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Opiniones sobre Hilton Riyadh Hotel & Residences

5 out of 5
Hilton Riyadh Hotel & Residences
6623 Al Shohadaa – Eastern Ring Road, Riyadh

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 124 de 254 opiniones" "
Evaluación: 8 - Bueno. 58 de 254 opiniones" "
Evaluación: 6 - Aceptable. 26 de 254 opiniones" "
Evaluación: 4 - Mediocre. 17 de 254 opiniones" "
Evaluación: 2 - Terrible. 29 de 254 opiniones" "

8,2/10

Limpieza

7,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jordi

Se hospedó 2 noches en enero de 2020
Respuesta de Hans Schiller el 6 nov. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Inass

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Hans Schiller el 15 abr. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Mohammed

Se hospedó 4 noches en febrero de 2024
Respuesta de Hans Schiller el 15 abr. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Abdulla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hans Schiller el 12 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Lina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel and the staff very friendly and nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Hans Schiller el 5 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Wayne

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent rooms , quiet and comfortable. Staft is very attentive and friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Hans Schiller el 4 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

abdullah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
فندق فخم و معامله ممتاز و خصوصن مسؤل البوفيه
Se hospedó 4 noches en enero de 2024
Respuesta de Hans Schiller el 18 ene. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

kaajal

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We stayed at the Hilton for 5 nights visiting our son who works locally.the hotel was clean and the staff welcoming and service exceptional. Overall a great stay, thank you !
Se hospedó 5 noches en enero de 2024
Respuesta de Hans Schiller el 15 ene. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

6/10 Aceptable

Naveed

Se hospedó 1 noche en enero de 2024
Respuesta de Hans Schiller el 15 ene. 2024
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Masroor

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Hans Schiller el 14 ene. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

8/10 Bueno

Wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is a good property, clean, upscale and free valet parking.
Se hospedó 1 noche en enero de 2024
Respuesta de Hans Schiller el 8 ene. 2024
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Mohammed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hans Schiller el 8 ene. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

4/10 Mediocre

NICOLA

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
On arrival at the property our rooms had been given to someone else, we were not the only people in the hotel this had happened to. Staff not the most friendly until the day we were leaving. Suddenly helpful and nice.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hans Schiller el 29 nov. 2023
We would like to apologies for any inconvenience that happened during the stay and we would greatly appreciate the opportunity to discuss your review in order to understand what we could have done to improve your stay with us and to look into this further and rectify any concerns you may have.Kindly note that one of our team members will contact you shortly or please call our team at +966 53 600 6029. We look forward speaking with you and working towards earning back your confidence in the hospitality Hilton is renowned for.Kind Regards,Hans SchillerGeneral Manager

10/10 Excelente

Fabrizio

Se hospedó 3 noches en noviembre de 2023
Respuesta de Hans Schiller el 18 dic. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Excelente

Ahmad

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property has 2 towers, one is the hotel rooms and the other is the hotel apartments. You can check in either and enjoy the same benefits
Se hospedó 4 noches en noviembre de 2023
Respuesta de Hans Schiller el 27 nov. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

4/10 Mediocre

Chul

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
the incredibly slow Wi-Fi internet was frustrating
I was generally satisfied with the facilities, but the incredibly slow Wi-Fi internet was extremely frustrating, and the absence of a microwave in the residence was very inconvenient for long-term guests
Se hospedó 8 noches en octubre de 2023
Respuesta de Hans el 31 oct. 2023
We would like to apologies for any inconvenience that happened during the stay and we would greatly appreciate the opportunity to discuss your review in order to understand what we could have done to improve your stay with us and to look into this further and rectify any concerns you may have.Kindly note that one of our team members will contact you shortly or please call our team at +966 53 600 6029. We look forward speaking with you and working towards earning back your confidence in the hospitality Hilton is renowned for.Kind Regards,Hans SchillerGeneral Manager

8/10 Bueno

ABDULLA

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
Location
Se hospedó 3 noches en octubre de 2023
Respuesta de Hilton el 29 oct. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Excelente

Seungchan

Se hospedó 7 noches en octubre de 2023
Respuesta de Hans el 31 oct. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Excelente

AMER, AlJubail AlSinaeyah

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and very cooperated . Welcome message very nice
Se hospedó 3 noches en octubre de 2023
Respuesta de Hans el 15 oct. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Excelente

MOATH

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing
It was our wedding anniversary
Se hospedó 1 noche en septiembre de 2023
Respuesta de Noura Altasan el 11 sept. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

10/10 Excelente

Bin Mohaya,

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This my second time staying at this Hotel.
Se hospedó 1 noche en junio de 2023
Respuesta de Hilton Riyadh Hotel & Residences el 4 jul. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

8/10 Bueno

Noora

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023
Respuesta de Hilton Riyadh Hotel & Residences el 20 jun. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5-star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

2/10 Terrible

Yazeed

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The service was very bad
Se hospedó 1 noche en abril de 2023
Respuesta de Noura altassan el 7 may. 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Excelente

Levi

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2023
Respuesta de Noura altassan el 7 may. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 10 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

2/10 Terrible

rafid

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid if possible
Inflexible staff
Se hospedó 1 noche en enero de 2023
Respuesta de Noura altassan el 7 feb. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 10 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

6/10 Aceptable

anders

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de Noura altassan el 7 feb. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

10/10 Excelente

Marwan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en diciembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

6/10 Aceptable

Khaled

Viajó por negocios
No le gustó: Personal y atención
Hilton Stay in Riyadh, KSA
The hotel is nice, clean and very close to Granada Mall (literally a short 5 minutes walk). However, service is a bit slow. I requested a travel adaptor and they kept saying yes we will send it and 3 days passed without them sending it despite daily and afternoon reminders everyday
Se hospedó 3 noches en diciembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement.Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

10/10 Excelente

Mayada

Se hospedó 2 noches en diciembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

4/10 Mediocre

Ahmad

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Non professional check in.
Reception are not professional especially the young Saudi lady how checked me in she made a lot of troubles to me as I have 2 reservations for 2 days, 1st day was in a apartment with one bed room but accommodate 4 adult persons, I requested beds to sleep my 2 children, she asked for extra money although I asked before reservation on phone they said will be provided free, we kept arguing with her till she called her supervisor then he checked me in same apartment to stay 2 nights, as they could not even provide me with non smoking room in 1st night which was my booking request and although I came late night for check in. There is also mis coordination with check out as at end of 1st day they kept on ringing the room to ask me to check out and even they send a person to knock the door to my family asking to check out even we had still one night to go. I felt enhancement during my stay because of mismanagement at check in disk and personnel.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement.Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

8/10 Bueno

Vahe

Se hospedó 1 noche en noviembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

6/10 Aceptable

Amer

Se hospedó 1 noche en noviembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay here !!!
Staff: fantastic. I never saw the same person twice and still same awesome service no matter who I dealt with. Facility: excellent. Get the executive suite. Really nice. Easy access to the mall. Valet parking. 24 hour service. Great hotel.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Excelente

Ibrahim

Se hospedó 1 noche en noviembre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Excelente

Kelsey

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent For Solo Female Travel
As a solo female traveler, I can’t emphasize enough how wonderful and professional the staff at the Hilton Riyadh was toward me. From the gentleman helping me into and out of ubers, to the front desk staff, to the servers at Ambar, Lotus and room service, all were kind and friendly and so so helpful for me, even though I spoke very little arabic. It was an absolute pleasure to stay here, and I will be making the Hilton Riyadh my home base the next time in I am Riyadh.
Se hospedó 1 noche en octubre de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

2/10 Terrible

Tariq

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2022
Respuesta de Noura altassan el 7 may. 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

8/10 Bueno

Serag

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Good but …
I booked a room here for a night. The location was good They hotel was nice and so busy The kids liked the swimming pool. My only problem here was that they charged for a deposit (500 SAR) which is normal is many hotels but what is not normal is to not get it back even after complaining them many times. It’s been two months and still did not get it. I did not want to be bad and give them one star and whatsoever because I liked the hotel. But I did not like that I had to complain for my deposit. I will not visit again.
Se hospedó 1 noche en julio de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 25 sept. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay.Yours sincerely,

8/10 Bueno

Mr.Tr Carter

Viajó con su pareja
Le gustó: Limpieza
Everything was good staff service and rooms, expect a couple of things..... some of the facilities such as, the pedicure and manicure area needs updating with modern appliances and the pool areas need to be updated as well. Best part was the massage personnel, the massages, sauna and steam rooms were my highlight of the stay. I would say probably one the most cleanest and well maintained sweat rooms... I have ever utilized.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 25 sept. 2022
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Excelente

Arian

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good!
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 25 sept. 2022
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Excelente

Faisal

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 28 ago. 2022
Dear Faisal,Thank you very much for sharing your kind review about your recent experiences at Hilton Riyadh Hotel & Residences. Please let us know when you plan to revisit us, we would be delighted to welcome you back for another memorable stay.Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bueno

Hamid, Springfield

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is new and suites are designed to provide natural light and grand view. Also suites are high tech and drapes size is appropriate to match grand windows. Room stocked with almost everything you need and robes are outstandingly soft. Room service is excellent and upscale. Few problems I encountered: - hot water is actually not hot, just warm and doesn’t provide hot bath needs. - jetted tub was not working and can’t be filled either - no towel hangers in the bathrooms. When manager was notified about jetted tub issue. I was provided with breakfast in the suite for the two nights stay since they couldn’t fix it or move me to another suite with a working jetted tub.
Se hospedó 2 noches en agosto de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 14 ago. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bueno

asma

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
جميلة
شقق فندقية جميلة جدا وموقعه بجانب مول غرناطة يعيبه خدمة الشقق القندقية سيئة تنتظر ساعات على ماتترجاهم يجيبو عربية نقل العفش والفندق ينقصه لوحات ارشادية يحوس الراس وتاخذ وقت طويل للوصلول للغرفة لوجود اكثر من طابق واكثر من مصعد
Se hospedó 2 noches en junio de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 3 jul. 2022
السلام عليكم، انطباعك عن الفندق في غاية الاهمية لنا حيث انه يساعدنا على تقديم خدماتنا بشكل افضل يليق بنزلائنا. نعتذر عن اي ازعاج غير مقصود قد حدث خلال تواجدك معنا و نتمنى ان تجدد زيارتك لنا قريبا. مع اطيب تحياتنا، فندق هيلتون الرياض و الشقق الفندقية

10/10 Excelente

SAAD

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 3 jul. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Excelente

AHMAD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
فندق رائع
Se hospedó 1 noche en junio de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 3 jul. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean
Enough clean
Se hospedó 1 noche en marzo de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 17 mar. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

8/10 Bueno

Hamad

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
فندق مريح جدا
Se hospedó 4 noches en marzo de 2022
Respuesta de Hilton Riyadh Hotel & Residence el 27 dic. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

2/10 Terrible

Waleed

Se hospedó 4 noches en febrero de 2022
Respuesta de Noura altassan el 7 may. 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

6/10 Aceptable

Charles, Wyoming

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
Nice hotel. But the staff are not very good. There was a lot of miscoordination / miscommunication between different members of their staff that caused me delays, waits, hassles, frustrations, etc. They just need to get themselves altogether as one staff. Presently they are not.
Se hospedó 2 noches en febrero de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 20 feb. 2022
Dear Charles We sincerely apologize for the inconvenience caused during your stay. We would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests. Yours sincerely, Hilton Riyadh Hotel & Residences

4/10 Mediocre

SALMAN

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Not good stay for 5 star.
Not so good Slow check in , i had to talk to 2 reception agents at the same time ( one was intern) . Both had very little experience as they had to ask other colleagues to help in each step. I asked for late chekout and was not considered at all.. no one even talked to me about availability. Asked for HD caple but was not available.. laundry was too late.. noise from other apartments Then finally, and again slow checkout process..
Se hospedó 1 noche en febrero de 2022
Respuesta de Hilton Riyadh Hotel & Residences el 20 feb. 2022
Dear Salman We sincerely apologize for the inconvenience caused during your stay. We would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de Lujain el 17 feb. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely, Hilton Riyadh Hotel & Residences