Servicio de la propiedad

Opiniones sobre Holiday Inn Express Rocky Mount Sports Center, an IHG Hotel

2.5 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 316 de 466 opiniones" "
Evaluación: 8 - Bueno. 78 de 466 opiniones" "
Evaluación: 6 - Aceptable. 24 de 466 opiniones" "
Evaluación: 4 - Mediocre. 19 de 466 opiniones" "
Evaluación: 2 - Terrible. 29 de 466 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Frances

Viajó con su familia
Le gustó: Servicios
Very nice and clean hotel
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Diane

Hotel room is very clean and people are very friendly
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel General Manager el 11 may. 2024
We're delighted to hear that you found our hotel room very clean and that our staff were friendly during your stay. Providing a clean and welcoming environment for our guests is a top priority for us, and we're thrilled that we succeeded in meeting your expectations in these areas.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back on your future visits, and if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know what you require when you arrive to check in.

10/10 Excelente

Allen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dave

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Lyubov

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Harold

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location. Hotel was neat and clean. Only reason I gave it 4 stars instead of 5 stars wqa the gym could be cleaner and needed clean towels. It looked neglected but the rest of the hotel was clean and neat. Breakfast was good and staff made sure it was well stocked.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel General Manager el 30 abr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you enjoyed our hotel's great location and found the overall cleanliness and tidiness to be satisfactory.We apologize for the condition of the gym and the lack of clean towels during your visit. Maintaining a high standard of cleanliness in all areas of our hotel, including the fitness center, is of utmost importance to us. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address these issues to ensure a better experience for our guests in the future.It's wonderful to hear that you enjoyed the breakfast offerings and that our staff ensured it was well stocked. Providing excellent service and amenities is a top priority for us, and we're glad to know that we met your expectations in this regard.We appreciate your valuable feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back for an even better experience on your next visit.

10/10 Excelente

Tarra, West Palm Beach

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the extremely polite employees. There should be more parking because parking spots were full 2 day in a row. I stayed 3 nights. There were 2 different with barking dogs. I ended up buying a sound machine to drown it out but it didn't help early in the morning. The breakfast should last longer than 9:30 a.m. (M-F) and longer than 10:00 a.m. (Sat/Sun). Not enough time. Other than that, the beds were comfortable, I received an extra pillow as requested. Coffee and tea were always available. My son enjoyed the fitness center.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel General Manager el 30 abr. 2024
Thank you for sharing your detailed feedback following your recent stay with us. We're delighted to hear that you appreciated the polite and courteous service provided by our staff, as well as the comfort of our beds and the availability of amenities such as coffee, tea, and the fitness center.We apologize for the inconvenience you experienced with parking availability during your stay. Your feedback regarding the parking situation is noted, and we will explore options to improve this aspect of our service.We're sorry to hear about the disturbance caused by barking dogs during your stay. We understand how disruptive this can be and will take steps to address this issue to ensure a more peaceful experience for our guests.Your feedback regarding the breakfast hours is appreciated, and we will certainly consider extending the breakfast hours to accommodate the needs of our guests better.We're grateful for your valuable feedback, which helps us identify areas for improvement. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Bueno

Cindy

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was comfortable and updated. There was some noise from other rooms and the hallway and even some light road noise. However, the comfort of the room more than made up for that. I would choose this hotel again.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel General Manager el 30 abr. 2024
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found your room to be comfortable and appreciated the updates.We apologize for any inconvenience caused by noise from other rooms, the hallway, and road noise. Your comfort is important to us, and we'll make every effort to address these issues to ensure a more peaceful experience for our guests in the future.We're thrilled to know that despite the noise, you would still choose our hotel again. We truly value your loyalty and look forward to welcoming you back for another enjoyable stay.

2/10 Terrible

Ian

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mary

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean. Modern style. Nice outdoor fire pit and furnishings. They allowed us to check in a bit early. Very helpful friendly staff. Very good value for the price.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel General Manager el 30 abr. 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and that our cleanliness, modern style, and outdoor amenities met your expectations.We strive to provide exceptional service to all of our guests, and we are pleased to learn that our staff's helpfulness and friendliness contributed positively to your visit.It's wonderful to know that you found our accommodations to be of good value for the price. We continuously aim to offer a comfortable and enjoyable experience at a reasonable rate.Your feedback is invaluable to us as it helps us to maintain and improve the quality of our services.

2/10 Terrible

Candace

No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Valerie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Told no internet connection
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dan

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Gwen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Over the years, I have stayed at a lot of hotels. This Holiday Inn Express is the best that I have ever stayed at. It was so clean!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel General Manager el 14 abr. 2024
Thank you for your glowing review! We are thrilled to hear that your recent stay at Holiday Inn Express exceeded your expectations and is the best you've ever experienced.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we're delighted that our efforts were evident during your stay.Your kind words mean the world to us, and we truly appreciate your recognition of our dedication to providing exceptional service.We look forward to the opportunity to welcome you back for another outstanding stay in the future.

10/10 Excelente

kaylor

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
!
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

MICHAEL

Le gustó: Estado de la propiedad e instalaciones
Great for an overnight stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel General Manager el 14 abr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you had a great experience during your overnight stay at Holiday Inn Express Rocky Mount - Sports Center.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we're pleased to know that we met your expectations.We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excelente

Louis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I always stay here when i am traveling to and from Florida. The place is always spotless clean and is right off of I-95. There are several restaurants within walking distance. After driving for 6 hours the last thing i want to do is getting back in the car. The complimentry breakfast in the morning is better than most Denny's or Waffel House along the way, but the free 24 hour cancellation is one of my main reasons i choose here since i book the room several weeks before my trip.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel General Manager el 14 abr. 2024
Thank you for your loyal patronage and for sharing your positive experiences with us. We're thrilled to hear that our hotel has become your go-to stop when traveling to and from Florida.We take great pride in maintaining a spotlessly clean environment for our guests, and we're delighted that our location near Interstate 95 and within walking distance to several restaurants has been convenient for you.We understand the importance of a good breakfast, especially after a long drive, and we're pleased to hear that our complimentary breakfast exceeded your expectations.Additionally, we're glad to offer a 24-hour cancellation policy to provide you with flexibility when planning your trips.Your continued support means the world to us, and we look forward to welcoming you back for many more comfortable stays in the future.

10/10 Excelente

Dennys

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you so much for your glowing review! We're absolutely thrilled to hear that your stay at Holiday Inn Express in Rocky Mount, NC exceeded your expectations and that you had a positive experience with us.Your satisfaction is our top priority, and we're delighted that we were able to provide you with a five-star experience during your time with us. Your feedback means the world to us, and we truly appreciate your kind words.We look forward to welcoming you back for another exceptional stay in the future.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay when traveling.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our hotel.Providing a great experience for our guests is our top priority, and we're delighted that you found our hotel to be the perfect place to find accommodations when traveling. Your satisfaction is important to us, and we're grateful for your positive review.We hope to have the pleasure of welcoming you back on your future travels. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know what you require whenever you're next here.

10/10 Excelente

Lorraine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our second stay at this hotel. Convenient location. Nice place to spend the night when traveling. Good breakfast also.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for choosing to stay with us again at Holiday Inn Express Rocky Mount - Sports Center, and for taking the time to share your feedback! We are thrilled to welcome you back for your second stay.We're delighted to hear that our hotel continues to meet your expectations and that you find our location convenient for your travels. Providing a comfortable and convenient stay for our guests is our top priority, and we're pleased that we have been able to provide you with a pleasant experience.It's also great to hear that you enjoyed our breakfast offerings. We strive to provide a variety of options to start your day off right, and we're glad that you found it enjoyable.Thank you for your continued patronage, and we look forward to welcoming you back for many more stays in the future.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean. Reception helpful and efficient
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your recent stay at our hotel.Maintaining a clean environment is a top priority for us, and we're thrilled that you found our facilities to be very clean. Additionally, we're glad to hear that our front desk team was helpful and easy to work with. Providing excellent customer service is important to us, and we're pleased that our team met your expectations.We appreciate your kind words and your patronage. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know what you require when you next arrive to check in.We look forward to welcoming you back in the future!

10/10 Excelente

Francois, MONTREAL

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

joe

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Mardochee

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for letting us know that you enjoyed your visit to our hotel! We appreciate your 5-star rating and hope to see you back here again very soon!

8/10 Bueno

Dianne

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room we booked wasn't ready so they offered us another at the same rate which we took but those rooms were still being serviced - we ended up with no bath towels (discovered when it was too late to get any) Staff was friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay.It is disappointing to hear that the room you originally booked wasn't ready upon your arrival and that the alternative rooms offered to you were still being serviced. We understand how frustrating this must have been, especially not having bath towels available when needed. Please know that this is not indicative of the level of service we strive to provide, and we will address this issue with our housekeeping team to prevent similar occurrences in the future.We appreciate your kind words regarding the friendliness and helpfulness of our staff. Providing excellent customer service is important to us, and we're glad that our team was able to assist you despite the challenges you encountered.We hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excelente

Vito

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tesla charger is next to the hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 30 mar. 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a 5-star stay at Holiday Inn Express Rocky Mount - Sports Center.We're thrilled that you found our hotel to be exceptional, and we're glad that our amenities, including the Tesla charger, added to the convenience and enjoyment of your stay.Your satisfaction is our priority, and we're grateful for your positive feedback. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.

10/10 Excelente

Morgan, Carrollton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Keri

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Maiken

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Dorothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We will definitely make a point to arrange our next trip to/from Florida so we can stay here again! The room was great, the bed was very comfortable - not super hard like most hotel beds are. The guest laundry and fitness center were very nice. There is even a commissary on the first floor where you can buy sodas, water, beer, snacks and even food to prepare in the microwaves in the room. Breakfast this morning was the best hotel "free breakfast" we have ever had!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 17 mar. 2024
Thank you for your glowing review of your recent stay at Holiday Inn Express in Rocky Mount, NC! We are thrilled to hear that you had such a fantastic experience with us.It's wonderful to know that you found our rooms comfortable, and that our amenities like the guest laundry, fitness center, and commissary added convenience and value to your stay. We're especially pleased that you enjoyed our breakfast offerings - providing a delicious and satisfying breakfast is important to us, and we're delighted to hear that it exceeded your expectations.Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back on your next trip to or from Florida!

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like that the hotel was clean. Staff was friendly and very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 17 mar. 2024
Thank you for sharing your experience with us! We are thrilled to receive your feedback and learn that you enjoyed your stay at our hotel.Maintaining a clean and welcoming environment for our guests is of utmost importance to us, and we are delighted to hear that you found our hotel to be clean. Additionally, we are pleased to hear that our staff provided friendly and helpful service throughout your stay.Your positive review and 5-star rating on Expedia mean a lot to us, and we truly appreciate your kind words. If your travels bring you back to our area, we would be honored to welcome you again for another exceptional experience.

10/10 Excelente

George

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel General Manager el 17 mar. 2024
Thank you for choosing to stay at Holiday Inn Express! We are delighted to hear that you had an excellent stay with us and that you awarded us with 5 stars on Expedia.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're thrilled to know that we met your expectations. Your positive feedback means the world to us and serves as encouragement for our team to continue delivering exceptional service.We appreciate your kind words and your decision to award us with a perfect rating. If your travels bring you back to our area, we would be honored to welcome you again for another wonderful stay.

8/10 Bueno

Vicki

Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Alejandro

No le gustó: Personal y atención, estado de la propiedad e instalaciones
I made my reservation with a month in advance. When I arrived with a minor at 9:30pm the front desk informed me that they didn’t have any reservation on my name and that the hotel was full capacity. At that time and with no place to stay 2 hours away from home , tire and with a minor I was send out to the streets in a place that I didn’t know to find a safe place to stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
We are deeply sorry for the distressing experience you encountered upon your arrival at our hotel. We understand the inconvenience and stress this situation caused you.Please know that we take your feedback very seriously, and we will be investigating this matter further to understand what went wrong and to prevent similar situations from happening in the future.

4/10 Mediocre

Brian

Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
Nice hotel, but we had several problems during our stay. The cleaning person came in our room, even though we left the sign on the door knob. We had a dog with us and didn’t want her entering. The key cards stopped working several times for many of the people in the hotel that weekend. The second day of our day, the person in charge of breakfast did not show, therefore there was no breakfast for us that day. I also heard of a party going on next to one of the rooms of our friends. They notified the front desk, but they didn’t do anything about it.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our hotel.We deeply regret that our housekeeping team entered your room despite the "Do Not Disturb" sign on the door. This is certainly not the level of service we aim to provide, and we understand the importance of maintaining privacy, especially when traveling with pets. Rest assured, we will address this matter with our housekeeping staff to prevent such occurrences in the future.Additionally, we apologize for the inconvenience caused by the intermittent issues with the key cards. We understand how frustrating it can be to experience difficulties accessing your room, and we are actively working to resolve this issue to ensure a smoother experience for our guests.Regarding the breakfast situation on the second day of your stay, we sincerely apologize for the absence of our breakfast attendant. This is not a reflection of our usual standards, and we are investigating the matter internally to prevent such occurrences in the future. We understand the importance of providing a complimentary breakfast service, and we deeply regret the disappointment this caused.Furthermore, we regret to hear about the disturbance caused by the neighboring party. Our guests' comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience this may have caused. We will review our procedures for handling noise complaints to ensure that appropriate action is taken promptly in the future.We appreciate your feedback as it helps us identify areas for improvement, and we hope you will give us another opportunity to provide you with the exceptional service and experience you deserve.

6/10 Aceptable

Patrick, TAMARAC

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, servicios
Very comfortable and nice staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager el 17 mar. 2024
Thank you for taking the time to share your experience at Holiday Inn Express in Rocky Mount, NC! We are delighted to hear that you found our hotel to be very comfortable and enjoyed the time you spent with us.Ensuring our guests' comfort and satisfaction is our top priority, and we're thrilled to learn that our staff contributed to making your stay enjoyable. Your kind words will be shared with our team, as they serve as motivation to continue delivering exceptional service.We appreciate your choosing to stay with us and for taking the time to leave such positive feedback. If your travels bring you back to Rocky Mount, we would be honored to welcome you again for another great stay.

2/10 Terrible

Erika, Washington

No le gustó: Personal y atención
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

Brian

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

amy, Elizabeth City

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It would be nice when there is a volleyball tournament there would be breakfast items ready by 6 am as the players often have to leave early so being able to grab some fruit, muffins, bagel to go would be great Especially since breakfast is included.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for taking the time to provide us with valuable feedback following your recent stay. We appreciate your suggestion regarding breakfast availability during volleyball tournaments, particularly for early departures.Ensuring our guests have a pleasant and convenient experience is paramount to us. We understand the importance of providing breakfast options, especially for guests with early commitments such as tournaments. Your suggestion regarding having breakfast items available by 6 am is duly noted, and we will certainly explore ways to accommodate such requests in the future.Please accept our sincere apologies for any inconvenience this may have caused during your stay. Your feedback allows us to continually improve our services and offerings for all guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excelente

Robbie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Close to Outback’s. Excellent lady working check in!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel's location convenient and that you enjoyed the proximity to Outback Steakhouse.Moreover, we greatly appreciate your recognition of our front desk team member who assisted you during check-in. Providing exceptional service is at the core of what we do, and it's rewarding to know that their efforts contributed positively to your experience.We value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excelente

cheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you, Cheryl, for your 5-star review! We appreciate it and hope to see you again soon!

4/10 Mediocre

Laura

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
I was charged more than the amount my booking site told me it would be. Very disappointed!
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for any discrepancy in the charges for your stay and for any inconvenience this may have caused.We understand the importance of transparent pricing and accuracy in billing, and we regret that there was a discrepancy between the amount you were quoted and the amount you were charged. We will investigate this matter thoroughly to ensure that similar issues do not occur in the future.Once again, we apologize for any frustration or disappointment this may have caused. I hope you'll give us another opportunity to serve you so that we may offer you a much better experience.

10/10 Excelente

Enrico

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean rooms.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found the rooms at our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're thrilled that we met your expectations in this regard. Your satisfaction is important to us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Vito

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone was friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 10 mar. 2024
Thank you for sharing your experience with us. We're delighted to hear that you found everyone at the Holiday Inn Express hotel in Rocky Mount, NC to be friendly.Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on you during your stay. Your kind words are truly appreciated, and we will be sure to pass along your compliments to our staff.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Douglas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Will stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 26 feb. 2024
Thank you for choosing to stay at Holiday Inn Express in Rocky Mount, NC, and for sharing your wonderful feedback with us! We are thrilled to hear that you were exceptionally pleased with your stay and that you plan to stay with us again in the future.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that we exceeded your expectations during your visit. Your kind words mean a great deal to us and serve as motivation for our team to continue delivering outstanding service to all our guests.We look forward to welcoming you back for another fantastic stay during your future travels to Rocky Mount.Thank you once again for your feedback, and we can't wait to serve you again soon.

10/10 Excelente

Maryanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was nice. It was very easy to check in. It was quiet and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager el 26 feb. 2024
Thank you for choosing to stay at Holiday Inn Express in Rocky Mount, NC, and for sharing your positive feedback with us. We are delighted to hear that you had a comfortable and enjoyable experience during your stay.We're pleased to know that you found your room to be comfortable and well-appointed, providing you with everything you needed for a pleasant stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we're glad that we met your expectations in this regard.It's fantastic to hear that you had a seamless check-in experience with our friendly staff and that you found the hotel to be quiet and comfortable throughout your stay. Your satisfaction means a lot to us, and we're grateful for your kind words.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

4/10 Mediocre

Al

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024