Dear YongshuThank you for sharing your feedback on your recent stay with us. We are so sorry it was not what you expected and less than satisfactory. Please feel free to reach out to me directly so we can improve for future visits.Thank youKevin R GM

Dear WenjunThank you for the feedback regarding your recent visit. We are so glad you found the hotel location and Cleanliness to a high level. We are disappointed that you the pool small and cold. We do keep the water temp at 84 degrees and air temp in the mid 70's. Sometime when the air temp is less than water temp it can make it feel colder than it is. We will have all thos numbers checkedThank you again and we look forward to your next visit.Kevin Rosdahl GM

Dear JanThank you for sharing your recent experience with us. Please let us know what we could have done to earn a 4 or 5.Thank you againkevin Rosdahl

Dear RichardWe are so sorry to hear about your less than satisfactory Experience with us. We would love to hear more about your experience with us so we can improve for future stays.Please feel free to contact me directly at the hotel.Kevin R GM

Dear JamesThank you for sharing your recent experience with us. I am so glad you enjoyed the hotel and our customer service. I case you come back to Rochester we have many great places to Experience.Right next door us the largest toy and play museum in the country called Strong Museum of Play. The Founder of Eastman Kodak's residence is within walking distance. The High Falls area is 1.5 miles away and has a beautiful walkway bridge over the river so you can look directly at the falls. The Susan B Anthony House is here. Also, there are many great Restaurants and Bars close by,Hopefully you give Rochester another chance.If possible, could you rate you experience based on the hotel only?Thank you