9033 King Fahd Road - Olaya, Unit No. 1, PO Box 2370, Riyadh
Opiniones
7,4
Bueno
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 89 de 296 opiniones" "
10 - Excelente
89
Evaluación: 8 - Bueno. 106 de 296 opiniones" "
8 - Bueno
106
Evaluación: 6 - Aceptable. 50 de 296 opiniones" "
6 - Aceptable
50
Evaluación: 4 - Mediocre. 23 de 296 opiniones" "
4 - Mediocre
23
Evaluación: 2 - Terrible. 28 de 296 opiniones" "
2 - Terrible
28
7,8/10
Limpieza
7,6/10
Personal y atención
7,2/10
Servicios
7,6/10
Estado de la propiedad e instalaciones
7,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
mourade
8 dic. 2023
mourade
Respuesta de mourade el 13 feb. 2024
Dear Muhammad Sarmad Wahab Chaudhry,We very much appreciate your comments regarding your stay at the Novotel Riyadh Al Anoud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
mourade
10 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
not bad at all
mourade
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fahad el 20 dic. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Miguel nassim
Viajó por negocios
5 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Every thing is perfect. wish them a lot of progress .
Miguel nassim
Se hospedó 5 noches en mayo de 2023
Respuesta de FAHAD el 19 jul. 2023
Dear Miguel nassim,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
4/10 Mediocre
Javier
Viajó por negocios
22 nov. 2022
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Javier
Se hospedó 1 noche en noviembre de 2022
Respuesta de Fahad el 29 nov. 2022
Dear Javier,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Mourad, Sharjah
Viajó por negocios
22 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent breakfast, room large, bed comfortable
Mourad
Se hospedó 1 noche en enero de 2024
Respuesta de Fahad el 25 ene. 2024
Dear Mourad,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
Petrus
Viajó por negocios
20 ene. 2024
Le gustó: Limpieza, personal y atención, servicios
Convenient location for business
Petrus
Se hospedó 2 noches en enero de 2024
Respuesta de FAHAD el 22 ene. 2024
Dear Petrus,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
Mustafa
Viajó con su familia
9 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mustafa
Se hospedó 2 noches en diciembre de 2023
Respuesta de Fahad el 11 ene. 2024
Dear Mustafa,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Ahmed
Viajó por negocios
2 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hospitality
Ahmed
Se hospedó 2 noches en diciembre de 2023
Respuesta de FAHAD el 11 ene. 2024
Dear AhmedWe very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
2/10 Terrible
ERIC
24 dic. 2023
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
ERIC
Se hospedó 2 noches en diciembre de 2023
Respuesta de Fahad el 27 dic. 2023
Dear ,Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
8/10 Bueno
Mario
Viajó por negocios
9 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel, proper structure, good offer of food for breakfast and dinner
Mario
Se hospedó 4 noches en noviembre de 2023
Respuesta de Fahad el 20 dic. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
2/10 Terrible
Stéphane
Viajó por negocios
30 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A éviter
Mis d'abord dans une chambre fumeur, puis dans une chambre avec une grosse fuite d'eau dans la salle de bain, j'ai dû changer 2 fois de chambre!
Stéphane
Se hospedó 2 noches en octubre de 2023
Respuesta de FAHAD el 20 dic. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
Cliente verificado
23 oct. 2023
Cliente verificado
Se hospedó 4 noches en octubre de 2023
Respuesta de FAHAD el 20 dic. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
william
18 oct. 2023
william
Se hospedó 1 noche en octubre de 2023
Respuesta de Fahad el 20 dic. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Sami
Viajó por negocios
4 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sami
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fahad el 9 oct. 2023
ضيفنا العزيز ساميبعد التحیة ....نشكركم على إيجاد الوقت لمشاركتنا بأنطباعكم عن فندق نوفوتيل العنود.كما نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم بالفندقلقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا. نشكركم و نتطلع للترحیب بكم مرة أخرى في نوفوتيل العنودمع خالص الشكر و التقديرإدارة الفندق
10/10 Excelente
Sami
30 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
Sami
Se hospedó 2 noches en septiembre de 2023
Respuesta de FAHAD el 2 oct. 2023
Dear Sami,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
2/10 Terrible
Saeed
Viajó con su familia
28 sept. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was Not good in this hotel
Saeed
Se hospedó 2 noches en septiembre de 2023
Respuesta de FAHAD el 2 oct. 2023
Dear Saeed,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
4/10 Mediocre
Cliente verificado
Viajó por negocios
26 ago. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel needs to be
Cliente verificado
Se hospedó 3 noches en agosto de 2023
Respuesta de Fahad el 30 ago. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
eui sik
24 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
eui sik
Se hospedó 4 noches en agosto de 2023
Respuesta de Fahad el 27 ago. 2023
Dear Eui sik,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Cliente verificado
Viajó con su familia
12 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 4 noches en agosto de 2023
Respuesta de Fahad el 13 ago. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
2/10 Terrible
Pedro L
Viajó en grupo
10 ago. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Scary
Scary, awful…. the hotel be renewed completely, the conditions inhumane… excellent location, nice area, the building outside look good but the rooms are destroyed, change me room twice and every time was worth. Avoid.
Pedro L
Se hospedó 2 noches en agosto de 2023
Respuesta de FAHAD el 13 ago. 2023
Dear Pedro ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
4/10 Mediocre
Yousfi
29 jul. 2023
Yousfi
Se hospedó 2 noches en julio de 2023
Respuesta de Fahad el 27 ago. 2023
Dear Yousfi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
Cheddia
19 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Superbe séjour !
Cheddia
Se hospedó 2 noches en junio de 2023
Respuesta de Fahad el 19 jul. 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Mohammad
7 may. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good
Mohammad
Se hospedó 2 noches en mayo de 2023
Respuesta de Fahad el 8 may. 2023
Dear Mohammad ,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Nermeen
23 abr. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Staying at Novotel is amazing all stuff are great and the location is very good
Nermeen
Se hospedó 3 noches en marzo de 2023
Respuesta de FAHAD el 7 may. 2023
Dear Nermeen,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
Bashir
13 abr. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bashir
Se hospedó 3 noches en abril de 2023
Respuesta de Fahad el 7 may. 2023
Dear Bashir,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
2/10 Terrible
Ziad
11 mar. 2023
Ziad
Se hospedó 3 noches en marzo de 2023
Respuesta de Fahad el 11 abr. 2023
Dear Ziad,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
Mohammad
1 mar. 2023
Mohammad
Se hospedó 2 noches en febrero de 2023
Respuesta de Fahad el 15 mar. 2023
ضيفنا العزيز بعد التحیة ....نشكركم على إيجاد الوقت لمشاركتنا بأنطباعكم عن فندق نوفوتيل العنود.كما نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم بالفندقلقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا. نشكركم و نتطلع للترحیب بكم مرة أخرى في نوفوتيل العنودمع خالص الشكر و التقديرإدارة الفندق
2/10 Terrible
Maqsood
Viajó con su familia
30 ene. 2023
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Avoid
2 day stay main reason for staying was the pool for kids
Pool not working jacuzzi not working
And steam room out of order very disappointed
Maqsood
Se hospedó 2 noches en enero de 2023
Respuesta de Fahad el 1 feb. 2023
Dear Masqsood,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
4/10 Mediocre
Cliente verificado
17 ene. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very poor and old hotel
The room 116 is the most awful and dirty room I have stayed, definitely not for a 4star hotel. View to a wall, food smell from the restaurant every morning. AC/Heater very noisy (impossible to use). I have requested to change the room the same day of the check in, but despite my complaint (please see the photos below) they didn't even tried or excuse to me. Only the young man at front desk was nice but the lady at the front desk was not professional and quite indifferent.
Cliente verificado
Se hospedó 3 noches en enero de 2023
Respuesta de FAHAD el 30 ene. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
2/10 Terrible
MOHAMMAD
Viajó con su familia
6 ene. 2023
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Nothing
MOHAMMAD
Respuesta de Fahad el 8 ene. 2023
Dear Mohammad,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
Barakat
24 dic. 2022
Barakat
Se hospedó 2 noches en diciembre de 2022
Respuesta de Fahad el 25 dic. 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
6/10 Aceptable
Dino
23 dic. 2022
Dino
Se hospedó 3 noches en diciembre de 2022
Respuesta de Fahad el 25 dic. 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
2/10 Terrible
Salah
Viajó por negocios, Viajó con su familia
13 dic. 2022
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room is completely run down. Ceiling is black from water leak, doors are disintegrated, furniture is old. Breakfast is ordinary. This is a 2-star hotel at best
Salah
Se hospedó 3 noches en diciembre de 2022
Respuesta de Fahad el 14 dic. 2022
Dear Salah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
2/10 Terrible
Ali
Viajó con su pareja
22 nov. 2022
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The worst hotel along with the worst customer services and they need to learn how to deal with customers in good manners
Ali
Se hospedó 1 noche en noviembre de 2022
Respuesta de Fahad el 29 nov. 2022
Dear Ali,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
8/10 Bueno
Bassel
Viajó por negocios
23 oct. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Bassel
Se hospedó 3 noches en octubre de 2022
Respuesta de Fahad el 25 oct. 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Saleh
Viajó por negocios, Viajó con su familia, Viajó en grupo
19 sept. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
مكان جميل
استقبال رااائع
خدمة ممتازة
Saleh
Se hospedó 1 noche en agosto de 2022
Respuesta de Fahad el 21 sept. 2022
ضيفنا العزيز صالحبعد التحیة ....نشكركم على إيجاد الوقت لمشاركتنا بأنطباعكم عن فندق نوفوتيل العنود.كما نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم بالفندقلقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا. نشكركم و نتطلع للترحیب بكم مرة أخرى في نوفوتيل العنودمع خالص الشكر و التقديرإدارة الفندق
4/10 Mediocre
abdulrahman
Viajó por negocios
29 ago. 2022
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Furniture was old, toilets not that clean. Doesn’t deserve 5 stars
abdulrahman
Se hospedó 2 noches en agosto de 2022
Respuesta de Front Office Manager el 31 ago. 2022
Dear Abdulrahman,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management
10/10 Excelente
mohamed
19 ago. 2022
mohamed
Se hospedó 2 noches en agosto de 2022
Respuesta de Fahad el 23 ago. 2022
Dear Mohammed,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
MR. RENATO Aristotle
17 ago. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice clean
MR. RENATO Aristotle
Se hospedó 1 noche en agosto de 2022
Respuesta de Fahad el 23 ago. 2022
Dear Aristotle,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
6/10 Aceptable
Mugbil
Viajó por negocios, Viajó con su familia
16 ago. 2022
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I had great treatment from the saff
Mugbil
Se hospedó 1 noche en agosto de 2022
Respuesta de Fahad el 23 ago. 2022
Dear Mugbil,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excelente
Francisco
Viajó por negocios
16 ago. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service and great location
Francisco
Se hospedó 1 noche en agosto de 2022
Respuesta de Fahad el 23 ago. 2022
Dear Francisco,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
Leonardo
Viajó por negocios
13 ago. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel for the price, convenient location.
Air condition in room did no obey control , a bit to hot for the weather.
Leonardo
Se hospedó 1 noche en agosto de 2022
Respuesta de Fahad el 23 ago. 2022
Dear Leonardo We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bueno
ROY, Jeddah
Viajó por negocios
4 jul. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value for money
ROY
Se hospedó 1 noche en julio de 2022
Respuesta de Fahad el 17 jul. 2022
Dear Roy,
We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Management
8/10 Bueno
Amal
Viajó con su familia
2 jul. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amal
Se hospedó 1 noche en junio de 2022
Respuesta de Fahad el 17 jul. 2022
Dear Amal,
We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Management
8/10 Bueno
Paul
25 may. 2022
Paul
Se hospedó 1 noche en mayo de 2022
10/10 Excelente
Chong
Viajó por negocios
24 may. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Chong
Se hospedó 1 noche en mayo de 2022
Respuesta de Fahad el 7 jun. 2022
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Management
8/10 Bueno
andrea
20 may. 2022
andrea
Se hospedó 1 noche en mayo de 2022
Respuesta de Fahad el 22 may. 2022
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Management
6/10 Aceptable
Karappurathu
Viajó por negocios
17 abr. 2022
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
It used to be one of the good property, I stayed multiple times in the part but p the property look outdated and has an aged look especially the toilets
Karappurathu
Se hospedó 1 noche en abril de 2022
Respuesta de Fahad el 19 abr. 2022
Dear Karappurathu,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Hotel Management
2/10 Terrible
damian
Viajó por negocios
3 abr. 2022
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Novotel should be ashamed at the state of the rooms in this hotel
Ripped and stained carpets, dated and damaged furniture
Holes in the headboard where lights used to be - totally substandard and grim
I declined the first room I was offered - reception could have told me it was a smoking room
Breakfast ok but I couldn’t leave fast enough
damian
Se hospedó 3 noches en marzo de 2022
Respuesta de FAHAD el 4 abr. 2022
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Hotel Management
4/10 Mediocre
Nada, Beirut
Viajó por negocios, Viajó en grupo
19 mar. 2022
No le gustó: Limpieza
Maintenance problem.
No hot water for two days:(
Nada
Se hospedó 1 noche en marzo de 2022
Respuesta de Fahad el 4 abr. 2022
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Hotel Management