2/10 Terrible
Jacob
Viajó con su pareja
30 ago. 2022
Le gustó: Limpieza
No le gustó: Personal y atención
This is not a hotel!! This is a room for rent in a private residence. The ad is misleading, talking about 24 hour front desk service and listing the name as "Brisa do Mar". That is a fake name. It is not the name of the building. There are additional house rules not listed in the ad. The host did not have my reservation when I arrived which cost me alot of time, stress and money to resolve. The host did offer to let my guest stay until the paperwork was resolved. My guest stayed a few hours and we decided it was best to go. I notified Expedia the next day that the host did not have my reservation and I could not stay. I tried for a fair resolution of paying the first night even though the host was not expecting me and did not have my reservation and it cost me alot of time and money. Expedia would not help me and the host refused to answer my whatsapp messages when I contacted her to resolve things.
Jacob
Se hospedó 3 noches en junio de 2022