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Opiniones sobre Motel 6 Richmond, CA – Civic Center

2 out of 5
Motel 6 Richmond, CA – Civic Center
425 24th Street, Richmond, CA

Opiniones

4,6
Evaluación: 10 - Excelente. 29 de 255 opiniones" "
Evaluación: 8 - Bueno. 24 de 255 opiniones" "
Evaluación: 6 - Aceptable. 43 de 255 opiniones" "
Evaluación: 4 - Mediocre. 38 de 255 opiniones" "
Evaluación: 2 - Terrible. 121 de 255 opiniones" "

5,0/10

Limpieza

5,6/10

Personal y atención

4,0/10

Servicios

4,6/10

Estado de la propiedad e instalaciones

5,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Hugo

Sucio
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Luis J

Viajó con su pareja
***
Se hospedó 1 noche en abril de 2024
Respuesta de Brand Experience Team el 22 abr. 2024
Hi Luis J, We are glad you enjoyed your stay!Maz K.#Team6

2/10 Terrible

Wilfredo

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bathroom no working condition no solution the problem bad customer service no clean service they don’t care the customer
Se hospedó 2 noches en marzo de 2024
Respuesta de Brand Experience Team el 25 mar. 2024
Hi Wilfredo,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bueno

Wilfredo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Brand Experience Team el 21 mar. 2024
Hi Wilfredo, Thank you for positively rating your stay!Natalie #Team6

6/10 Aceptable

Héctor, CUERNAVACA

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Cesar

Viajó por negocios
Le gustó: Servicios
Terrible
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brand Experience Team el 28 nov. 2023
Hi Cesar, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Aceptable

Alejandra

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

miguel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Un hotel limpio y seguro. Céntrico y de fácil acceso.
Se hospedó 2 noches en octubre de 2023
Respuesta de Brand Experience Team el 31 oct. 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Erica

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They gave our RESERVED ROOM THAT WAS ALREADY PAID to someone else.
Se hospedó 2 noches en octubre de 2023
Respuesta de Brand Experience Team el 14 oct. 2023
Hi Erica, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Mediocre

Jordan

No le gustó: Limpieza, estado de la propiedad e instalaciones
El parking está mal ubicado y la habitación sucia
Se hospedó 1 noche en julio de 2023
Respuesta de Brand Experience Team el 15 ago. 2023
Hola Jordan,Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo.Lilith#equipo6

2/10 Terrible

Carlos

Se hospedó 2 noches en mayo de 2023

2/10 Terrible

Mynor

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

José Alfredo

Viajó con su pareja
Devén fumigar más seguido
Se hospedó 4 noches en enero de 2023
Respuesta de Brand Experience Team el 11 mar. 2023
Hi Jose, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

6/10 Aceptable

Ivonne

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Personal y atención
No
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Francisco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ambiente agradable.
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Alma

Se hospedó 2 noches en julio de 2021

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2021

2/10 Terrible

William

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
horrible
Horrible motel. Olor feo todo el tiempo. Gente gritando en la noche, la verdad que fue una mala experiencia
Se hospedó 5 noches en enero de 2019

10/10 Excelente

Rafael

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kamala

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Service was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 22 abr. 2024
Hi Kamala,Thank you for the excellent review! Maz K.#Team6

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 28 noches en marzo de 2024
Respuesta de Brand Experience Team el 25 abr. 2024
Hi Mark,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excelente

Oleg

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place
Se hospedó 7 noches en marzo de 2024
Respuesta de Nancy Y. el 19 mar. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Mediocre

Mark

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Poor
Se hospedó 28 noches en enero de 2024
Respuesta de Brand Experience Team el 29 feb. 2024
Hi Mark,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Víctor

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
They need cash
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 29 feb. 2024
Hi Victor, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Mark

Viajó por negocios
No le gustó: Personal y atención, servicios
The security guard was extremely rude and when I spoke to the manager he assured me he would talk to him. The next night I encountered the same rude security guard and he and I went to speak to the manager. When I asked the manager if he had spoken to him about being rude the manager wouldn’t even look me in the eye and just stood there stammering and mumbling. The security guard kept saying he was doing it for my safety. I didn’t have any security concerns but if the guard is so concerned it must have a bad reputation. If you want rude employees, a manager who will tell you one thing and do the other, and apparently an extremely unsafe place to stay then you have found it. I stayed 5 nights but I won’t be back. There are several places in the area around the same price point and I’m not interested in giving my money to someone who is willing to treat a customer that way. And to add a note I will be staying 5-6 nights every other week in the area. My hard earned money will be spent elsewhere.
Se hospedó 5 noches en febrero de 2024
Respuesta de Brand Experience Team el 6 mar. 2024
Hi Mark,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Khaled

Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 27 feb. 2024
Hi Khaled,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excelente

Aliyah

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent customer service - near my job so super convenient!
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 20 feb. 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excelente

Joseph

Se hospedó 1 noche en enero de 2024

2/10 Terrible

YAN

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super dirt and inconvenience
Respuesta de Brand Experience Team el 3 feb. 2024
Hi Yan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Aceptable

Joshua

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
They only clean the rooms when you ask paint missing on walls the floors in the room are sticky and dirty the bottom of the shower curtain has black on it almost like mold
Se hospedó 7 noches en enero de 2024
Respuesta de Brand Experience Team el 3 feb. 2024
Hi Joshua, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Consuelo

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Is no hot water
Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team el 30 ene. 2024
Hi Consuelo, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excelente

DEEPENDER Singh, San Francisco

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very NICE HOTEL .. GREAT VALUE For Money. Big Spacious Rooms Super Clean Bathrooms Strong WIFI Cleaning Service Rt Opposite CIVIC CENTER Safe.....Conveniently Located. The STAFF is very Friendly -&- Helpful Ive Traveled to 21 STATES in USA & 50 Plus Countries GLOBALLY Ive Stayed in ALL Kinds of HOTELS I Would say this Was Excellent & UnbeatableVAKUE For Money I would REPEAT It Anytime ...
Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team el 30 ene. 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Limpieza
My stay was very interesting. The hotel staff seemed so strict upon arriving . The security guard stays in front making sure no one comes in without physical staying at the hotel . You have to pay $100 deposit which you get back . The hotel room smelled like cleaning supplies it was an older hotel in a bad neighborhood. No one bothered me . It was some what comfortable . The tv sound wasn’t working upon arriving we had to get someone to fix. Very old and rusty . Hotel is great for a quick stay .
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Gurdeep, Orinda

No le gustó: Servicios
The security deposit of $100 has to be cash otherwise you can't check in even though you have paid upfront!
Se hospedó 3 noches en enero de 2024
Respuesta de Brand Experience Team el 20 ene. 2024
Hi Gurdeep, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Mediocre

Thomas

Se hospedó 14 noches en diciembre de 2023

6/10 Aceptable

Ilaise

Le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

YAN

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Justin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 10 noches en diciembre de 2023

6/10 Aceptable

ALLISON

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

RICHARD R

No le gustó: Servicios
Interesting

2/10 Terrible

Deshawn

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Roachs and holes in walls
I walked in called and walked out, motel 6 shouldn't allow this place to have it's name. Give a 100 dollar cash deposit and the place has holes in the wall, let along the broken snoke detectors
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Adem

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Xuewen

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

A

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was in poor condition, and my room was generally clean, but things didn't work. i.e., the table end lamp was completely broken, there were no light bulbs in the light fixtures and the ceiling fan was noisy and the cover was missing in the bathroom, microwave did not work.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nancy Y. el 21 nov. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Aceptable

Jaime

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
A fair stay close to trains
First, I was so grateful to have had a place to stay so late at night when I got to the Bay Area. There was a man in front of me who could barely cough up $22 for a room. And the rooms cost way more than that. He was trying desperately to get into something. I went outside and waited until there be some ending. It was 12:45 am. The man moves away from the window, and I am able to check in for my room. The clerk was efficient, and I left as quickly as I could. The man mentioned above was in the room while I was checking in. I needed to get out of there. Now, going into the room, O noticed it looked a bit dated. The writing table had no chair, and one had to use the bed. Also, the hotel phone was in the drawer. No kidding. And don’t think of using it because it does not work. Good thing I have a working phone. The area reminds me of some of the more gritty areas of New Jersey. It was safe enough, but looks and feels really northern. One pleasant surprise was that there was a balcony I used briefly in the morning. Not much of a view, but still nice to have. The bathroom was functional, and I used it to wash up and get ready for what lies ahead in my trip. The bed was really comfy and I slept well. I stayed here to be close to trains going further north into California. I would describe it as fair.
Phone in a drawer. NO, it does not work.
Missing latch to hold the door shut.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Daisy

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I went into the and immediately noticed a strong odor. I asked for spray Lysoled the entire room and washed the bathroom myself. As I sat on the bed I noticed a strong odor coming from the bed I asked for another room and they said there was none they were going to refund the night and I had to get out. As I was confirming another room three staff came to my room. They began harassing me as I was gathering my things. If the staff wouldn’t be comfortable spending the night on that bed neither would I.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brand Experience Team el 15 nov. 2023
Hi Daisy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Michael

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 3 noches en octubre de 2023
Respuesta de Brand Experience Team el 31 oct. 2023
Hi Michael, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excelente

Hector

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fue una experiencia muy agradable en compañía de mi familia para visitar familia y amigos que no veíamos en muchos años
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team el 31 oct. 2023
Hi Hector, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

2/10 Terrible

Carla

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
Esta muy destruído
Se hospedó 2 noches en octubre de 2023
Respuesta de Brand Experience Team el 24 oct. 2023
Hi Carla, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6