My family and our friend's family thoroughly enjoyed our stay at the "Smart Traveller's House" while in Rome. The owner, Enzo, went far beyond expectations to ensure our stay was comfortable. He met us at the train station and helped orient us to the neighborhood including places to eat, transit stops, and grocery stores. Throughout our stay he answered all our questions very promptly. He even arranged our transportation to the airport at the end of our visit. His English was fluent, which was very important to us since we unfortunately do not speak any Italian. The apartment had excellent air conditioning, which kept us all comfortable during the incredible heat wave that hit Rome during our visit. Even though one of the bedrooms doesn't have an air conditioner unit directly in the room, the cool air from the adjoining room was more than sufficient to keep the room cool. The room layout made sleeping arrangements easy to work out for our large group and flexibly accommodated everyone's needs for privacy. The onsite washing machine was a tremendous convenience. The kitchen and common room were modest in size but very functional. The location of the apartment was far enough away from the tourist areas that it was very quiet at night in the neighborhood, but there were still plenty of reasonably priced restaurants with excellent food nearby.
Overall, this was one of our best experiences with a Home Away rental, largely thanks to the property owner, Enzo, who worked very hard to ensure our comfort!