Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 669 de 1000 opiniones" "
10 - Excelente
669
Evaluación: 8 - Bueno. 176 de 1000 opiniones" "
8 - Bueno
176
Evaluación: 6 - Aceptable. 81 de 1000 opiniones" "
6 - Aceptable
81
Evaluación: 4 - Mediocre. 39 de 1000 opiniones" "
4 - Mediocre
39
Evaluación: 2 - Terrible. 35 de 1000 opiniones" "
2 - Terrible
35
9,2/10
Limpieza
9,4/10
Personal y atención
9,0/10
Servicios
9,0/10
Estado de la propiedad e instalaciones
9,0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
José Carlos
Viajó por negocios
15 abr. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
José Carlos
Se hospedó 2 noches en abril de 2023
Respuesta de Katherine ~ Front Office Manager el 16 abr. 2023
Thank you for taking the time to share your experience with us. We're very happy you enjoyed your stay and hope to see you again soon!
10/10 Excelente
Jeaqueline
Viajó con su pareja, Viajó con su familia y niños pequeños
26 mar. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Jeaqueline
Se hospedó 2 noches en marzo de 2023
Respuesta de Katherine ~ Front Office Manager el 27 mar. 2023
Thank you for taking the time to share your experience. We're very glad you enjoyed your stay and look forward to seeing you again. Have a great week!
10/10 Excelente
Jean
20 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay.
Jean
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 21 may. 2024
Dear Jean, We are thrilled to receive your feedback and recommendation! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Kraig Pomrenke, GM
10/10 Excelente
Sheryl
Viajó con su familia
19 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Sheryl
Se hospedó 3 noches en mayo de 2024
Respuesta de GM el 20 may. 2024
Dear Sheryl, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Kraig Pomrenke, GM
6/10 Aceptable
Tom
Viajó con su pareja, Viajó por negocios
16 may. 2024
Le gustó: Limpieza, servicios
Autumn at reception was very helpful.
Chris at checkout was wearing very wrinkled clothes was was unfriendly.
Tom
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk Supervisor el 17 may. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Best! Katherine
10/10 Excelente
Dawn
15 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dawn
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 17 may. 2024
Dear Dawn, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Kraig Pomrenke, GM
10/10 Excelente
John T.
13 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property
John T.
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 15 may. 2024
Dear John T., Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Kraig Pomrenke, GM
2/10 Terrible
Brandon
6 may. 2024
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Brandon
Se hospedó 2 noches en mayo de 2024
Respuesta de Kaleigh Benton AFOM el 7 may. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
6/10 Aceptable
Laura
Viajó por negocios
1 may. 2024
Le gustó: Personal y atención
The property is large however it’s very dated and needs some update. It has a unique smell that feels muggy and moist. There are no USB PORTS and the rooms feel dark and old.
Laura
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 2 may. 2024
Dear Laura, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Kraig Pomrenke, GM
10/10 Excelente
Todd
Viajó con su familia
21 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tv volume was limited and made it hard for the hard of hearing. The coffee maker was broken
Todd
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 22 abr. 2024
Dear Todd, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kraig Pomrenke, GM
10/10 Excelente
Megan
15 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff
Megan
Se hospedó 1 noche en abril de 2024
Respuesta de Kaleigh Benton AFOM el 16 abr. 2024
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excelente
Sanaz
Viajó con su familia
12 abr. 2024
Le gustó: Servicios
Wonderful room. Great amenities and location.
Sanaz
Se hospedó 1 noche en abril de 2024
Respuesta de Kaleigh Benton AFOM el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excelente
Monica
Viajó con su familia
12 abr. 2024
Le gustó: Estado de la propiedad e instalaciones
Breakfast was very good. Walking distance to Top Golf. Easy freeway access. Hotel is well maintained.
Monica
Se hospedó 2 noches en abril de 2024
Respuesta de Kaleigh Benton AFOM el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excelente
Heather
Viajó con su familia y niños pequeños
11 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful stay!
Heather
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk Supervisor el 12 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine
10/10 Excelente
Cyndy
Viajó con su familia y niños pequeños
9 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The young man who checked us in was awesome and set the tone for a pleasant stay.
Cyndy
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 10 abr. 2024
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM
8/10 Bueno
Kara
6 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kara
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Supervisor el 8 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine
2/10 Terrible
Erin
Viajó con su familia
24 mar. 2024
No le gustó: Estado de la propiedad e instalaciones
Found socks in the room from previous guest and Roach matter in the bathroom
Erin
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 25 mar. 2024
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM
4/10 Mediocre
Steve
Viajó con su familia
24 mar. 2024
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is very dated. Carpets are worn . Elevators were not working. Toilet was not clean. Ice machines were not working. Will not being coming back!
Steve
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 25 mar. 2024
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM
10/10 Excelente
Bonnie
Viajó con su familia
23 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to find and navigate staff was wonderful
Bonnie
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk el 23 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
Latonya
Viajó con su familia
23 mar. 2024
Le gustó: Servicios
everything is awesome
Latonya
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 23 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
David
Viajó con su familia
20 mar. 2024
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Friendly and courteous staff. Great breakfast.
David
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 20 mar. 2024
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM
10/10 Excelente
Jean
17 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay
Jean
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 19 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine
8/10 Bueno
wendy
Viajó con su familia
12 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very
wendy
Se hospedó 2 noches en marzo de 2024
Respuesta de Kaleigh Benton AFOM el 13 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
10/10 Excelente
Monica
Viajó con su familia
7 mar. 2024
Quiet hotel comfortable beds. Nice lobby and good location.
Monica
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 8 mar. 2024
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM
10/10 Excelente
Jennifer
Viajó con su familia
3 mar. 2024
Le gustó: Estado de la propiedad e instalaciones
My parents needed a room near the elevator for connivence due to mobility issues and staff was very helpful thank you
Jennifer
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Supervisor el 3 mar. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine
10/10 Excelente
Barbara
Viajó por negocios
24 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms are nice and spacious. Nice property ans good service.
Barbara
Se hospedó 5 noches en febrero de 2024
Respuesta de Kaleigh Benton AFOM el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!
10/10 Excelente
hillary
23 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
hillary
Se hospedó 1 noche en febrero de 2024
Respuesta de Kaleigh Benton AFOM el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best
10/10 Excelente
Hagit
21 feb. 2024
Hagit
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 24 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
Eric
Viajó con su familia
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very friendly and Professional and food was excellent
Eric
Se hospedó 4 noches en febrero de 2024
Respuesta de GM el 20 feb. 2024
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM
10/10 Excelente
Michael
Viajó con su familia
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very satisfying stsy
Michael
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 20 feb. 2024
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM
8/10 Bueno
Elisa, Nixa
Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
17 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is clean as was my room, but it smelled of mildew. Staff was friendly. Pool was clean but the floors get super slick which could be dangerous. I saw a few people slip as they walked in. The breakfast was probably one of the best I’ve seen at a hotel & included an omelet bar where a chef cooks it fresh. Lots of food options for kids & adults. Will be back next time I’m in town. Only issue is that it’s impossible to get them to answer the phone because the ringer is kept off it seems.
Elisa
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 17 feb. 2024
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM
10/10 Excelente
Roger
Viajó en grupo
12 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Roger
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 12 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bueno
Katrina
4 feb. 2024
Katrina
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 6 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine
10/10 Excelente
Tesha
3 feb. 2024
Tesha
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Supervisor el 5 feb. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
Helga
Viajó con su pareja
30 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds are always so comfortable. I love the spacious rooms. Only thing I would change is it is time to upgrade the bathroom that was in our room. It was very clean but the bathtub is starting to show some rust. Otherwise everything was wonderful and as expected.
Helga
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 31 ene. 2024
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM
10/10 Excelente
Cindy
Viajó con su familia
29 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cindy
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 31 ene. 2024
Dear Cindy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Kraig Pomrenke GM
10/10 Excelente
Lindsey, Fort Smith
Viajó con su familia y niños pequeños
29 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property! Staff was friendly, rooms were clean, and we enjoyed our experience
Lindsey
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 29 ene. 2024
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM
10/10 Excelente
David
Viajó por negocios
29 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
David
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 30 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bueno
Jane, Willis
Viajó con su familia y niños pequeños
29 ene. 2024
Le gustó: Limpieza, personal y atención, servicios
We stayed in the Spa Tower, it is very outdated but rooms are large and comfortable. The bed was nice, TVs were large, and the air conditioner worked great. The bathtub is not luxurious, it has a rough bottom and was not deep. The haircare/soaps are average, the hair dryer shorted out a few times. The location was amazing and convenient to shopping and dining. All in all, a good stay and great value.
Jane
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 29 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.
10/10 Excelente
Darren
23 ene. 2024
Darren
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Supervisor el 25 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
Timothy
Viajó por negocios
22 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Timothy
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Supervisor el 24 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
6/10 Aceptable
Amanda
Viajó con su pareja
20 ene. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
The bed was hard as a rock. I could not get comfortable and didn't sleep well. The heating and air panel fell off the wall in the night twice. The hvac unit was very loud. The room was very clean however as well as the rest of the property.
Amanda
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 21 ene. 2024
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager
8/10 Bueno
Julie
Viajó con su familia
20 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our room was nice and clean.We picked this hotel for hot tub, pool and the buffet breakfast/ omelet station. It did not disappoint. Hot tub/pool were down for repairs. No discounts when amenities aren't working ?? No alerts???
Julie
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 21 ene. 2024
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM
10/10 Excelente
Kaylee
Viajó con su familia
14 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
NWA Best in Class Hotel
Attended a Comic Con with my child at the location and having a room to break up the day and spend the night made the overall experience better. Hotel was fantastic in everything they did and offered.
Kaylee
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 16 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor
8/10 Bueno
Matthew
Viajó por negocios
12 ene. 2024
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great staff, nice location, facility showing age
Matthew
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor el 12 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine
8/10 Bueno
Matthew
Viajó por negocios
11 ene. 2024
Le gustó: Personal y atención, comodidad de la habitación
Nice hotel, great staff, property starting to show
The hotel is nice, clean, staff is friendly. I had a room issue that required maintenance and they switched me quickly. The property is starting to show a little age in decorations, style, etc. Nothing major wrong, just a little older property.
Matthew
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 11 ene. 2024
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager
6/10 Aceptable
Travis
8 ene. 2024
Travis
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 10 ene. 2024
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager
10/10 Excelente
Terri
Viajó con su familia
4 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terri
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 11 ene. 2024
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager
10/10 Excelente
Linda
Viajó con su pareja, Viajó con su familia
31 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
NA
Linda
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Supervisor el 1 ene. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor
10/10 Excelente
Kevin
27 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
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Nice stay. The only issue we had was related to bathroom supplies. The shampoo and conditioner bottles in the shower were empty and we noticed the typical complimentary lotions were missing. Not a show stopper but something we noticed.
Kevin
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 27 dic. 2023
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager