Room was great, the front desk was not. We checked in late (an additional $50 fee) so chose to use a driver that the hotel arranged. When we arrived, we called and called the front desk without any answer as the front desk does not exist and there is no signage where to check in. Luckily our driver was still there and had her personal phone number.
When we tried to check out at 8 AM, there was no one on the property to give the keys to and once again they did not answer the phone after repeatedly calling, they finally picked up and said nobody would be there until 9 AM.
The room itself was a pull out bed, it was comfortable enough and the location is great if you want to visit the Vatican, but you should be aware of what issues you might have the with check-in/check-out process