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Opiniones sobre Hilton Garden Inn Rome Claridge

4 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 97 de 242 opiniones" "
Evaluación: 8 - Bueno. 105 de 242 opiniones" "
Evaluación: 6 - Aceptable. 28 de 242 opiniones" "
Evaluación: 4 - Mediocre. 11 de 242 opiniones" "
Evaluación: 2 - Terrible. 1 de 242 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FRANCISCO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gran hotel
Excepcional
Se hospedó 1 noche en enero de 2024
Respuesta de Stefania Pesci - Guest Reviews Manager el 2 feb. 2024
Estimado Francisco,Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.Saludos cordialesStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

FRANCISCO

Se hospedó 1 noche en enero de 2024
Respuesta de Stefania Pesci - Guest Reviews Manager el 22 ene. 2024
Dear Francisco,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

LETICIA SANDRA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación esta cerca de la zona turistica, muy comunicado, muy buenas opciones de comida. El hotel confortable y seguro
Se hospedó 8 noches en junio de 2022
Respuesta de Stefania Pesci - Guest Relations el 5 jul. 2022
Estimada Leticia Sandra, Le agradecemos sus comentarios. Nos alegramos de que haya sido una experiencia agradable y que la ubicación haya cumplido con sus expectativas. Esperamos tener la ocasión de haberla otra vez como nuestra huésped. Saludos cordiales Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 10 noches en septiembre de 2019
Respuesta de Stefania - Guest Relations el 13 sept. 2019
Dear Manuel, Thank you very much. We hope to welcome you back again! Sincerly, Stefania Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Buen hotel
Hotel enfrente de transporte publico, habitaciones chicas (estándar de Europa), la cama un poco dura y el baño daba un olor terrible por el resumidero se vez en cuando. El personal muy atento y servicial. A dos cuadras hay un restaurant que se llama taberna de rossini muy bueno, lo mejor que cene en roma.

10/10 Excelente

Jose, Santiago

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast! Excellent!
Se hospedó 3 noches en marzo de 2024
Respuesta de Stefania Pesci - Reviews Manager el 8 abr. 2024
Dear Jose,Thank you very much for your feedback. We are delighted that our breakfast met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excelente

Andrea Antonio

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nicer Hotel and Place
Se hospedó 2 noches en marzo de 2024
Respuesta de Stefania Pesci - Reviews Manager el 2 abr. 2024
Dear Andrea,Thank you very much for your positive feedback. We are delighted we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 Aceptable

Helen

Viajó con su familia
Le gustó: Personal y atención, servicios
Not enough outlets Kind of compact Their phone services goes to voicemail and not in English
Se hospedó 2 noches en marzo de 2024
Respuesta de Stefania Pesci - Reviews Manager el 25 mar. 2024
Dear Helen,Thank you for bringing your concerns to our attention. We'll certainly look into improving these aspects to enhance our guests' experience.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

ROSA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mi sono trovata benissimo! Sono riuscita a lavorare anche nrlla sala apposita
Se hospedó 1 noche en enero de 2024
Respuesta de Stefania Pesci - Guest Reviews Manager el 18 ene. 2024
Gentile Rosa,La ringraziamo per la recensione. Siamo felici che si sia trovata benissimo nella nostra struttura. La sua soddisfazione ci ripaga di ogni sforzo.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Lauren

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and kind staff - front desk, cleaners and restaurant staff. Had nice interactions with all of them. Room was lovely and breakfast had a great variety of food. There was only 1 plug socket and 1 usb, in the room i was in - which was fine for me. The hotel is in a beautiful area, very close to a bus stop, where you can go directly to the centre of Rome - takes 15-30 minutes depending on the area you go to. Overall would definitely recommend if you want a hotel that is in a nice quiet area, but close enough to the centre of Rome.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 11 dic. 2023
Dear Lauren,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our staff friendly and kind, and that you had pleasant interactions with everyone. It's wonderful to hear that you would recommend our hotel, especially appreciating its location.We look forward to hosting you again on your future visits.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

W

Le gustó: Limpieza, personal y atención
Great
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 4 dic. 2023
Dear Guest,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Mary, Lansing

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
na
Se hospedó 2 noches en octubre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 4 dic. 2023
Dear Mary,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Ann-Sophie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Utmärkt hotell med bra standard. Sköna sängar och trevlig personal. Rekommenderas som hotel i Parioli.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 22 nov. 2023
Dear Ann-Sophie,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our hotel excellent and of a high standard. It's great to know that the comfortable beds and friendly staff contributed to a pleasant experience.We look forward to welcoming you back on your next visit.Best regards,Stefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 9 nov. 2023
Dear Guest,We thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Robert, Daly City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good front desk staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 7 nov. 2023
Dear Robert,We appreciate your positive feedback about our front desk staff! Thank you for taking the time to share your experience. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 Aceptable

Maria, Miami

Se hospedó 2 noches en octubre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 3 nov. 2023
Dear Mara,Thank you for your rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Rosanna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was our last stop in our Italy trip and we were very happy we stayed here. The rooms were clean and beds were very confortable. Great location, close to the centre of rome with a short taxi ride. Very happy we did not stay in the centre of room as its flooded with tourist. This was the perfect location. There is a cafe just across the street and many options for lunch and dinner walking distance. Shoutout to Megan at the reception! Thank you for awnsering all of our questions and for a quick and efficient check in. Very friendly!
Se hospedó 4 noches en octubre de 2023
Respuesta de Stefania Pesci - Guest Reviews Manager el 24 oct. 2023
Dear Rosanna,Thank you for sharing your positive experience during your stay with us. We are thrilled to hear that you had a pleasant time in Rome and enjoyed your stay at our hotel. We are delighted that you appreciated the assistance provided by Megan. We'll be sure to pass on your kind words to her.We hope to have the pleasure of hosting you again in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Joyce

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoy my stay her every time I am in Rome!
Se hospedó 1 noche en octubre de 2023
Respuesta de Stefania Pesci - Guest Relations el 6 oct. 2023
Dear Joyce,Thank you for your feedback. We are happy that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

charles

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient for our needs
Se hospedó 3 noches en septiembre de 2023
Respuesta de Stefania Pesci - Guest Relations el 13 sept. 2023
Dear Charles,Thank you for your feedback. We are delighted to know that our property was so suited to your needs.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Giacomo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Stefania Pesci - Guest Relations el 5 sept. 2023
Gentile Giacomo,La ringraziamo per l'ottima valutazione.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic Concierge At Night 1 But WIFI Issue
We stayed here for 3 nights. The 1st night, we were greeted and checked-in by a wonderful lady who was so well-spoken, so detail-oriented, welcoming, and overall was excellent and so helpful, she even gave us guidance where the tabacaria was and recommendations to the next door restaurant with a free complimentary appetiser for us four guests. Sadly, the rest of our stay, the concierge changed and the service was just transactional and lack-luster. Don't get me wrong, the place was great. It was clean, not outdated, good provisions of towels, toiletries, there was a safe and a small fridge (which wasnt super cold but cooled drinks enough). The breakfast buffet had a make-your-own waffle machine which was the highlight, and the location was really good if you're in Rome for sight-seeing. However, at the last night of our stay, the wifi was down up until we checked out. It's very challenging for tourists to have no wifi in their hotel especially as we were already running out of mobile data. The concierge just could not be bothered anymore at that point, I assume all guests filed complaints about the wifi already. So, we decided to check out earlier just to get wifi in the airport. Would have been a really excellent stay if it had not been for the stark contrast in service quality and wifi issue.
Se hospedó 3 noches en agosto de 2023
Respuesta de Stefania Pesci - Guest Relations el 21 ago. 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that you had a positive initial experience with our staff, and we appreciate your compliments on our accommodations, amenities, and breakfast offerings. Consistency in service is incredibly important to us, and we regret that the change in concierge impacted your overall experience. We understand that reliable Wi-Fi is essential for travelers, and we're truly sorry for the inconvenience caused by the outage during your last night.Your feedback is valuable to us, and we're sorry that your experience wasn't flawless as expected. We appreciate your compliments as well as your constructive criticism, and we hope that if your travels bring you back to the area, you'll consider staying with us again.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solid hotel stay
This is a straightforward comfortable and clean hotel. The staff was helpful and professional. The location is further away from Rome center than I expected and not very easy to get to by bus as the buses do not arrive/depart on time nor later in the evening. Plan to spend a minimum of 20 euro for a cab back to/from the hotel to historical sites i.e. Colosseum or Pantheon.
Se hospedó 3 noches en julio de 2023
Respuesta de Stefania Pesci - Guest Relations el 9 ago. 2023
Dear Guest,we thank you for your review. WE are glad that you appreciated the service orvided by our staff and found our hotel comfortable and clean. We are sorry our location was not convinient to your needs.We look forward to have the opportunity to host you againBest regardsStefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group – Roma

2/10 Terrible

Lisa

Se hospedó 1 noche en mayo de 2023
Respuesta de Stefania Pesci - Guest Relations el 24 jul. 2023
Dear Lisa,We appreciate your feedback.We hope to have a chance to welcome you back in the future.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 Aceptable

Bernard

Le gustó: Limpieza
No le gustó: Personal y atención
Not worth the price, nor the rate...
The hotel is not worth the price. The concierge could not be relied upon. Free breakfast was cheap, the balcony, although huge, had no flowers in the pots, and was not user friendly.
Se hospedó 5 noches en mayo de 2023
Respuesta de Stefania Pesci - Guest Relations el 6 jun. 2023
Dear Bernard,Thank you for taking the time to share your feedback. We are sorry to hear that you felt the service delivered by our team didn't meet the standards expected of us and are proud of. Your feedback will be reviewed with our team to ensure consistent quality service.We take note of your remarks regarding the breakfast and balcony. Your comments are valuable to us and help us strive for better guest experiences.We hope to have the opportunity to provide you with a better stay in the future.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Tawanna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved the customer service they were informative they smiled and they knew people by their names. They remembered conversations they’ve had over the phone. They were concerned about the well being of their consumers.
Se hospedó 2 noches en mayo de 2023
Respuesta de Stefania Pesci - Guest Relations el 29 may. 2023
Dear Tawanna,Thank you very much for your nice review. We are glad to learn that you experienced excellent service from our team. We will share your wonderful comments with them.We look forward to seeing you again soon.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room is spacious with good layout and amenities. Hotel staff is friendly. The breakfast is nice especially, the waffles. First mid range hotel I came across that has a fresh orange juice machine for breakfast.
Se hospedó 2 noches en mayo de 2023
Respuesta de Stefania Pesci - Guest Relations el 22 may. 2023
Dear Nicole,Thank you for your feedback. We are happy that you enjoyed your stay with us. It is rewarding to know we were able to help you start your day off on the right foot with the variety of options on our breakfast buffet and our orange juice machine.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

GERALD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, excellent breakfast, convenient to some sites in Rome. Outstanding evening dining. I had some confusion about the hotel location upon getting off the city bus. It does not stand out from the view of the bus stop.
Se hospedó 4 noches en abril de 2023
Respuesta de Stefania Pesci - Guest Relations el 19 may. 2023
Dear Gerald,We thank you for your feedback. It's rewarding to know that you enjoyed your stay with us and we are delighted tho see that our dinner was particularly appreciated.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Amanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful, luxurious, comfortable, clean room. Excellent staff.
Se hospedó 2 noches en mayo de 2023
Respuesta de Stefania Pesci - Guest Relations el 9 may. 2023
Dear Amanda,Thank you for taking the time to give your opinion about your stay with us.We are pleased to read your kind comments about our luxurious and clean rooms and our excellent staff. It would be a pleasure to welcome you back on your next visit to Rome.Best regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 Bueno

Manoj

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel is well connected by tram and buses and so transportation facilities excellent. Room is good, bathroom is spacious and good breakfast spread. I would have liked better, if the staff gave out all transport facilities with Route Nos at the time of check in itself, so that the guests are aware, from the start of the stay.
Se hospedó 3 noches en abril de 2023
Respuesta de Stefania Pesci - Guest Relations el 3 may. 2023
Dear Manoj,Thank you for your kind review. We are delighted to know that every aspect of our hotel was truly appreciated. We work hard to make sure that every guest feels welcome and satisfied during their entire stay, so we appreciate you’re letting us know what we can do to make your stay perfect.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 Bueno

Agnès

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de Stefania Pesci - Guest Relations el 12 abr. 2023
Dear Agnès,Thank you for your rating!We hope to see you again soon.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Khaled

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 2 noches en marzo de 2023
Respuesta de Stefania Pesci - Guest Relations el 23 mar. 2023
Dear Khaled,Thank you very much for your positive feedback.We apprecitae your support and hope to see you again soon.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Camera esageratamente piccola, stretta e angusta,
La struttura è situata in una zona centrale e tranquilla, il personale è molto gentile e disponibile, la colazione ricca e abbondante. Purtroppo la camera che mi è stata riservata, pur dotata di un letto queen e presentata per 2 persone, era terribilmente piccola: il letto occupava praticamente l'intera area della stanza, lasciando spazio solo per uno stretto ripiano su cui era alloggiata la tv a schermo invero anche molto ampio per le dimensioni della camera, ed un angusto mini tavolino triangolare praticamente inservibile con una sola sedia. Il bagno, sia pure sufficientemente ampio e dotato di una doccia ben strutturata, presentava un lavandino molto piccolo allocato in uno spazio angusto e senza alcun ripiano portaoggetti. Insomma la stanza, per quanto tranquilla, ordinata e pulita, è risultata per niente confortevole e assolutamente non degna di un hotel a quattro stelle e all'altezza del prezzo richiesto.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Stefania Pesci - Guest Relations el 16 dic. 2022
Gentile Ospite,La ringraziamo per il cortese contributo. Siamo davvero dispiaciuti che la camera assegnatale non abbia corrisposto alle sue aspettative in termini di dimensioni e ci scusiamo per il disagio che ne è scaturito. Ci fa comunque piacere che abbia apprezzato la tranquillità e la pulizia dei nostri ambienti, così come la disponibilità del nostro personale e la ricca colazione. Ci auguriamo che questi aspetti positivi possano rappresentare un incentivo a sceglierci nuovamente. Saremo felici di assegnarle una camera che possa soddisfarla pienamente.In attesa di riaverla come ospite le auguriamo buon Natale ed un felice anno nuovo.Cordiali salutiStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 Excelente

Ugo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the window broke in my room and the staff upgraded me to a superior room. Really great
Se hospedó 2 noches en noviembre de 2022
Respuesta de Stefania Pesci - Guest Relations el 28 nov. 2022
Dear Ugo,Thank you for sharing your opinion of your recent stay.The comfort and satisfaction of our guests are extremely important to us, so we appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back again.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

4/10 Mediocre

B Jeannette

Se hospedó 4 noches en noviembre de 2022

8/10 Bueno

Karen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very helpful, they arranged a airport shuttle for us
Respuesta de Stefania Pesci - Guest Relations el 10 nov. 2022
Dear Karen,Thank you very much for your positive feedback. Your kind remark about our supportive staff is greatly appreciated.We look forward to welcoming you back.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 Aceptable

Julianne

Le gustó: Limpieza
Noise in the hallway was loud - could hear everything very clearly. This left us feeling like others outside our room could hear us inside the room clearly.
Respuesta de Stefania Pesci - Guest Relations el 7 nov. 2022
Dear Julianne,Thank you for your feedback. We're disappointed your stay with us was not so ideal. Our main goal is to make sure everyone feels at ease and we are terribly sorry that you felt otherwise. We hope you will give us another chance to regain your trust on your next visit. We will be sure to host you in a quieter area of the hotel so as to respect your sensitivity.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 Bueno

Mohammed

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Well organised and friendly staff. Room was clean. Wonderful bed. However, missed basic cutlery, extra chair and stationary. TV channels in English almost none (!). Issues with sound on all English channels. Needed technical assistance to fix.
Se hospedó 3 noches en agosto de 2022
Respuesta de Stefania Pesci - Guest Relations el 17 ago. 2022
Dear Mohammed, Thank you for reviewing your stay with us! we are glad you enjoyed your stay. We are sorry for the issue with english channel. In this period an upgrade of the digital tv system is often required , we regret for not have been promptly.We have duly noted your remark concerning the lacks in the room and we will look into the matter. It would be a pleasure to welcome you back on your next visit to Rome. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Jane

Se hospedó 3 noches en julio de 2022

8/10 Bueno

kimberly

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First time in Rome
Good location by tram. Air condition barely worked and I was uncomfortable at times as a result. Front desk staff were excellent.
Se hospedó 3 noches en junio de 2022
Respuesta de Stefania Pesci - Guest Relations el 5 jul. 2022
Dear Kimberly, Thank you for choosing to stay with us during your recent visit to Rome. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Sincerely Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Petri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Taattua Hilton laatua. Aamupala erinomainen ja kaikki toimi kuten pitikin, varma valinta niin ei tarvi jännittää sitä millaiseen hotelliin on menossa
Se hospedó 3 noches en marzo de 2022
Respuesta de Stefania Pesci - Guest Relations el 4 abr. 2022
Dear Petri, Thank you for your review. We are pleased that you were satisfied with the quality of our services. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Clardige Roscioli Hotels Group - Roma

8/10 Bueno

Maria

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Ottima posizione e tranquillo
Se hospedó 1 noche en marzo de 2022
Respuesta de Stefania Pesci - Guest Relations el 11 mar. 2022
Gentile Maria, La ringraziamo per la recensione. Siamo lieti che sia stata una piacevole esperienza. La aspettiamo in occasione del suo prossimo soggiorno. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

vincenza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de Stefania Pesci - Guest Relations el 22 feb. 2022
Gentile Vincenza, Grazie per aver valutato la nostra struttura. Ci auguriamo di riaverla come nostra ospite. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

10/10 Excelente

Antonia

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2022
Respuesta de Stefania Pesci - Guest Relations el 22 feb. 2022
Gentile Antonia, La ringraziamo per l'ottima valutazione. Ci auguriamo di riaverla come nostra ospite. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Jacqueline

Viajó por negocios
Le gustó: Personal y atención
Good Food Nearby
The hotel is well located, with a great coffee and pastry shop across the street. The pasta place right next door is excellent.
Se hospedó 1 noche en enero de 2022
Respuesta de Stefania Pesci - Guest Relations el 1 feb. 2022
Dear Jacqueline, Thank you for your positive rating! We are happy that you enjoyed our area. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

6/10 Aceptable

Sandy

Viajó en grupo
Le gustó: Servicios
No le gustó: Personal y atención
This is not the first time I stay in this hotel. This time , I was not happy with room service : The glasses were terribly dirty. They forgot to provide washcloth and they keep forgetting for the next two days. I complain to the main desk about the classes, still the next day they replaced my clean glasses with dirty ones. My first night was very difficult. The couple in the adjacent room we’re having an argument. Slamming doors and screaming. I got woken up several times that night. The hotel waved €6 of an orange juice I ordered as a courtesy For the terrible night. twoDifferent occasions the reception provided us with wrong information one about shopping and one about information about vaccination location Next time I will not stay here for sure
Se hospedó 1 noche en noviembre de 2021
Respuesta de Stefania Pesci - Guest Relations el 6 dic. 2021
Dear Sandy, We thank you for your review. We apologize for not meeting your overall expectations during your recent stay. We make every effort to ensure that all guests receive the utmost in service and we regret this was not your experience. We hope you will give us another chance to regain your trust on your next visit. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

10/10 Excelente

Nicola, Napoli

Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
방 크고 깨끗합니다. 주차장이 있어서 이 호텔을 선택했는데 도착하니 주차장이 만차여서 길가 유료주차장에 주차했어요. 그래도 이 지역이 로마에서 안전한 구역이라 차량 파손, 도난은 걱정 안해도 될거 같아요. 호텔 앞에 트램 정류장이 있긴 한데 트램이 시간표대로 오지 않아서 30분씩 기다렸습니다.
Se hospedó 4 noches en octubre de 2021
Respuesta de Stefania - Guest Relations el 22 oct. 2021
Dear Guest, Thank you for staying with us and for sharing your review! We're glad you enjoyed your stay and appreciate the details you provided. We hope to welcome you back to Hilton Garden Inn Claridge. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Giuseppe

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de Stefania - Guest Relations el 18 oct. 2021
Gentile Giuseppe, Grazie per aver valutato la nostra struttura. La aspettiamo in occasione del suo prossimo soggiorno. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 Bueno

Gregor

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Functional Hotel in Parioli
Functional hotel in the Parioli district of Rome, good beds and bathroom, adequate breakfast (even if coffee from the self-service machine is quite bad), only downside was that the room was loacted on the first floor on a busy street so quite loud at night with the window open, but here is airconditioning as well.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Stefania - Guest Relations el 7 oct. 2021
Dear Gregor, Thank you for sharing this positive feedback regarding your recent stay. We are delighted that you had a pleasant experience with us. Now that we know your preference, it will be easier for us to make you fully satisfied by providing you with an interior facing room next time you visit us. We look forward to welcoming you again. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

10/10 Excelente

Juan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
People there are really friendly
Se hospedó 6 noches en agosto de 2021
Respuesta de Stefania - Guest Relations el 7 oct. 2021
Dear Juan, Thank you for sharing your opinion of your recent stay. It is rewarding to know that our staff was greatly appreciated by you. We look forward to seeing you again in the future. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma