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Opiniones sobre Guest House Galaxy

Guest House Galaxy
via dei Mille 41/A, Rome

Opiniones

5,8
Evaluación: 10 - Excelente. 3 de 20 opiniones" "
Evaluación: 8 - Bueno. 2 de 20 opiniones" "
Evaluación: 6 - Aceptable. 7 de 20 opiniones" "
Evaluación: 4 - Mediocre. 5 de 20 opiniones" "
Evaluación: 2 - Terrible. 3 de 20 opiniones" "

6,4/10

Limpieza

6,0/10

Personal y atención

6,0/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

No estaban muy pendiente de temas como el papel higiénico
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
The room is really small, the breakfast was almost nothing , just a coffee cup and a croissant. The building is under renovation workship. Is nice , but it smell like humidity. At least it dos not value it cost.
Se hospedó 4 noches en septiembre de 2023

2/10 Terrible

BILMAR

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Nada. Malos olores. Quitan la calefacción. Me ubicaron en otra dirección. Me limpiaron el utensilio con la mano.

4/10 Mediocre

Lucia

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Carissima, camera strettissima personale poco disponibile…assolutamente no consigliabile
Se hospedó 1 noche en abril de 2024
Respuesta de Maria el 8 abr. 2024
Sig,ra Lucia mi dispiace non si sia trovata bene se l'avessi saputo sarei potuta intervenire mi dispiace

8/10 Bueno

Grazia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La camera ordinata, pulita. Colazione buona.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Carmen Libia

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Valerie

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
It was not advertised on Expedia or explained that check in was actually at another location/hotel then you had to walk back to the address that was displayed on Expedia. I was very confused, it was so hot, I was carrying my luggage back and forth like an idiot. It was very frustrating. Luckily when I called the number the person working reception spoke English and explained to me where I had to go. Nonetheless it was confusing and irritating. Also nowhere in Expedia does it say that the tourist have to pay a city tourism tax payable only in cash. I barely had the right amount. The AC barely worked, there was a funny odor in the room. The room floor was not swept, there was dust and hair all over the tile. Also I'm not sure if it was the other people in the room right in front of us or the area/neighbors around but we kept hearinf moaning sounds all night. It was very uncomfortable and for many hours on and off. Would not stay here again.
Se hospedó 1 noche en julio de 2023
Respuesta de HOTEL MIRAGE el 10 ago. 2023
Grazie

4/10 Mediocre

annette, Liverpool

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stayed 3 nights June 2023 heat around 27 degrees and we were informed that the air conditioner was not working. So hot in room at night felt ill told could not move to another room. Finaly after 2 days someone knocks with a remote for the air conditioner. I think they were saving on electricity. Shower cubicle had old soap pieces on tray and the inside of the doors had never had a wash plus mold. Breakfast was boring and in another building. Close to Rome terminal station but you pick up the keys at a different place. Nightmare.
Se hospedó 3 noches en junio de 2023
Respuesta de HOTEL MIRAGE el 10 ago. 2023
Grazie

10/10 Excelente

JOHN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 🌟 'Find'.
We actually stayed at The Mirage (the Galaxy is an annex). Absolutely brilliant location; all travel options within minutes. Reliable lift with space for two and suitcases. Great night's sleep in comfortable, quiet, spotlessly clean and spacious room. Staff were lovely; very helpful and we were able to buy our air coach tickets at reception. Left luggage facility very convenient on our last morning. Very pleasant breakfast. Great restaurants nearby. We would DEFINITELY stay here again!
Se hospedó 4 noches en mayo de 2023

6/10 Aceptable

Laure

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención
Pick up your room keys at a separate hotel
The Hotel Galaxy doesn't have anyone there to check you in. They don't advertise that. After you look for parking and there is none, and drag your luggage to the listed address...you find out no one is there. Instead there's a sign with a phone number. I called it, then was given directions to another hotel address on the next block. It's not convenient, nor practical, to have guests check in at a different address than what's listed. It was a bit of a nightmare. Also, the building is very old. The keys get stuck and I would not stay there again.
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en abril de 2019
Respuesta de Grazia el 7 may. 2019
Thank you to agree us

4/10 Mediocre

Mariia

Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Расположение удобное, в 3 минутах от вокзала Термини. В этом же доме пиццерия Адриано, где вкусно и недорого! Номер оказался очень маленький, развернуться вдвоем сложно! Не соответствует фото. В холле и номере сильный запах канализации. В ванной нет полок для ванных принадлежностей. Но убирали ежедневно! Интерьер понравился.
Se hospedó 4 noches en octubre de 2018
Respuesta de Grazia el 18 nov. 2018
Sorry fo the mistake. We hope to see you again

6/10 Aceptable

João

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Fui em viagem com a minha namorada, chegamos ao hotel para fazer o Check in e ninguem nos abria a porta e achamos estranho depois de uma chamada percebemos que o check in teria de ser feito num outro hotel localizado a 700 metros até ai tudo bem pois a informação estava na reserva e foi erro nosso. Quando chegamos a recepção disseram que não tinham a nossa reserva confirmada no email deles que tinha sido feita com 1 mês de antecedência, queriam nos colocar num apartamento a 20 min de comboio do centro que recusei e apenas nos deixaram fazer o check in as 18h que era quando tinham um quarto disponível. Em relação ao quarto, exactamente igual ao das fotografias. Atendimento muito pouco profissional e arrogantes.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Grazia el 11 oct. 2018
We are very sorry for the late check in. We hope to see you again

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Needs improvement
Personnel could not speak or understand English. The sheets were smelly. The walls of the room were dirty and had mould at some points. One night someone was trying to unlock our door. We called the reception because we were scared and the receptionist could not understand. It proved to be the neighbour next door who was probably drunk.
Se hospedó 3 noches en septiembre de 2018
Respuesta de Grazia el 24 sept. 2018
We are very sorry for the mistake. We'll work to be better

8/10 Bueno

Cliente verificado

Great location
Great location near Termini station so easy to get around the city from there. The B&B is in an apartment/office building so doesn't really feel like a hotel, we never saw any other guests and there's no front desk. Nonetheless, it was good value and the room was clean. The double bed was actually two singles pushed together though!
Se hospedó 5 noches en septiembre de 2018
Respuesta de Grazia el 15 sept. 2018
Thank you to agree us

10/10 Excelente

lorenza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
👍
Bello
Se hospedó 2 noches en mayo de 2018
Respuesta de Grazia el 15 may. 2018
Grazie molte. Torni a trovarci

6/10 Aceptable

Leonardo

Le gustó: Limpieza, estado de la propiedad e instalaciones
Respuesta de MARY el 19 may. 2018
MI DISPIACE SE AVESSI SAPUTO SAREI POTUTA INTERVENIRE MEGLIO SEMPRE FAR PRESENTE TUTTO IN RECEPTION

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Sicuramente al di sotto di quello che mi aspettavo
Camera sporca con il piumone bianco con macchie di vario tipo (non oso immaginare cosa siano). Bagno legermente incrostato. Si salva solo la posizione. Personale ok. Ma non ci tornerei.
Se hospedó 4 noches en febrero de 2018
Respuesta de Grazia el 8 mar. 2018
Ci spiace saper solo ora del suo disappunto. Se avessimo saputo durante il suo soggiorno sicuramente ci saremmo adoperati in Suo favore

10/10 Excelente

silvio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de Grazia el 6 may. 2018
Grazie, il Suo giudizio è molto prezioso per noi