I wanted to love this rental as much as the previous reviewers, but I just can't give it the highest ratings. The location is spectacular. It is on the 4th floor, which means it's nice and quiet. Communications with the management team, check in, check out, etc were easy.
We had numerous maintenance issues -- a toilet seat was loose so the seat slid around, a bedroom door handle was super loose, the light over the mirror in the bathroom was out. These items were obviously not urgent, but they were addressed within 24 hours.
The hot water went out (we were warned it would go out at 8am due to work on gas lines) but that evening we still had only cold water. They didn't come and fix it until 5 pm the following day -- they guy who came to fix it was friendly and helpful and had it working within a few minutes -- it just needed to be reset.
The kitchen is beautiful but sparsely supplied with utensils and plates, etc. We rely on kitchens because our daughter is celiac, but this was the most poorly outfitted kitchen we had in Italy. Also the appliances (microwave, toaster) only worked with one outlet on the opposite side of the kitchen, and the plugs had to be held in the socket while the appliance was running.
Finally, the patio was a huge disappointment -- the space and the furniture were nice, but the plants are all dead and the pots filled with weeds.
We had a great stay, but for these prices the unit and patio should be in much better shape.
