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Opiniones sobre Hampton Inn Rochester Irondequoit

2.5 out of 5
Hampton Inn Rochester Irondequoit
1323 E Ridge Rd, Rochester, NY

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 449 de 1001 opiniones" "
Evaluación: 8 - Bueno. 315 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 101 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 76 de 1001 opiniones" "
Evaluación: 2 - Terrible. 60 de 1001 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Zaida

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen servicio
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 8 noches en noviembre de 2019

10/10 Excelente

Rosaluz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2019
Respuesta de R. Wilson el 25 abr. 2019
Thank you for taking the time to post feedback! We hope to see you again the next time your travels bring you to Rochester!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente experiencia en Rochester, NY.
Excelente hotel. Muy cómodo. Buen desayuno. Excelente localización. Cerca muy cerca del Lago Ontario. Staff muy colaborador. Muy buen recibimiento incluyendo maíz pira y galletitas con café, te y bebidas!! Las camas formidables con unas cobijas muy agradables!! Si tenemos la oportunidad nuevamente, regresaríamos!! muy recomendable!!
Se hospedó 2 noches en julio de 2018
Respuesta de R. Wilson el 29 ago. 2018
All of us here at the Hampton Inn Irondequoit are happy that you had such a great stay! We look forward to making your next stay even better!

10/10 Excelente

Leo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was fine!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Karrianne

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was great, breakfast was wonderful for being a hotel. Rooms were clean and comfy
Se hospedó 2 noches en abril de 2024
Respuesta de frontdesko el 30 abr. 2024
Thanks so much for your response!

10/10 Excelente

Kristina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’d be great to bring back the business center. Sometime an actual system w/ printer is needed… Also, laundry items would be GREAT…!
Se hospedó 4 noches en abril de 2024
Respuesta de frontdesko el 30 abr. 2024
Thanks so much for your response!

4/10 Mediocre

David

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The complimentary breakfast was terrible
Se hospedó 2 noches en abril de 2024
Respuesta de frontdesko el 30 abr. 2024
Thanks so much for your response!

10/10 Excelente

gilberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 Mediocre

Maria, Uniondale

No le gustó: Limpieza, estado de la propiedad e instalaciones
The pillows stank, one of the beds was not clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 Bueno

Steven, Hillsborough

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good. Staff we're friendly and helpful. Just an incidental comment, the digital key in the Hilton honors phone app only worked 3 out of the 20 times I tried it.
Se hospedó 2 noches en abril de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 Bueno

Elisabeth, Woodridge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The staff was lovely and the rooms were nice. There was no shampoo in the bottle and the tub drained slowly. Otherwise we enjoyed our stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excelente

Kateryna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s been nice. Clean and friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excelente

Stacy, Webster

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff was very personable and helpful! Nice and comfortable room. Plenty of parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excelente

Luis, Winter Haven

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely clean room, excellent breakfast staff was friendly. Lunch at Rubino’s across the street was amazing !
Se hospedó 4 noches en febrero de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

6/10 Aceptable

Kristina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…
Se hospedó 3 noches en febrero de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

2/10 Terrible

cindy

Se hospedó 1 noche en febrero de 2024
Respuesta de Ossie el 18 abr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 Mediocre

Laurel, Ithaca

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is dirty and rundown. Shower curtain fell on me while in the shower. Dark out curtain fell off. Bathroom was not clean. Rug near desk was soaking wet with some dark nasty stuff. The front desk staff did not know how to check us in, took 20 minutes. Wondering why Expedia would recommend this dump.
Se hospedó 2 noches en enero de 2024

4/10 Mediocre

Katie

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Thomas

No le gustó: Personal y atención
Light over bathroom mirror was told it would be replaced and wasn’t. Asked for clean towels and none were available.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
Need better lighting in room
The bed was lumpy and uncomfortable. The room was dark. It only had 2 bedside lamps and a very white desk lamp. The coolness of the light coming out of the desk lamp was too offensive to leave on for any long period of time. Even with it on I needed a flashlight to find things in my bag.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Denise

Le gustó: Personal y atención
Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Michele

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel close to Hospital
Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

edward

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
just an okay saty
After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Eh.
Shower missing door, weird incident at check in about the room charge. Found out i was double charged.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ivan

Le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Heather

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Mary

Viajó con su familia
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Craig

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good property, good staff
This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Best Wishes, The Hampton Inn el 19 nov. 2023
We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
Did not get the room I booked!
Front desk sent us to my handicapped king-bed room, but the bed was stripped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 19 nov. 2023
Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

6/10 Aceptable

Cody

No le gustó: Estado de la propiedad e instalaciones
Room was stained on carpet and drapes
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 11 nov. 2023
Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

8/10 Bueno

Vincent

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 4 nov. 2023
I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

4/10 Mediocre

Andrew

No le gustó: Limpieza, personal y atención
Strong pet odor in the room
Se hospedó 1 noche en octubre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 4 nov. 2023
I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

4/10 Mediocre

Alexis

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere
Se hospedó 2 noches en octubre de 2023
Respuesta de Hampton Inn Irondequoit Management Team el 29 oct. 2023
We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

2/10 Terrible

Joshua

Se hospedó 1 noche en octubre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 25 oct. 2023
Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

10/10 Excelente

Shaleea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very helpful staff
Respuesta de Bri Medina, Front Office Supervisor el 25 oct. 2023
I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

8/10 Bueno

Predrag

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 16 oct. 2023
It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Hampton Inn el 12 oct. 2023
Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

6/10 Aceptable

Kelley

Property was ok. Check in took almost an hour. They were overbooked and took a while to locate a room. Since I didn’t book directly from Hilton we were not a priority.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hampton Inn Irondequoit Management Team el 11 oct. 2023
We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

8/10 Bueno

Arthur

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
parking was a problem with repaving going on. delayed check-in, made us late for family dinner
Se hospedó 2 noches en octubre de 2023
Respuesta de Bri Medina el 8 oct. 2023
I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

2/10 Terrible

Elizabeth

Se hospedó 1 noche en octubre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 25 oct. 2023
We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

8/10 Bueno

Jaime

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Security issues
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bri Medina el 8 oct. 2023
Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

10/10 Excelente

Kellie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel, quiet and well kept. Staff were friendly.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 14 oct. 2023
That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

8/10 Bueno

Hollie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 14 oct. 2023
Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

10/10 Excelente

Dianna

Viajó con su pareja, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, quiet, ample parking. The real star was Rashad the night clerk who helped replace something in our room ASAP. Friendly and personable, he was a pleasure. (And go have dinner at the Italian place next door! You won’t be disappointed!)
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 16 oct. 2023
That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

10/10 Excelente

Jim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bri Medina, Front Office Supervisor el 16 oct. 2023
We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

4/10 Mediocre

Kristen

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing
The bathroom was dark with no working ceiling light or vent fan. The bedding was old and I was concerned about its cleanliness. The coffee and breakfast was of no use to us due to poor quality and taste. We always choose Hampton Inns and these problems haven’t happened at other locations we’ve tried.
Se hospedó 3 noches en agosto de 2023
Respuesta de Bri Medina, Front Office Supervisor el 16 oct. 2023
I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.