4 habitaciones, ropa de cama de alta calidad y colchones Tempur-Pedic
Ver disponibilidad

Opiniones sobre Ramada by Wyndham Rome / Verona

3 out of 5
Ramada by Wyndham Rome / Verona
200 S James St, Rome, NY

Opiniones

6,0
Evaluación: 10 - Excelente. 91 de 697 opiniones" "
Evaluación: 8 - Bueno. 183 de 697 opiniones" "
Evaluación: 6 - Aceptable. 174 de 697 opiniones" "
Evaluación: 4 - Mediocre. 114 de 697 opiniones" "
Evaluación: 2 - Terrible. 135 de 697 opiniones" "

6,4/10

Limpieza

6,8/10

Personal y atención

5,2/10

Servicios

5,8/10

Estado de la propiedad e instalaciones

5,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alida M

Viajó con su pareja
Personas hablando muy fuerte y fumando cerca de mi habitación,todo el humo entró a mi habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Casimiro

Viajó con su pareja
Very good
Se hospedó 1 noche en julio de 2023
Respuesta de Mike el 27 ago. 2023
Dear Casimiro,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. It is always a pleasure to receive positive feedback.Warm Regards,Mike Khan,GM.

8/10 Bueno

Jose m

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Wellington

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good
Not as bad as i thought it would be ! Friendly staff and good service and the denis in the hotel was really convenient
Se hospedó 2 noches en junio de 2018
Respuesta de M. Paghdal el 13 jun. 2018
We are glad that you enjoyed your stay. Thank you, and we hope to see you again soon!

6/10 Aceptable

Tyler

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mike Islam GM el 2 may. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not exceed your expectations. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Clarian, Rochester

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 1 may. 2024
Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience at our hotel. We enjoyed having you stay with us and hope to see you again soon!

2/10 Terrible

Wendy

Viajó con su pareja
No le gustó: Servicios
This is an old hotel. It smells clean but my socks were quite dirty from the floors in our room. Not worth the money. Staff was okay.
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 15 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

john

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Dirty rooms, had a change rooms in the middle of the night due to a water leak. At 8 am our neighbor, who apparently lived at the hotel, started blaring music which could be heard clear as day due to the super thin walls. Front desk knew nothing about the area and recommended a restaurant to us that was out of business. Literally boarded up. He said it was “the most popular restaurant in town”
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 15 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that due to a plumbing issue we had to move you during your visit and that your neighbor was inordinately loud. We do apologize for any inconvenience you experienced. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jacqueline

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely ateotious discusting dried bloon in my room molded tiles in bathroom stunk to high heavens floor sticky
Se hospedó 2 noches en abril de 2024
Respuesta de Mike Islam GM el 15 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Aceptable

carl

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 15 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

4/10 Mediocre

Steve

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
We were given the key to a room already occupied. The room smelled. The microwave didn't work properly. The shower temperature went ice cold without warning. And the drain regurgitated brown water.
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 15 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Mediocre

Lorrayne

Viajó por negocios, Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Sooooo old and in absolutely TERRIBLE CONDITION 😳😩 Looked nothing like it was portrayed on the website ‼️
Se hospedó 1 noche en abril de 2024
Respuesta de Mike Islam GM el 9 abr. 2024
Thank you for taking the time to leave feedback regarding your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Mediocre

Marissa

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Not a family friendly hotel. Our room was very dirty and the comforter had many stains on it. Will never stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Mike Islam GM el 9 abr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Juan

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike Islam GM el 26 mar. 2024
Thank you for taking the time to leave a review. We are happy to hear that you had a pleasant experience with us and hope that you come and visit us again!

2/10 Terrible

connie

No le gustó: Personal y atención, estado de la propiedad e instalaciones
I did not stay at this property after I was approached by two different people from the streets, asking me for money while I was unloading my car. One of the individuals then walked into the the hotel in the rear of the building, after I gave a No for an answer. Did not feel safe here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike Islam GM el 18 mar. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

valerie

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Terrible looking. Run down. Think people live there. Never walked into room. Got scared after check in and even though I literally went to my car and went back into lobby and said it was too unsafe and dirty the man would not refund any part of the money paid. I NEVER even walked in room and had key 10 mins and he would not help me out!! Absolutely terrible!
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

andrew

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jeremy

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Next to busy road. Noisy all night. People screaming and picking from dumpster outside. No coffee. No breakfast. Expensive for the lack of amenities
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Amanda

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
When I went to have a shower, the shampoo bottles were half full which means the maid didn’t replenish them. Also there was no Kleenex in the bathroom. The maid also didn’t clean our room when we left, we came back to our garbage still full and no clean sheets/towels. There was very little staff and they were hard to find so it was difficult to speak to someone to resolve these issues.
Se hospedó 2 noches en enero de 2024
Respuesta de AD el 21 ene. 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback and taking the necessary precautions. We hope to have the pleasure of welcoming you back soon.If you have any further feedback or suggestions, please do not hesitate to reach out to us. We are always looking for ways to improve our guests’ experience.Best regards, Ramada INN.

2/10 Terrible

KM

Viajó por negocios
Le gustó: Servicios
No le gustó: Personal y atención
Was not happy with the front desk. I have been staying here for weeks during the week due to my job. I was booking my stays thru Expedia. This time the Expedia site was down. So when I called the front desk they gave me a rate which wasn't as good as Expedia's. However, when I arrived to check in the rate was incredibly higher yet. When I asked to speak with a manager I was told that there wasn't anyone on duty that could help me at that time. I would not come back and stay here however I needed too due to my job. Hopefully this stay is better then the last.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

John

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property was very dirty. Rooms had mold in the bathroom. Sheets on the bed were dirty with whatlooked like blood stains and the chair was dirty and fabric coming off.

4/10 Mediocre

Lauren

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Paragbhai

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Sherri

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very unsafe property. I was afraid to get out of my car. There were rodent traps all around the building, and some people going through a dumpster. No communication from front desk or management even though I left multiple messages. I left and went to a different hotel.
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Lucia

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I had a hard time going around, many corridors and doors. Was expecting a different kind a building like other Ramada hotels, cleaning needs improvement
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

John

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Jeremy

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Biohazard - SEE PHOTOS
Biohazard. It looked like some spluged on he bedside light. I was scared to call the front desk because the phone looked like it hadn't been wiped off since Obama was in office. I'm pretty sure there was a pubic hair stuck to the #3 button
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Allan

Viajó con su pareja
Le gustó: Personal y atención
Property was very dated. Bathtub was dirty. Staff was pleasant and accommodating.
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Caroline

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Need some love and very noisy
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Creepy neighborhood.
This place gets two stars only because the room was large and clean. The rest was weird. Poorly marked office, rude clerk. The entry around the back was not easy to find and the hallways and ground were simply creepy. Also creepy was the neighborhood. I walked to a restaurant and was accosted by a psychotic woman. On my way back I watched a junkie get arrested in the drug store across the street. I also notice that it seemed to be in a high drug using area with junkies on bicycles all around.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Britt

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Filthy hotel, bugs everywhere. The floor was sticky, the entire bathroom was not cleaned. It looked like no one has EVER cleaned this place. The only good part of this hotel was the Denny's attached to it. Bad part of town.
Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

Donna

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not a great choice
The nicest thing I can say is that the bed was comfortable. The common areas of this hotel were filthy. When we awoke in the morning, there was no hot water for showers or washing up. There was no one answering calls and no one at the front desk to address my concerns.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Georgyann

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DISGUSTING!!
I booked on Hotels.com and booked a Queen Double Suite Room that was advertised. This room was priced slightly higher than the Queen Double Room. I understood that I would have to pay $25 extra because of my pet. I called the hotel to confirm my reservation/room. Not once did he mention on phone that they DO NOT have SUITES. I get to the hotel and was inform by desk clerk don't know why that's on website when we DO NOT have SUITES. I said okay fine, I 'll take Queen double for the lower Price. He then informs me it's the same price. really because it wasn't on website, but nothing I can do. I'm there its already 11pm and raining and me and my dog were tired. So he says I have to give you Pet room. Now what does that mean? Oh I found out. It's a disgusting nasty old out-dated room. I was so disgusted. I did not want my dog to even walk around on that floor. Luckily he is a Chihuahua so I was able to confine him to the bed the entire time. He only got down to eat and right back on bed. I didn't even want to take shower, I wore (as I do in hotels) my waterproof slides. Also was sooo happy I (as I often do with these lowbudget hotels) brought my own Sheets and Comforter to put on the outside of the bed. I only stayed there because the hotel I usually go to was booked and they was only one close enough that accepted Pets. I even left the night before Checkout I was so over that hotel/room. I pray never have to use them again!
Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

elizabeth

The rooms were clean and beds comfortable but the outside areas were rundown and people were smoking in outside areas.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very courteous and welcoming. Room was in good condition. I had a problem with the coffee pot and they replaced it with no hassle. Would stay there again.
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Seth

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cockroachs and would give my money back
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

James, Memphis

No le gustó: Personal y atención
Asked for replenishment of supplies like toilet paper, etc. And no one did squat
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Sharon

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Unsanitary conditions
Booked the Ramada by Wyndham in Rome NY for my adult daughter and her friend for 9/23/23 for a visit to Turning Stone Casino. When my daughter checked in, she immediately noticed that the hotel appeared unsafe. There were several hotel guests screaming and arguing with each other at the entrance of the hotel. There appeared to be a homeless person living in the hotel parking lot next to the dumpster. The common areas were dirty, with stains and dead bugs in the hallways. Their guest room was dirty and foul-smelling. The bedding and pillows were stained yellow. The floor was visibly dirty, stained, and sticky. The bathtub had black stains all over it. My daughter spoke to the front desk about the conditions of her room and they told her there was nothing they could do. She then informed them that she could not stay there under those conditions and requested a refund. She was onsite for only about 15 minutes between check in and check out. They declined to issue a refund. I also contacted the owner directly and he declined to issue a refund.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Charles

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I want a full refund, this place was terrible! 1. Dirty floors, 2, no bath mat, 3. ceiling had water damage, 4. lampshade broken, 5. dirty tub, 6. spider webs behind curtains towards the floor, 7. no complimentary coffee or drinks, 8. no continental breakfast, 9. tv out of focus-not HD, 10. bathroom so small couldn't undress or dress in it, 11. nightstand lights had 75 or 100 watt, blinded you!! Coming back home from New England stayed in a Hampton by Hilton in Victor NY for less money and every thing about it was a CLASS ACT!
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Kristine

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
During a 4 day stay, there was only 1 cleaning of room and only when I requested. I am willing to keep towels for a few days, but do expect bathroom to be cleaned and resupplied daily. floor was swept only when I requested on 3rd day. Comforter on bed had a large stain which I reported but comforter was not changed. Very disappointing facility and service for a Ramada Wyndham.
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Norma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

James

Le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

James

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bed very uncomfortable, a/c very loud , tv didn’t work 😡
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Pascual

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dirty, old, smells bad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Esteban

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good experience, nice night.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Mary

No le gustó: Estado de la propiedad e instalaciones
Never again
Guess I should’ve paid more attention to the reviews. The lobby was dirty and hotel in general was in disrepair. Bathtub looked like it was patched with JB Weld and the faucets were awful. We will pass on this hotel in the future.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Marianne

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Mable

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were rude and not helpful at all. Very dirty rooms didnt have a choice but to stay here as all area rooms were booked up..
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

joanna M

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was the worst m0tel i have stayed in and it smelled of smoke.
Se hospedó 1 noche en septiembre de 2023