#1: Andrea offered me a discount to book his place but I learned in order to get that discount, I had to book directly with him NOT through VBRO. Red flag! Never book outside VRBO due to scam listings. I voiced my concern about booking outside the site. I lost the discount but I rather be protected. 2nd: the house I wanted(the one I'm writing the review for) had a water infiltration issue. I was notified a month before my arrival. The 2nd house was doable but not as nice. There was no discount offered for changing the house due to a issue on his end. At this point, my 1st deposit was already made and plans were set. Plus, at such late notice, it was close to impossible to find another house that would be able to accommodate a group of 9. #3: the WORST reason. I was informed upon arrival THAT THE METRO NEAR THE HOUSE TO ROME TERMINI WAS UNDER CONSTRUCTION! upon arrival!! you're meaning to tell me that there was no notice given out that such line running from so and so is under construction from dates so and so was known to the public?!! The entire trip, my group of 9 had to use taxis to and fro our destinations, spending way more than we should have to. everyone in Rome knows that buses aren't reliable and I made train reservations on Italo to go to Venice and Naples for a Capri boat tour and Pompeii. Using the buses was not an option for us! #4: Don't use their transfer services. Book your own taxis on the app FREE NOW for much CHEAPER rates. They might try to lure you to use their privately arranged taxi services. Book your own if you want to save $$$. Don't ever feel pushed by the locals to making a quick decision. They know, you’re new and semi-clueless to their side of the world. Once you learn the system, you won't use their higher charged services. #5: one of my family members realized upon arrival in Zurich that he left his camera bag at the check in counter at FCO. I completely understand that you can't except anyone to do you a favor but there is absolutely no harm in asking. The worst that can happen is a no. I was willing to pay for the expenses related to the favor. I asked Andrea if he can offer help and offered to pay for the roundtrip to the airport and any expenses. The reply I got back was beyond rude. Fellow tourists remember: once people have your money, consider them strangers. I quote Andrea's words "I don't need your money for my life. in Switzerland, the people are more honest. Prices are set, no trying to overcharge ppl.