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Opiniones sobre Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 712 de 1159 opiniones" "
Evaluación: 8 - Bueno. 239 de 1159 opiniones" "
Evaluación: 6 - Aceptable. 104 de 1159 opiniones" "
Evaluación: 4 - Mediocre. 48 de 1159 opiniones" "
Evaluación: 2 - Terrible. 56 de 1159 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Erick

Se hospedó 2 noches en mayo de 2023
Respuesta de Khalayia Harris el 17 jun. 2023
Thank you for positive feedback!

10/10 Excelente

Efrain, Corona

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación es perfecta .
Se hospedó 1 noche en agosto de 2022
Respuesta de FDS el 16 ago. 2022
Gracias por tomarse un momento para completar una encuesta sobre su estadía con. Agradecemos sus comentarios. Esperamos atender sus futuras necesidades de hospitalidad.

6/10 Aceptable

NELSON, valencia san diego

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Debe tener más seguridad en el baño , el agua re sale de la duche corre por el piso y tuve una caída es peligroso para una persona mayor
Se hospedó 2 noches en julio de 2022
Respuesta de FDS el 8 ago. 2022
Hola Nelson. Gracias por tomarse el tiempo para completar una encuesta de su estadía con nosotros. Su opinión es muy valiosa. Esperamos atender sus futuras necesidades de hospitalidad.

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Vanessa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk was amazing and the rooms were clean
Se hospedó 2 noches en mayo de 2024
Respuesta de Sheryl el 26 may. 2024
Hi Vanessa,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and will share your response with our Front Desk Team. Thank you again and hope to welcome you back next time.

8/10 Bueno

Kevon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very good
Se hospedó 4 noches en mayo de 2024
Respuesta de Sheryl el 26 may. 2024
Hi Kevon,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and hope to see you soon!

6/10 Aceptable

Anthony, Randolph

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Sheryl el 21 may. 2024
Hi Anthony, Thank you for your feedback, we appreciate you taking the time out to let us know about your stay and will share your response with the team. Regards

10/10 Excelente

Kerry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
While the hotel was beautiful and first class all the way, it was the staff that impressed me the most. So friendly and helpful, the Valets, the front desk people, the cleaning service, all brilliant
Se hospedó 1 noche en mayo de 2024
Respuesta de Shonte el 20 may. 2024
Thank you for your feedback. We appreciate your choice to stay with us.

10/10 Excelente

Adriana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It had kept its character and charm.
Se hospedó 1 noche en mayo de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 13 may. 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. :) Your comments are greatly valued. Looking forward to having you as a returning guest.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to downtown Richmond, friendly staff!
Se hospedó 1 noche en mayo de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 13 may. 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. Being perfectly centered in the heart of the city allows all of our guests to enjoy all festivities with ease. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

4/10 Mediocre

Lauren

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I checked out only moments after checking in. The first room they gave me had a bad smell, the air didn’t work, sheets were dirty, and the mirror in the bathroom was literally falling off the wall. They moved me to another room and it was just as bad. I got out of there and booked another hotel nearby.
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 13 may. 2024
Hello Lauren. I am very sorry for your experience with us. We take pride in providing top tier service with exceptional rooms. It appears that we did not meet our expectations during your visit. I would love to invite you back to show this stay was an exception. Should you be ever so gracious, I am sure that your perception of the Omni Hotel Richmond would be gravely different. Looking forward to another opportunity to be of service.

10/10 Excelente

Joseph, Alexandria

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Joseph, Alexandria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Omni was great convenient and clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 13 may. 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

8/10 Bueno

Bill

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
Se hospedó 2 noches en abril de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 13 may. 2024
Good Morning Bill. Thank you for taking time to complete a survey of your stay with us. Your feedback is greatly valued. Thank you for your comments. We look forward to having another opportunity to service your hospitality needs in the future!

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice!
Se hospedó 1 noche en marzo de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 25 abr. 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 Bueno

Cadee, Clovis

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
Se hospedó 3 noches en abril de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 25 abr. 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 Excelente

Lamonte

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 25 abr. 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Shonte el 16 abr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excelente

James, Hanover

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Shonte el 16 abr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excelente

Shaunte

Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 14 abr. 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 Excelente

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Se hospedó 1 noche en abril de 2024
Respuesta de Shonte el 16 abr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excelente

Buster

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome 😎💯
Se hospedó 1 noche en abril de 2024
Respuesta de James - Front Office Manager el 19 abr. 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 Mediocre

Master

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Loyalty Ambassador/ Front Office Supervisor el 12 abr. 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 Bueno

Daphne, Leesburg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Se hospedó 1 noche en marzo de 2024
Respuesta de Loyalty Ambassador/Front Office Supervisor el 2 abr. 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Loyalty Ambassador el 26 mar. 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 Excelente

Maya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel and great staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Kenya

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Brandi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Carlos

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 Excelente

Roy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Aimee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
An elegant place to stay for a special occassion.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Haven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the city view
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Melani

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Elizabeth

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Shonte el 24 mar. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nicole

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
So disappointing - not at all the Omni experience.
Respuesta de Shonte el 10 mar. 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 Terrible

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Se hospedó 2 noches en marzo de 2024
Respuesta de Shonte el 10 mar. 2024
We will address this guests concerns Directly

10/10 Excelente

Drew

Se hospedó 3 noches en febrero de 2024
Respuesta de Loyalty Ambassador el 26 mar. 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

8/10 Bueno

Carol

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Rude guests
The people across the hall from us were extremely rude...slammed doors all night and the woman talked extremely loud, as if trying to make a lot of noise.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excelente

Vincent

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excelente

Julian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s my go to always!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excelente

Glen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great couples getaway
Se hospedó 2 noches en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Bueno

Michael

Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excelente

Carin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and easy
Friendly stafd. Easy check in. Close to local shops and food
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Bueno

Hans

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
View from out of town.
Our room was quiet, clean, and comfortable. Gave 4 stars on comfort because we initially didn't have heat but house staff quickly fixed the problem. Kudos to the repair man. Hot water in bathroom in an instant. Bell hop gentleman was superb. Let's face it, parking was expensive. Only thing strange were the VERY scantly dressed young women in lobby area in the evening. Prostitutes or bad wardrobe choices?
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Shonte el 28 feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.