly appreciate you excellent score. I am very happy that you enjoyed your stay and look forward to seeing you again soon. Have a terrific day.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Standard and well kept property. Everything was clean and in its place. Note that check-in after a certain time (9pm?) will require a phone call and a bit of a wait. View around the property is nice. Overall, no complaints.
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael Browell el 5 oct. 2023
Hi, David. Thank you for your kind review. I'm pleased that you enjoyed your stay, and I look forward to seeing you again soon. Have a terrific day.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff and very nice rooms.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michael Browell el 29 sept. 2023
Hi, Paul. Thank you for your kind review for our staff. Your review is greatly appreciated. We look forward to seeing you again soon. I hope you have a fantastic day

8/10 Bueno

Ernie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Michael Browell el 14 sept. 2023
Hi, Ernie. Thank you for your very kind review. I'm extremely happy you enjoyed your stay. I look forward to hosting you again. Have a wonderful day.

4/10 Mediocre

Nolan, Kelowna

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff is hit and miss here. The guy is much friendlier than the young gal! She cared zero on my golf story! What a waste of time just starting to talk to her on that it was! The hot tub has one of six jets that are powerful enough and NOT one plastic chair so you have to put your towel and shirt etc on the ground! I did not like this! Breakfast options are cereal and toast and muffin pretty much ONLY. Ran out of juice early into the 7 am to 9 am short time to even get breakfast. Can factor in say bananas and hard boiled eggs etc, yes? Was down to very last yogurt too! I can deal with very super limited breakfast options but cannot deal with the laziness of not keeping the outside clean and up to standards and up to PAR at least! Cig butts everywhere! There was an invention called the broom so long ago for use in such cases of other guest's utter ignorance! Cannot say to be rushing back! Internet was even super slow and lagging! That is the very least to offer guests these days I think.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Michael Browell el 14 sept. 2023
Hi, Nolan. Thank you for your review. We take all of our reviews very seriously. Especially critical ones as they help us to improve the guest experience. I hope you will choose to stay with us again so we can exceed your expectations. Have a fantastic day.

10/10 Excelente

stan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good clean with friendly and helpful staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael Browell el 31 ago. 2023
Hi, Stan. I really appreciate your review. Thank you for your kind words for our staff. We pride ourselves in providing clean accommodations at a reasonable rate. I look forward to seeing you again. Have a fantastic day.

8/10 Bueno

Melissa

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pros: Nice hotel, was able to get an upgrade to a king bed, clean, small jacuzzi hot tub outdoors available, friendly staff, pet friendly. Couldn’t hear the road traffic either. Cons: Booking for 2 adults and one baby I was only given the option for a room with two double beds (we had a playpen for baby), to book the king it had to only be 1 person staying the night for it to show available to book, the bathroom was extremely small with the sink outside in the main room. Very shallow tub as well (although great for small kids).
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael Browell el 23 ago. 2023
Hi, Melissa. Thank you for your review. We look forward to seeing you again. Have a fantastic day.

8/10 Bueno

Harriet

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Comfortable bed, great smelling bathing products, small accommodations but kept in great shape.
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael Browell el 18 ago. 2023
Hi, Harriet. Thank you for your kind review. I'm very happy you enjoyed your stay. We look forward to seeing you again. Have a wonderful day.

10/10 Excelente

Troy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and modern. Bed was very comfortable. I would definitely stay again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Michael Browell el 16 ago. 2023
Hi, Troy. Thank you for your excellent review. We hope you'll stop by again soon. Have a fantastic day.

10/10 Excelente

Tami

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
room was clean and well equipped for our needs.
Se hospedó 1 noche en julio de 2023
Respuesta de Michael Browell el 5 ago. 2023
Hi, Tami. Your kind review is greatly appreciated. I'm very happy to hear that you enjoyed your stay with us. We pride ourselves with providing a clean comfortable stay for a reasonable price. We look forward to seeing you again soon. Have a wonderful day.

10/10 Excelente

sheree G

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This Property is an older style 2 story motel that has been renovated It is well looked after and the staff was pleasant .The room was small but clean and the Bed was comfortable .Complimentary brkfst.was adequate . The cost was reasonable for the one night and I would return again .
Se hospedó 1 noche en julio de 2023
Respuesta de Michael Browell el 3 ago. 2023
Hi, Sheree. I'm very happy that you enjoyed your stay with us. I appreciate your excellent review. I hope you'll stay with us again. Have a terrific day.

6/10 Aceptable

Cathy-Ann

Viajó con su familia
The property was close to my fathers. Enjoyed the continental breakfast. Rossland museum was right across the street. Gas station right next door, which was convenient. Room had an odor which smelt a little of wet dog.
Se hospedó 1 noche en julio de 2023
Respuesta de Michael Browell el 3 ago. 2023
Hi, Cathy-Ann. Thank you for your review. We like feedback both good and bad as it helps us to improve the guest experience. We hope you'll stay with us again. Have a fantastic day.

6/10 Aceptable

Derek

Ok
Se hospedó 1 noche en julio de 2023
Respuesta de Michael Browell el 3 ago. 2023
Hi, Derek. Thank you for your review. Have a terrific day.