Upon arrival, I could not get into the snow covered driveway. I tried shoveling but the snow/ice was hardpacked and when I tried to drive in again, my wheels just spun. I had to forward and reverse several times to get back into the street. There was no street parking due to snow, my 70 year old sister was arriving with nowhere to park, and the access to the property was unsafe. I called the owner but she did not call back. I checked into a hotel and called VRBO. They got in touch with owner, who told them a plow was on its way. This was an hour after my check in time. She messaged me that the plow was on its way; a "few minutes late for my 4:00 check in time". Check in time is clearly stated on my reservation as 3:00 PM. She also stated that the driveway had been plowed during the week, but it hadn't snowed since Tuesday and it was now Friday. I sent her pictures of the driveway per her request. I have contacted her but she is not responding. VRBO also tried contacting her but they now tell me that it is up to the owner to refund me my money. Right now, my only recourse, is to warn others about renting from this owner.