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Opiniones sobre Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5 out of 5

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 669 de 1000 opiniones" "
Evaluación: 8 - Bueno. 176 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 81 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 39 de 1000 opiniones" "
Evaluación: 2 - Terrible. 35 de 1000 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

José Carlos

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2023
Respuesta de Katherine ~ Front Office Manager el 16 abr. 2023
Thank you for taking the time to share your experience with us. We're very happy you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Jeaqueline

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 2 noches en marzo de 2023
Respuesta de Katherine ~ Front Office Manager el 27 mar. 2023
Thank you for taking the time to share your experience. We're very glad you enjoyed your stay and look forward to seeing you again. Have a great week!

10/10 Excelente

Jean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 21 may. 2024
Dear Jean, We are thrilled to receive your feedback and recommendation! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Kraig Pomrenke, GM

10/10 Excelente

Sheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 3 noches en mayo de 2024
Respuesta de GM el 20 may. 2024
Dear Sheryl, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Kraig Pomrenke, GM

6/10 Aceptable

Tom

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios
Autumn at reception was very helpful. Chris at checkout was wearing very wrinkled clothes was was unfriendly.
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk Supervisor el 17 may. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Best! Katherine

10/10 Excelente

Dawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 17 may. 2024
Dear Dawn, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Kraig Pomrenke, GM

10/10 Excelente

John T.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 15 may. 2024
Dear John T., Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Kraig Pomrenke, GM

2/10 Terrible

Brandon

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Kaleigh Benton AFOM el 7 may. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

6/10 Aceptable

Laura

Viajó por negocios
Le gustó: Personal y atención
The property is large however it’s very dated and needs some update. It has a unique smell that feels muggy and moist. There are no USB PORTS and the rooms feel dark and old.
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 2 may. 2024
Dear Laura, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Kraig Pomrenke, GM

10/10 Excelente

Todd

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tv volume was limited and made it hard for the hard of hearing. The coffee maker was broken
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 22 abr. 2024
Dear Todd, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kraig Pomrenke, GM

10/10 Excelente

Megan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Kaleigh Benton AFOM el 16 abr. 2024
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

Sanaz

Viajó con su familia
Le gustó: Servicios
Wonderful room. Great amenities and location.
Se hospedó 1 noche en abril de 2024
Respuesta de Kaleigh Benton AFOM el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

Monica

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Breakfast was very good. Walking distance to Top Golf. Easy freeway access. Hotel is well maintained.
Se hospedó 2 noches en abril de 2024
Respuesta de Kaleigh Benton AFOM el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

Heather

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful stay!
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk Supervisor el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

10/10 Excelente

Cyndy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The young man who checked us in was awesome and set the tone for a pleasant stay.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 10 abr. 2024
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM

8/10 Bueno

Kara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Supervisor el 8 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine

2/10 Terrible

Erin

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Found socks in the room from previous guest and Roach matter in the bathroom
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 25 mar. 2024
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM

4/10 Mediocre

Steve

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is very dated. Carpets are worn . Elevators were not working. Toilet was not clean. Ice machines were not working. Will not being coming back!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 25 mar. 2024
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM

10/10 Excelente

Bonnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to find and navigate staff was wonderful
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk el 23 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

Latonya

Viajó con su familia
Le gustó: Servicios
everything is awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 23 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Friendly and courteous staff. Great breakfast.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 20 mar. 2024
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM

10/10 Excelente

Jean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 19 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

8/10 Bueno

wendy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very
Se hospedó 2 noches en marzo de 2024
Respuesta de Kaleigh Benton AFOM el 13 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

Monica

Viajó con su familia
Quiet hotel comfortable beds. Nice lobby and good location.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 8 mar. 2024
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
My parents needed a room near the elevator for connivence due to mobility issues and staff was very helpful thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 3 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine

10/10 Excelente

Barbara

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms are nice and spacious. Nice property ans good service.
Se hospedó 5 noches en febrero de 2024
Respuesta de Kaleigh Benton AFOM el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!

10/10 Excelente

hillary

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Kaleigh Benton AFOM el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best

10/10 Excelente

Hagit

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very friendly and Professional and food was excellent
Se hospedó 4 noches en febrero de 2024
Respuesta de GM el 20 feb. 2024
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very satisfying stsy
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 20 feb. 2024
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM

8/10 Bueno

Elisa, Nixa

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is clean as was my room, but it smelled of mildew. Staff was friendly. Pool was clean but the floors get super slick which could be dangerous. I saw a few people slip as they walked in. The breakfast was probably one of the best I’ve seen at a hotel & included an omelet bar where a chef cooks it fresh. Lots of food options for kids & adults. Will be back next time I’m in town. Only issue is that it’s impossible to get them to answer the phone because the ringer is kept off it seems.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 17 feb. 2024
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM

10/10 Excelente

Roger

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 12 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bueno

Katrina

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 6 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

10/10 Excelente

Tesha

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 5 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

Helga

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds are always so comfortable. I love the spacious rooms. Only thing I would change is it is time to upgrade the bathroom that was in our room. It was very clean but the bathtub is starting to show some rust. Otherwise everything was wonderful and as expected.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 31 ene. 2024
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excelente

Cindy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 31 ene. 2024
Dear Cindy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Kraig Pomrenke GM

10/10 Excelente

Lindsey, Fort Smith

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property! Staff was friendly, rooms were clean, and we enjoyed our experience
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 29 ene. 2024
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 30 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bueno

Jane, Willis

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
We stayed in the Spa Tower, it is very outdated but rooms are large and comfortable. The bed was nice, TVs were large, and the air conditioner worked great. The bathtub is not luxurious, it has a rough bottom and was not deep. The haircare/soaps are average, the hair dryer shorted out a few times. The location was amazing and convenient to shopping and dining. All in all, a good stay and great value.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 29 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

10/10 Excelente

Darren

Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Supervisor el 25 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

Timothy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Supervisor el 24 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

6/10 Aceptable

Amanda

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The bed was hard as a rock. I could not get comfortable and didn't sleep well. The heating and air panel fell off the wall in the night twice. The hvac unit was very loud. The room was very clean however as well as the rest of the property.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 21 ene. 2024
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager

8/10 Bueno

Julie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our room was nice and clean.We picked this hotel for hot tub, pool and the buffet breakfast/ omelet station. It did not disappoint. Hot tub/pool were down for repairs. No discounts when amenities aren't working ?? No alerts???
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 21 ene. 2024
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM

10/10 Excelente

Kaylee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
NWA Best in Class Hotel
Attended a Comic Con with my child at the location and having a room to break up the day and spend the night made the overall experience better. Hotel was fantastic in everything they did and offered.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 16 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bueno

Matthew

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great staff, nice location, facility showing age
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 12 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 Bueno

Matthew

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Nice hotel, great staff, property starting to show
The hotel is nice, clean, staff is friendly. I had a room issue that required maintenance and they switched me quickly. The property is starting to show a little age in decorations, style, etc. Nothing major wrong, just a little older property.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 11 ene. 2024
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager

6/10 Aceptable

Travis

Se hospedó 1 noche en enero de 2024
Respuesta de GM el 10 ene. 2024
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager

10/10 Excelente

Terri

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 11 ene. 2024
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excelente

Linda

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
NA
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Supervisor el 1 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
*
Nice stay. The only issue we had was related to bathroom supplies. The shampoo and conditioner bottles in the shower were empty and we noticed the typical complimentary lotions were missing. Not a show stopper but something we noticed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 27 dic. 2023
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager