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Opiniones sobre Aloft Rogers - Bentonville

3 out of 5
Aloft Rogers - Bentonville
1103 South 52nd Street, Rogers, AR

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 487 de 1000 opiniones" "
Evaluación: 8 - Bueno. 280 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 119 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 63 de 1000 opiniones" "
Evaluación: 2 - Terrible. 51 de 1000 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
No hicieron la limpieza
Se hospedó 2 noches en mayo de 2021
Respuesta de Aloft Rogers-Bentonville el 21 may. 2021
Thank you for taking the time to complete our guest satisfaction survey!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de Savoy Santiago el 6 abr. 2019
We want to thank you for taking the time to give us you honest feedback! Rest assured that this information has been shared with the proper organization as a way to continuously deliver excellent customer service!

4/10 Mediocre

JASON

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Rooms aren't very sound proof. No microwaves in the room. We had no trash bags in our room. Little refrigerator under bathroom counter in bathroom was very odd. No complimentary breakfast without extra fees. Have stayed at alot of hotels and this is one i wouldnt reccomend.
Se hospedó 1 noche en abril de 2024
Respuesta de Erin D. el 21 abr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay with us did not meet your expectations. Your comments are very important as they help us identify areas for improvement.We apologize for the inconvenience caused by the noise levels, and we understand how important it is to have a quiet environment. Regarding the lack of microwaves, trash bags, and other amenities, we appreciate you bringing these issues to our attention. We will review our processes to ensure we meet the needs of our guests more effectively.We're also sorry to hear that the location of the refrigerator and the absence of complimentary breakfast were not to your liking. We'll take your feedback into consideration as we continue to improve our guest experience.If you have any other suggestions on how we could improve or if you would like to discuss your stay further, please don't hesitate to reach out to us. We would like the opportunity to make things right and hope you will consider staying with us again.Thank you again for your honest feedback, and we wish you safe travels.

10/10 Excelente

Cindy, Newton

Viajó por negocios, Viajó con su familia
Staff was scarce and not very communicative.
Se hospedó 1 noche en marzo de 2024
Respuesta de Erin D. el 4 abr. 2024
I'm truly sorry to hear about your experience with our staff. Providing attentive and communicative service is paramount to us, and it's disheartening to learn that we fell short in meeting your expectations. We understand the importance of clear communication and adequate staffing to ensure a pleasant stay for our guests. Your feedback will be shared with our management team to address these concerns promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on your next visit.

10/10 Excelente

Caroline

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone was extremely courteous and helpful. Dylan the bartender was so much fun, my sides hurt from laughing so much. Definitely booking again for our return trip
Se hospedó 3 noches en marzo de 2024
Respuesta de Erin D. el 24 mar. 2024
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had such a fantastic experience during your recent stay with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We're delighted to hear that our team, especially Dylan the bartender, went above and beyond to ensure your visit was enjoyable. We'll be sure to pass along your kind words to Dylan and the rest of our staff. It's feedback like yours that motivates us to continue delivering outstanding service.We can't wait to welcome you back for your return trip! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Until then, safe travels!

2/10 Terrible

Andrew

Viajó con su pareja
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
My girlfriend got tore up by bed bugs!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Erin D. el 20 mar. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you and your girlfriend experienced during your recent stay with us. The comfort and well-being of our guests are our top priorities, and it is deeply concerning to hear about any issues that detract from your experience.We take reports of bed bugs very seriously and will immediately initiate a thorough investigation. Please accept our sincerest apologies for any discomfort or inconvenience caused.We value your feedback and would like to extend our invitation for you to reach out to our management team directly to discuss your experience further and to provide any additional assistance or compensation that may be warranted.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 Excelente

Donald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel. Modern, clean, and centrally located.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseline el 18 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Aloft.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Samantha

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Erin D. el 18 mar. 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a lovely stay at our hotel. Delivering exceptional experiences is at the heart of everything we do, and it's truly gratifying to know that we succeeded in making your time with us enjoyable.We hope that every aspect of your stay met or exceeded your expectations, from the comfort of your room to the quality of our amenities and the service provided by our staff. Your satisfaction is our top priority, and knowing that we achieved that goal brings us immense joy.Should your travels bring you back to our area in the future, it would be our pleasure to welcome you back for another memorable stay. Until then, please don't hesitate to reach out if there's anything we can assist you with.

6/10 Aceptable

alisson

Se hospedó 1 noche en marzo de 2024
Respuesta de Erin D. el 8 abr. 2024
Thank you for choosing to stay with us and taking the time to leave a review. We appreciate your feedback and strive to ensure every guest has a positive experience. If there's anything specific that we could improve upon to earn a higher rating next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is very polite and attentive.
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseline el 10 mar. 2024
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback about our staff, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Deirdre, Little Rock

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The toilet would not work and had begun to overflow onto the floor. We spoke with front desk and she told us that she couldn’t leave the desk to come and check the matter out. We then asked for a plunger at least, the young lady left a plunger in a bag filled with feces for us to use at the front desk. We made the decision to leave at that point, in which was a full inconvenience at 12:00am. I called the next morning to speak with a manager and I spoke with Megan. Currently we are awaiting and update from Megan, I’ve emailed to inquire about the progress to see if she’d spoken to Expedia and there was no reply. While I do understand that people get busy, as a paying customer who couldn’t even enjoy a nights rest, I expect more urgency around this matter. A refund is fully deserved at this point and I will continue to call until I get that.
Se hospedó 1 noche en febrero de 2024
Respuesta de Erin D. el 2 mar. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Aloft Rogers-Bentonville. We deeply apologize for the inconvenience and frustration you experienced due to the issues with the toilet in your room.First and foremost, we sincerely regret the mishandling of your request by our front desk staff. It is unacceptable that you were not provided with prompt and effective assistance when you reported the problem. Please know that we take such matters very seriously, and we will be addressing this issue with our team to ensure that it does not happen again in the future.Regarding the incident with the plunger, we are appalled by the lack of professionalism displayed by our staff member. This behavior does not align with the high standards of customer service that we strive to uphold. Rest assured, appropriate action will be taken to address this matter internally.We understand the frustration caused by the inconvenience of having to leave the hotel in the middle of the night. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry that we fell short of meeting your expectations on this occasion.Our manager has been informed of your situation and is actively working to resolve the issue. We apologize for any delays in communication and assure you that Megan is diligently pursuing a resolution.Once again, we apologize for the negative experience you encountered during your stay. Please know that we are committed to making things right for you. We value your patronage and hope to have the opportunity to regain your trust in the future.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

10/10 Excelente

Kristen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome stay! 2nd time at the property! Would def recommend.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Erin D. el 26 feb. 2024
Thank you so much for choosing to stay with us again and for taking the time to leave such a wonderful review! We are thrilled to hear that you had an awesome stay with us for the second time.Ensuring our guests have a memorable experience is always our top priority, and it's incredibly rewarding to know that we've met your expectations once again. Your recommendation means the world to us, and we truly appreciate your continued support.We look forward to welcoming you back for your third visit and making it even more unforgettable!

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Erin D. el 26 feb. 2024
Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's always rewarding to receive positive reviews like yours.If you have any specific feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We value your input and strive to exceed your expectations on every visit.We hope to have the pleasure of welcoming you back to our hotel in the future!

4/10 Mediocre

Neil

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Erin D. el 16 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We're disappointed to learn that your experience fell short of expectations.We genuinely apologize for any aspects of your stay that did not meet your standards. We take guest feedback seriously and use it as an opportunity to improve our services. Your feedback helps us identify areas where we can enhance the guest experience and ensure that future stays meet our guests' expectations. We are committed to addressing any concerns and making things right for you.We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience that we strive to deliver to all our guests.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Anthony Williamson AGM el 12 feb. 2024
Thank you for your great review. We hope to see you again soon.

10/10 Excelente

Raquel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Erin D. el 7 feb. 2024
First and foremost thank you for choosing to stay with us here at Aloft Rogers-Bentonville. On behalf of the entire Aloft team, I want to thank you for taking the time to share about your recent stay with us. We are passionate about providing all of our guests with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience should your travels bring you back to Aloft NWA!

10/10 Excelente

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Erin D. el 6 feb. 2024
First and foremost thank you for choosing to stay with us here at Aloft Rogers-Bentonville. On behalf of the entire Aloft team, I want to thank you for taking the time to share about your recent stay with us. We are passionate about providing all of our guests with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience should your travels bring you back to Aloft NWA!

10/10 Excelente

Samantha

Se hospedó 1 noche en febrero de 2024
Respuesta de Anthony Williamson AGM el 20 mar. 2024
Thank you for your rating. We look forward to seeing you again soon.

8/10 Bueno

Anthony

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
House keeping is aggressive about booting you out by 10 am. But the website says noon.
Se hospedó 1 noche en enero de 2024
Respuesta de Erin D. el 2 feb. 2024
First and foremost thank you for choosing Aloft Rogers-Bentonville. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Our commitment is to provide a comfortable and accommodating stay for all our guests.We appreciate you bringing the discrepancy regarding the checkout time to our attention. We understand the importance of clear communication, and we will promptly address this matter with our team to ensure that our website accurately reflects our policies.Your comments are invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Aloft Management

10/10 Excelente

Dawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erin D. el 29 ene. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us here at Aloft Rogers-Bentonville!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excelente

Alva

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erin D. el 12 ene. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to see you again in the future.

6/10 Aceptable

Jake, Caddo Mills

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Got in late for the night. TV had signal for about 10 minutes, but was out the rest of the night. May have been weather factor. Sheets smelled sour like they sat in a washer machine wet for a few days. Carpet by bed near bathroom glazed window was wet and had a pet urine smell. Breakfast had sign to order at reception desk, but no one around for 10 minutes. Other than these, the property was great. Staff was very friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Erin D. el 13 ene. 2024
First and foremost thank you for choosing to stay with us here at Aloft Rogers-Bentonville.I am so sorry to hear about these problems you experienced during your stay. Your room experience is below our standards and for this I truly apologize. I will inform our housekeeping leadership team of your experience of sour smelling sheets and odor ridden carpet as well. Your negative experience ordering breakfast has also been shared with our Front Office Manager and she joins me in offering not only our sincere apologies for our team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

8/10 Bueno

Janina

Se hospedó 1 noche en enero de 2024
Respuesta de Erin D. el 12 ene. 2024
First and foremost thank you for choosing to stay with us here at Aloft Rogers-Bentonville! On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Aceptable

Jayme

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
New Hotel, our room had issues with the HVAC system and poor circulation. Room was large and comfortable, Shower is great. Breakfast, market and bar options in Hotel as well.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Erin D. el 6 ene. 2024
Thank you for your feed back regarding your recent stay here at Aloft Rogers-Bentonville! I will bring up the HVAC noise and issues with room circulation to our engineering leadership team so we may improve this aspect of all guests experiences! We hope to welcome you again soon!

6/10 Aceptable

Reshma

Se hospedó 1 noche en diciembre de 2023
Respuesta de Erin D. el 21 ene. 2024
First and foremost, thank you for choosing to stay at Aloft Rogers-Bentonville. We appreciate you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you have any comments or concerns you are willing to bring to our attention please let me know, so that we can get these issues addressed and not repeat our mistakes. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Jeanette

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erin D. el 31 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us here at Aloft Rogers-Bentonville!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Kimberlin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only complaints were the leaky shower & the bathroom faucet splashed onto the floor when turned on max strength Overall great! Would stay again
Se hospedó 3 noches en diciembre de 2023
Respuesta de Erin D. el 27 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us here at Aloft Rogers-Bentonville!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback regarding your shower and bathroom issues has been shared with our engineering team so that we may begin to remedy these issues. As a way of celebrating the great guest experiences we delivered we have also shared your experience with our front desk and housekeeping team leaders!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

8/10 Bueno

Tanya

Pretty nice place all in all!!
Although the hotel was showing a 3-star, and I usually stay at 4 or better, it was an adequate place to stay. I really like the fact that people were actually downstairs in the lobby at the bar or in front of the fireplace or even playing pool and when we left the next morning for lunch the downstairs was pact with families as Santa was there taking pictures and seeing the kids. I thought that was different and nice. The staff was amazing and the set up was also nice. Although my room was a bit small, it served its purpose. I would stay here again if I had too.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anthony Williamson AGM el 12 dic. 2023
Thank you so much for being our guest. We truly appreciate you as a guest . We look forward to seeing you again. Happy Holidays. From Aloft.

10/10 Excelente

Ron

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anthony Williamson AGM el 12 dic. 2023
Thank You so much for staying with us at Aloft. We hope you come back real soon. Happy Holidays from ALOFT

2/10 Terrible

Justin

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Stay somewhere else, but visit their bar!
It's not worth what you pay. My first room was so horrible the got me a different room. The new room included holes in the bathroom door, a broken shower handle, outlets that didn't work, hangers that broke when I hung my shirts on them, an uncomfortably small room, and hallways with trash in them. The hotel bar is great! Stay somewhere else and visit the bar.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erin D. el 10 dic. 2023
First and foremost, thank you for choosing Aloft Rogers-Bentonville. I recognize your time is valuable and appreciate the feedback you have provided. Your negative room experience is below our standards.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our engineering and leadership teams to ensure the necessary guidelines are in place and reviewed so that we may begin fixing this problem and prevent issues like this one from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Cindy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Erin D. el 3 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

8/10 Bueno

Tracie

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Property was clean and in a good location.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Erin D. el 28 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at Aloft Rogers-Bentonville!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excelente

hollie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Erin D. el 27 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us here at Aloft Rogers-Bentonville!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Erin D. el 19 nov. 2023
First and foremost, thank you for choosing to stay at Aloft Rogers-Bentonville. Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you have any comments or concerns you are willing to bring to our attention please let me know, so that we can get these issues addressed and not repeat our mistakes. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Aceptable

Dusty

Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony-AGM el 14 nov. 2023
Thank you for staying with us. We welcome your feedback and will use it as an opportunity to improve.

6/10 Aceptable

Allison

Viajó con su familia
Le gustó: Limpieza, personal y atención
Beds had deep wells in them and need replacement. Towels were very thin. Just needs updating. Clean though.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Erin D. el 7 nov. 2023
First and Foremost, thank you for choosing Aloft Rogers-Bentonville. I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean and comfortable atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The poor state of your bed and towels has been shared with our housekeeping leaders to ensure this is something we may begin improving on.My hope is the next time you are in the area, you will give us another chance to provide the guest experiences we strive to deliver.

10/10 Excelente

Billy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, close to everything. Clean modern hotel.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Erin D. el 6 nov. 2023
First and Foremost, Thank you for choosing Aloft Bentonville-Rogers! On behalf of the entire hotel team, I want to thank you for sharing about the top-notch stay you experienced. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bueno

Melanie Lord-Van

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin D. el 31 oct. 2023
First and Foremost, Thank you for choosing Aloft Bentonville-Rogers! On behalf of the entire hotel team, I want to thank you for sharing about the top-notch service you received. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Jack

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My dog gives you 4 stars (me too)
The staff checked in with me by message several times to make sure the room was what I needed. Very thoughtful! Staff was also very kind and friendly with my dog which was greatly appreciated. Available dog treats at the door were a great welcome for him too!
Se hospedó 1 noche en octubre de 2023
Respuesta de Erin D. el 30 oct. 2023
First and Foremost, Thank you for choosing Aloft Bentonville-Rogers! On behalf of the entire hotel team, I want to thank you for sharing about the top-notch service you received. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you (and your pup) again soon!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just Lovely!
Was a very nice place with kind helpful staff!
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin D. el 30 oct. 2023
First and Foremost, Thank you for choosing Aloft Bentonville-Rogers! On behalf of the entire hotel team, I want to thank you for sharing about the top-notch service you received. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Nicole Wozniak

Se hospedó 1 noche en octubre de 2023
Respuesta de Erin D. el 29 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about about your recent stay with us here at Aloft Rogers-Bentonville.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Thomas

Viajó con su pareja
Le gustó: Limpieza
It was very noisy and the sink didn’t drain. It took two days to get it fixed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Erin D. el 3 nov. 2023
First and foremost thank you for choosing Aloft Rogers-Bentonville. We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean and comfortable atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your room not receiving prompt servicing has been shared with our housekeeping and engineering leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

4/10 Mediocre

David

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención, servicios
We booked a Friday night and Saturday night stay in Rogers/Bentonville and paid an inflated price (Over $300 per night v. normally around $160) because there was an Arkansas Razorback game on Saturday. We received a notice under the door and Saturday afternoon that due to "unforeseen circumstances" there would be no service for the rooms on Saurday...no towels, no cleaning the bathroom, and no clean sheets. It was quite the ripoff. Price gouging combined with poor service.
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin D. el 24 oct. 2023
First and foremost thank you for choosing the Aloft Rogers-Bentonville.Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.I hope you choose to stay with us again should your travels bring you back to the area.

10/10 Excelente

Shay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin D. el 24 oct. 2023
First and Foremost, Thank you for choosing Aloft Bentonville-Rogers!On behalf of the entire hotel team, I want to thank you for sharing about the top-notch service you received.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Rachel

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin D. el 23 oct. 2023
First and foremost, thank you for choosing to stay at Aloft Rogers-Bentonville.Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you have any comments or concerns you are willing to bring to our attention please let me know, so that we can get these issues addressed and not repeat our mistakes.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bueno

Tanese

Viajó por negocios
Le gustó: Servicios
I enjoyed my stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Anthony AGM el 22 oct. 2023
Thank you for your response I’m glad you enjoyed your stay. What could we do better to get the full five stars? Thank you again for your time.

2/10 Terrible

deshawn

Viajó con su familia
No le gustó: Personal y atención
Loud Party in lobby area. Booming music
Loud booming rap music played in their bar/lobby Saturday night until 11:00 pm. The windows in my room were vibrating. I complained but no one cared. They said it was rented for a private party but it was in the lobby/bar area were guests had to pass through. It also reeked of weed. Don’t stay here.
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin el 16 oct. 2023
Dear Mr. Sapinsley, first and foremost I want to say that we appreciate you staying with us at Aloft Rogers - Bentonville. Thank you for taking the time to share your experience with us and we’re disappointed to hear about your sub-par experience. We apologize for the noise and overall service you experience during your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent this experience from happening again. I hope you choose to stay with us again when your travels bring you back to the area.-Erin D.

2/10 Terrible

Ashley

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Erin el 27 oct. 2023
First and Foremost Thank you for choosing Aloft Rogers-Bentonville. I appreciate you taking the time to let us know about your recent experience while staying with us. Your experience of your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you have any comments or concerns you are willing to bring to our attention please let me know, so that we can get these issues addressed and not repeat our mistakes. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Bonnie

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love that it was close to everything. I didn’t like that the bar area was so packed that we couldn’t enjoy that area.
Se hospedó 2 noches en octubre de 2023
Respuesta de Erin el 15 oct. 2023
Dear Ms. Gray,Firstly I want to thank you for choosing Aloft Rogers-Bentonville. On behalf of the entire hotel team, I want to thank you for sharing about you experience at the hotel.It is always beneficial to hear feedback from those who matter the most – you! I am glad to hear that you enjoyed the proximity of the hotel to local attractions and restaurants, however it is equally unfortunate to hear that you were unable to enjoy the bar and lounge. Your feedback has been shared with the entire team so we may prevent these issues for future guests. We hope to welcome you again soon.- Erin